ITIL Foundation Exam questions with correct answers

service - Answer delivers value to customers, without ownership of specific costs and risks SACM - Answer Service Asset and Configuration Management SACM purpose - Answer Purpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - Answer Any resource or capability that could contribute to the delivery of a service. Configuration Item - Answer A service asset that needs to be managed in order to deliver an IT service CI - Answer Configuration Item Configuration Record - Answer A set of attributes and relationships about a CI Customer and Contract = - Answer banking core service E-banking support service is supported by - Answer Applications SKMS - Answer CMS + CIs + CMDBs