ISQS 3344 Final Exam Accurate Definations Review Solution 2023

ISQS 3344 Final Exam Accurate Definations Review Solution 2023 Project - ANS-an endeavor with specific objectives and multiple activities with defined precedence relationships, to be completed within a limited duration Activities - ANS-specific tasks that must be completed and require resources Precedence Relationships - ANS-a natural order between activities, where some tasks must be complete before others can begin Scope of Project Management - ANS-1. Define (understand the goal of the project, responsibilities, deliverables, and what must be accomplished - feasibility analysis) 2. Plan (determine the steps needed to execute the project, delegate tasks, and identify start and completion dates) 3. Organize (coordinating the resources to execute the plan cost-effectively) 4. Control (collecting and assessing status reports and managing changes to baselines) 5. Close (compiling statistics, reassigning people, and preparing "lessons learned") Scope Creep - ANS-scope keeps expanding (ex: getting distracted while cleaning) Most Important for Success of a Project? - ANS-upper management committment Delta (OM in Action) - ANS-Operations management crews get jobs done and fast so flights aren't delayed (page 62) Program Evaluation and Review Technique (PERT) - ANS-a Hospital Benchmarking (OM in Action) - ANS-A hospital used Ferrari's pit crew style of working to use for their handoff system. They have designated people for each job and in a certain order. This decreased errors and had a faster handoff time Acceptance Sampling - ANS-form of quality testing used for incoming materials or finished goods Quality at the Source - ANS-the people responsible for the work, control the quality of their processes and all processes done before them by identifying and correcting any defects or errors when they first are recognized or occur Poka-Yoke - ANS-a foolproof device or technique that ensures the production of a good unit everytime Richey International Spies (OM in Action) - ANS-Hotels use undercover inspectors to ensure performance to exacting standards. Established standards, aggressive training, and inspections are part of the TQM effort Statistical Process Control (SPC) - ANS-a process used to monitor standards by taking measurements and corrective action as a product or service is being produced Control Chart - ANS-a graphical presentation of process data over time Natural (Random) Variations - ANS-variability that affects every production process to some degree and is to be expected (common cause) Assignable (Special) Variations - ANS-v CONTINUES...