Verbal and Nonverbal Communication_Module Quiz_Unit 2_Lesson 4

Verbal and Nonverbal Communication_ Module Quiz_Unit 2_Lesson 4 Question 1 The tone of voice you use when dealing with customers is especially important on the phone, when nonverbal cues are missing from the conversation.  True Question 2 Customer service agents should strive to smile at all times when dealing with a customer, even when the customer is expressing anger or frustration.  False Question 3 You can better understand the full meaning of a message by paying special attention to a person's body language.  True Question 4 Max is a customer service agent for a cell phone company. He receives an email from a vendor asking about the recommended accessories for a particular brand of cell phone. Max provides the necessary information in his email reply. The vendor sends another email, thanking Max for his prompt reply. In this communication activity, which of the follow represents the channel?