CPI Exam Review Questions and Answers Graded A

CPI Exam Review Questions and Answers Graded A Care, welfare, safety, and ______________ are core values in the CPI philosophy security Care, welfare, ___________, and security are core values in the CPI philosophy safety Care, ____________, safety, and security are core values in the CPI philosophy welfare ___________, welfare, safety, and security are core values in the CPI philosophy Care The fourth "behavior" on the Crisis Development Model Tension Reduction The third "behavior" on the Crisis Development Model Risk Behavior The second "behavior" on the Crisis Development Model Defensive The first "behavior" on the Crisis Development Model Anxiety Staff Approach to Anxiety Supportive Staff Approach to Defensive Behavior Directive Staff Approach to Risk Behavior Safety Interventions Staff Approach to Tension Reduction Therapeutic Rapport These behaviors may benefit from a "Supportive" staff approach... pacing, drumming fingers, wringing hands, and staring These behaviors may benefit from the use of "Safety Interventions" striking, kicking, biting, punching, and throwing objects These behaviors may benefit from a "Directive" staff approach... asking difficult or challenging questions, blaming others, demonstrating denial and refusal These behaviors may benefit from the use of "Therapeutic Rapport" relaxing of posture, guilt, sadness, and remorse The distance people prefer to maintain between themselves and others is... Personal space The postures, gestures, facial expressions, and movement used to communicate are examples of... Body language A nonverbal communication tool that communicates respect, is nonthreatening, and maximizes safety is... The Supportive Stance A form of physical contact that expresses feelings or emotion is... Communication through touch Tone of voice, volume of voice, and rhythm of speech are examples of... Paraverbals What is the name of the model that serves as an expansion of the Defensive level of The Crisis Development Model The Verbal Escalation Continuum The fourth "behavior" on the Verbal Escalation Continuum is... Intimidation The third "behavior" on the Verbal Escalation Continuum is... Release The second "behavior" on the Verbal Escalation Continuum is... Refusal The first "behavior" on the Verbal Escalation Continuum is... Questioning If a person is demonstrating "defensiveness" by asking me a challenging question, I should... stick to the topic If a person is demonstrating "defensiveness" by releasing, I should... Allow that person to vent If a person is demonstrating "defensiveness" by attempting to intimidate me, I should... Seek assistance "When and then" and "If and then" are examples of... Limit Setting The first thing I should do when I know I have to have a "difficult conversation" is... Planning The second thing I should do when I know I have to have a "difficult conversation" is... Scripting The third thing I should do when I know I have to have a "difficult conversation" is... Delivering The fourth thing I should do when I know I have to have a "difficult conversation" is... Documenting Internal or external factors that may influence behavior are... precipitating factors Doing this helps staff maintain professionalism... rational detachment A person influencing the behavior of another person is... integrated experience Safety interventions that include considering your environment and your use of a coordinated and collaborative approach are considered this type of Safety Intervention Non-restrictive Getting support to deescalate a crisis and to maintain safety for everyone involved is considered a... Coordinated and collaborative approach The Decision Making Matrix measures Severity and Likelihood In a disengagement, I can hold and... stabilize In a disengagement, I can pull and __________ in opposite directions push In a disengagement, I can use the body as a L________. lever 1 biomechanical benefit in a restraint is outside- inside 1 biomechanical benefit in a restraint is limiting the... range of motion Among the three "Ps" included in principles of disengagement and restraint are position, posture, and ________________. proximity Among the three "Ps" included in principles of disengagement and restraint are position, ________________, and proximity. posture Among the three "Ps" included in principles of disengagement and restraint are ________________, posture, and proximity. position Physical Skills should be SEAT, the S stands for... Safe Physical Skills should be SEAT, the E stands for... Effective Physical Skills should be SEAT, the A stands for... Acceptable Physical Skills should be SEAT, the T stands for... Transferable Risk is... the chance of a bad consequence After a crisis, it's important to give the person and staff time to return to a calm, ______________ state controlled A framework to help guide staff and the individuals in distress through the process of re-establishing the relationship COPING Model Examples of restorative questions which may be used when debriefing after an incident begin with the words... "what," "who," or "how"