Service Now Certified System Administration. All Questions and answers. 100% Verified.

Service Now Certified System Administration. All Questions and answers. 100% Verified. A map to determine relationships between fields displaying an Import Set to fields in an existing table - What is a Transform Map in ServiceNow? Self-Service - What application is available to all users? Modify the order field - How do you change the sort sequence of fields or tasks? Record List Form Tables and Columns - In which three places can Tables and Fields be viewed and manipulated? Click arrow next to breadcrumb in list - Where do you change the Smart Filter Condition Builder? Click List Mechanic gear above check boxes - How do you display the slushbucket? A view - What do you call a saved version of a personalized form? Click on the table name at the top of a list and select filter - How do you apply a saved filter? A Form - What displays fields from one record and can be used to edit the record data? Light red - required but has a saved value. Green - Modified field content - need to save. Red - Required and needs value. Orange - Read-only - What are the field status indicators? Invalid data or mis-typed word - What does a red-dashed line indicate? Submit - What do you click to save changes on a new form and return to the previoiusly viewed page? Update - What do you click to save changes on an existing record and return to the previously viewed form? Right click form header and click save - What do you click on to save changes without leaving the form? Insert or Insert and stay - What do you do to save a new record to the db instead of updating the current item? UI Policy - What is a rule that applies to a form to dynamically change form information on the form itself? Data Policy (not used much) - What enables admins to set mandatory and read-only states for a field? UI Actions - What do you use to put buttons, links and context menu items on forms and lists? A Business Rule - What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried? When accessed through the form - Client scripts only apply when? Globally - Business Rules apply when? When you can use UI policies or Access Control Rules - When SHOULDN'T you use client scripts? onCellEdit onChange onLoad onSubmit - Client scripts can be executed in four ways. What are they? No, but they can be disabled - Can plug-ins be removed? Record list view Schema map Tables and Columns module - Name three interfaces for viewing and manipulating tables? Data Dictionary - What stores structure and relationship definitions? Sys_dictionary sys_documentation sys_db-object - What three tables provide Data Dictionary and relationship information? Order field - Best practice 3 digit numbers - How do you establish the sequence for displaying lists? Configuration Item - What does CI stand for? CMDB - What is a series of tables that contains all the assets and business services controlled by a company? A Configuration Item (CI) - What do you call a tangible device or intangible dedicated software in the CMDB? cmdb_ci - What is the core CI table? Cmdb_rel_ci - What is the CI relationship table? Computers/Devices on the network software contracts and licenses Business services - List CI examples Task and CI - What are the two base tables of SN? Locate failed changes and associate incidents Facilitate quick analysis of impact, helping reduce or eliminate downtime cost savings - List Benefits of CMDB? Business Service Map graphically displays the CIs that compose a business service and indicates status - What is a BSM map? A role that has special permissions for the duration of the log in session - After the High Security plugin is activated, a security_admin privilege is created. What is an elevated privilege? security_admin - To access the control list you have to have which access? In the User sys_user table - Where is the user record stored? Sys_user_group table - Where are groups stored? Sys_user_role table - Where are roles stored? A role - What is a collection of permissions to grant access and assign security? System Admin Specialized Admin ITIL ESS - Name the four built-in roles? All the permissions of any other roles it includes - What does a role inherit? Assign users to groups, map roles to groups. Don't map roles to users. Apply general roles to large groups and specific roles to smaller groups - What is best practice for users/groups/roles? System (username/pw) Applications and Modules (Roles) Tables and Fields (System Properties/ Access Control) - What are the 3 levels of Access? Access Control in Tables and Fields - Where are row and column security set? System Property in Tables and Fields - Where is Table security set? Conditional Expressions Scripts Roles - What are the three ways Access Control Rules are defined? ACL - What is the list of all Access Controls for a table? A security rule defined and set at the row and column level - What is an Access Control? Specific to general if all conditions are true (Conditions, Scripts and Roles) - What is the Access Control evaluation? Start condition Stop condition Pause condition - In a SLA Definition, which one is a condition that will trigger an SLA? Draft Review Publish - What is the sequencing of publishing an Knowledge Article? Manually From the Service Catalog with a Record Producer Automatically from events From existing Incidents or Tasks - Name 4 ways the Knowledge Base can be populated? Topics Categories Articles - What is the Knowledge base hierarchy? Roles - How do you protect KB articles? Make it public and protect with roles - How do you allow users to access KB without logging in? Event - What do you call an indication to the SN processes that something notable has occurred? User actions Scripts(Business Rules/Workflows) - What can cause events? Event queue - What contains a record of every generated event? Notifications - What do events trigger? A mix of static and dynamically determined content - What does a Notification contain? To copy prod over a sub-prod instance - Why would you clone an instance? Feature Patch HotFix - What are the three release types? No - Are user customization records upgraded? Total Response Time - network browser and server 3 seconds Server Response time below 800 ms - What are best practices response times? A homepage - What is a dashboard of frequently used content with reports? A gauge - What do you call a mapped graphic image on a homepage that are packed reports? Metrics - What is used to measure and evaluate the effectiveness of IT service management process? Data over time to show past history - What do metrics measure? SLA - What is a measurement of the set amount of time for a task to reach a certain condition? Breached - What do you call it when SLA is not met? SLA Definition Task SLA SLA Workflow SLA Automation (Business Rule and scheduled job) - What are the four major components that power SLA? SLA Operational Level Agreement(OLA) how departments work together Underpinning Contract(UC) outside suppliers - What are the three types of SLA? Start