WGU C215 Operations Management Questions and Answers Already Passed. Rated A

WGU C215 Operations Management Questions and Answers Already Passed. Rated A Document Content and Description Below WGU C215 Operations Management Questions and Answers Already Passed Advertising revenue model Provides users with information on services and products and provides an opportunity for supplier s to advertise Affiliate revenue model Companies receive a referral fee for directing business to an affiliate Appraisal cost The cost associated with uncovering defects Automated order entry systems A method using telephone models to send digital orders to suppliers. Backwards integration Owning or controlling sources of raw materials and components. Benchmarking Studying other companies business practices for comparison. Bullwhip effect Inaccurate or distorted demand information created in the supply chain. Business to Business commerce Businesses buying and selling to other businesses. Business to consumer commerce Businesses selling to individual consumers. Cause and effect diagrams A chart that identifies potential causes of particular quality problems. Checklist A list of common defects and the number of observed occurrences of each.Conformance to specifications how well a product or service meets the targets and tolerances set by designers. Continuous improvement A philosophy of never ending improvement. Control charts Charts used to evaluate whether a process is operating within expectations. Crossdocking Eliminates storage and order picking functions of a distribution warehouse. Customer defined quality an integrated effort designed to improve quality performance at every level of the organization. Deming Prize Japanese award for companies to recognize efforts in quality improvement. Distribution management Responsible for the movement of material from the manufacturer to the customer. Distribution warehouse Used for short term storage, consolidation, and product mixing. Distributor crossdocking the receiving and consolidating of inbound products from different vendors into a multi-SKU pallet. E-commerce Using the internet and web to do business. E-distributors Independently owned net marketplaces having catalogs representing thousands of suppliers and designed for spot purchases. E-purchasing Companies that connect onlone MRO suppliers to businesses that pay fees to join the market, usually for long term contractual purchasing.Early supplier involment (ESI) Involvement of critical suppliers in new product design. Electronic data interchange (EDI) A form of computer to computer communications that enables sharing business documents. Electronic requests for quotes (eRFQs) An electronic request for a quote on goods and services. Electronic storefront online catalogs of products made available to the general public by a single supplier Exchanges Marketplaces that focus on spot requirements of larger firms in a single industry External Failure costs Costs associated with failures that occur at the customer site. Extranets intranets that are linked to the internet so that suppliers and customers can be included in the system. Fitness for use How well the product performs its intended purpose. Flowchart A schematic of the sequence of steps involved in a process. Forward integration Owning or controlling the channels of distributions General warehouse used for long term storage Green supply chain management Focucses on the role of the supply chain with regard to its impact on the environment.Histogram A chart that shows frequency distribution of observed values of a variable. Incoming inspection verifies the quality of incoming goods Industry consortia Industry owned markets for purchase of direct inputs from limited number of suppliers. Insourced processes and activities completed in house Internal failure costs costs associated with discovering poor quality product before it reaches customers. Intranets networks internal to the organization ISO 14000 Set of standards & certification focused on environmental responsiblity ISO 9000 Set of quality standards & certification indicating companies have met that standard. Kaizen Japanese term for continuous improvement through learning and problem solving. Logistics Obtaining, producing an distributing materials and products. Malcolm Baldridge Award Award for demonstrating quality excellence and establishing best practices. Manufacturing crossdocking receiving and consolidating inbound supplies and materials for JIT manufacturing.Net Marketplaces suppliers and buyers conduct trade in a single internet based environment. Outsourced Processes/activities completed by suppliers. Pareto Analysis A technique used to identify quality problems based on their degree of importance. Partnering A process of developing long term relationships with a supplier based on trust, shared vision, and shared information, and shared