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BUS 209 Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5.
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Professionalism in Difficult Situations_ Module Quiz_ Unit 3_Lesson 5 Question 1 Which of the following describes a customer who is excited about a customer service experience? A customer can't wait to tell his friend about a recent hotel stay and vacation. Question 2 Which is an example of a level of remediation that can be provided to a customer to equal his or her loss? Offer a discount on products or services. Question 3 Which is an example of a baseline service? guiding customers to different products Question 4 The soft skill of _____ helps with solving problems when a customer's needs can't be met. negotiation
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