Appendix A—Document Format and Layout Guide
TRUE/FALSE
1. The standard paper size for business documents is consistent around the world.
ANS: F PTS: 1 DIF: Fact REF: p. A-2
NAT: AACSB Communication: Style|AACSB Diversity|AACSB Communication: Style
2. A watermark on business stationery detracts from the impression of quality.
ANS: F PTS: 1 DIF: Fact REF: p. A-2
NAT: AACSB Communication: Style
3. Most business letters and memos are printed with a ragged right margin and left justified margin.
ANS: T PTS: 1 DIF: Fact REF: p. A-2
NAT: AACSB Communication: Style
4. A letter with mixed punctuation has a comma after the salutation and no mark of punctuation
after the complimentary close.
ANS: F PTS: 1 DIF: Fact REF: p. A-4
NAT: AACSB Communication: Style
5. Calibri is a contemporary default font that is replacing Times New Roman.
ANS: T PTS: 1 DIF: Fact REF: p. A-3
, NAT: AACSB Communication: Style
6. In the block letter format, all lines (including beginnings of paragraphs) begin at the left margin.
ANS: T PTS: 1 DIF: Fact REF: p. A-4
NAT: AACSB Communication: Style
7. The U.S. style for the dateline on business letters spells out the month, followed by the day and
year.
ANS: T PTS: 1 DIF: Fact REF: p. A-6
NAT: AACSB Communication: Style
8. Personal and professional titles, such as Mr., Ms., and Dr., should be omitted in the letter address
section of a letter document.
ANS: F PTS: 1 DIF: Fact REF: p. A-7
NAT: AACSB Communication: Style
9. The writer’s business title may be typed following or on the line below the writer’s typed name.
ANS: T PTS: 1 DIF: Fact REF: p. A-7
NAT: AACSB Communication: Style
10. Unless required by company policy, reference initials can be omitted when the writer also keys
the letter.
ANS: T PTS: 1 DIF: Fact REF: p. A-7| p. A-8
NAT: AACSB Communication: Style
,11. When an attention line is used in a letter, it appears as the first line of the letter address.
ANS: F PTS: 1 DIF: Fact REF: p. A-8| p. A-9
NAT: AACSB Communication: Style
12. A subject line may be typed with or without all caps.
ANS: T PTS: 1 DIF: Fact REF: p. A-8
NAT: AACSB Communication: Style
13. In the formal memorandum format, the writer signs his or her name below the typed message.
ANS: F PTS: 1 DIF: Fact REF: p. A-11
NAT: AACSB Communication: Style
14. For a professional image, letters should be folded to produce the fewest number of creases.
ANS: T PTS: 1 DIF: Fact REF: p. A-10
NAT: AACSB Communication: Style
15. Most companies today follow the U.S. Postal Service recommendation to key the recipient’s
address in a letter in all capital letters with no punctuation.
ANS: F PTS: 1 DIF: Fact REF: p. A-10
NAT: AACSB Communication: Style
16. Emoticons can be used in email to lighten the mood and compensate the lack of nonverbal cues.
ANS: T PTS: 1 DIF: Fact REF: p. A-13
, NAT: AACSB Communication: Style|AACSB Technology
17. Activating the widow-orphan protection feature prevents single lines of a paragraph at the top or
bottom of a page in a multiple-page document.
ANS: T PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style|AACSB Technology
18. Many companies are moving toward using the new wider line and paragraph spacing defaults in
current word processing programs rather than traditional single and double spacing.
ANS: T PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style|AACSB Technology
19. For consistency, all headings in a report should be typed in the same way, regardless of the level
of importance.
ANS: F PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style
20. Reports should always be prepared with equal left and right margins.
ANS: F PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style
MULTIPLE CHOICE
1. Because paper quality reflects the degree of professionalism,
a. it is best to avoid papers containing cotton.
TRUE/FALSE
1. The standard paper size for business documents is consistent around the world.
ANS: F PTS: 1 DIF: Fact REF: p. A-2
NAT: AACSB Communication: Style|AACSB Diversity|AACSB Communication: Style
2. A watermark on business stationery detracts from the impression of quality.
ANS: F PTS: 1 DIF: Fact REF: p. A-2
NAT: AACSB Communication: Style
3. Most business letters and memos are printed with a ragged right margin and left justified margin.
ANS: T PTS: 1 DIF: Fact REF: p. A-2
NAT: AACSB Communication: Style
4. A letter with mixed punctuation has a comma after the salutation and no mark of punctuation
after the complimentary close.
ANS: F PTS: 1 DIF: Fact REF: p. A-4
NAT: AACSB Communication: Style
5. Calibri is a contemporary default font that is replacing Times New Roman.
ANS: T PTS: 1 DIF: Fact REF: p. A-3
, NAT: AACSB Communication: Style
6. In the block letter format, all lines (including beginnings of paragraphs) begin at the left margin.
ANS: T PTS: 1 DIF: Fact REF: p. A-4
NAT: AACSB Communication: Style
7. The U.S. style for the dateline on business letters spells out the month, followed by the day and
year.
ANS: T PTS: 1 DIF: Fact REF: p. A-6
NAT: AACSB Communication: Style
8. Personal and professional titles, such as Mr., Ms., and Dr., should be omitted in the letter address
section of a letter document.
ANS: F PTS: 1 DIF: Fact REF: p. A-7
NAT: AACSB Communication: Style
9. The writer’s business title may be typed following or on the line below the writer’s typed name.
ANS: T PTS: 1 DIF: Fact REF: p. A-7
NAT: AACSB Communication: Style
10. Unless required by company policy, reference initials can be omitted when the writer also keys
the letter.
ANS: T PTS: 1 DIF: Fact REF: p. A-7| p. A-8
NAT: AACSB Communication: Style
,11. When an attention line is used in a letter, it appears as the first line of the letter address.
ANS: F PTS: 1 DIF: Fact REF: p. A-8| p. A-9
NAT: AACSB Communication: Style
12. A subject line may be typed with or without all caps.
ANS: T PTS: 1 DIF: Fact REF: p. A-8
NAT: AACSB Communication: Style
13. In the formal memorandum format, the writer signs his or her name below the typed message.
ANS: F PTS: 1 DIF: Fact REF: p. A-11
NAT: AACSB Communication: Style
14. For a professional image, letters should be folded to produce the fewest number of creases.
ANS: T PTS: 1 DIF: Fact REF: p. A-10
NAT: AACSB Communication: Style
15. Most companies today follow the U.S. Postal Service recommendation to key the recipient’s
address in a letter in all capital letters with no punctuation.
ANS: F PTS: 1 DIF: Fact REF: p. A-10
NAT: AACSB Communication: Style
16. Emoticons can be used in email to lighten the mood and compensate the lack of nonverbal cues.
ANS: T PTS: 1 DIF: Fact REF: p. A-13
, NAT: AACSB Communication: Style|AACSB Technology
17. Activating the widow-orphan protection feature prevents single lines of a paragraph at the top or
bottom of a page in a multiple-page document.
ANS: T PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style|AACSB Technology
18. Many companies are moving toward using the new wider line and paragraph spacing defaults in
current word processing programs rather than traditional single and double spacing.
ANS: T PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style|AACSB Technology
19. For consistency, all headings in a report should be typed in the same way, regardless of the level
of importance.
ANS: F PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style
20. Reports should always be prepared with equal left and right margins.
ANS: F PTS: 1 DIF: Fact REF: p. A-14
NAT: AACSB Communication: Style
MULTIPLE CHOICE
1. Because paper quality reflects the degree of professionalism,
a. it is best to avoid papers containing cotton.
