Informatiemanagement
Inhoud
Hoofdstuk 1 - Positioneren van informatiesystemen.............................................................................. 6
Technology drivers .......................................................................................................................... 6
Generation....................................................................................................................................... 6
Social Business................................................................................................................................. 7
Afkortingen ...................................................................................................................................... 7
Productiviteitsparadox .................................................................................................................... 7
Strategic business objectives of information systems .................................................................... 7
The world is flat ............................................................................................................................... 8
Management Information Systems ................................................................................................. 8
Customer and supplier intimacy ..................................................................................................... 8
Improved decision making .............................................................................................................. 9
Competitive advantage ................................................................................................................... 9
Survival ............................................................................................................................................ 9
Informatie ........................................................................................................................................ 9
Drie activiteiten van IS..................................................................................................................... 9
Organizational dimension of IS ..................................................................................................... 10
Bedrijf ............................................................................................................................................ 10
Failures and successes ................................................................................................................... 10
Complementary assets .................................................................................................................. 10
Contemporary approaches to IS.................................................................................................... 11
Management Information Systems ............................................................................................... 11
IT artifact ....................................................................................................................................... 11
Vijf visies op IT ............................................................................................................................... 11
IT-artifact ....................................................................................................................................... 12
IT success and failure..................................................................................................................... 12
The sociotechnical nature of it systems ........................................................................................ 12
Approaches to systems thinking ................................................................................................... 13
Sociotechnical systems thinking .................................................................................................... 13
Components of an IT system ......................................................................................................... 13
Successful system .......................................................................................................................... 13
Hoofdstuk 2 - Werken met informatiesystemen................................................................................... 15
Business processes and information systems ............................................................................... 15
, Types of business information ....................................................................................................... 16
Relationship of systems to one another ....................................................................................... 20
Systems that span the enterprise.................................................................................................. 21
Systems for collaboration and teamwork ..................................................................................... 22
Hoofdstuk 3 - Informatiesystemen: organisaties en strategie .............................................................. 26
Relationship influenced by organization’s .................................................................................... 26
Wat is een organisatie? ................................................................................................................. 26
Kenmerken van een organisatie .................................................................................................... 26
Routines en bedrijfsprocessen ...................................................................................................... 26
Organisatorische politiek............................................................................................................... 27
Organisatorische cultuur ............................................................................................................... 27
Organisatorisch milieu................................................................................................................... 27
Ontwrichtende technolgiën .......................................................................................................... 27
Organisatorische structuur............................................................................................................ 27
Andere organisatorische kenmerken ............................................................................................ 28
Organisatorische weerstand voor verandering ............................................................................. 29
Het internet en organisaties.......................................................................................................... 29
Centrale organisatorische factoren voor het plannen van een nieuw systeem ............................ 29
Michael Porter’s competitief krachtenmodel ............................................................................... 29
Informatiesystemen gebruiken om competitive advantage te bereiken ...................................... 30
Invloed van het internet op competitive advantage ..................................................................... 31
Smart products and the internet of things .................................................................................... 31
Business value chain model........................................................................................................... 31
Extending the value chain: the value web..................................................................................... 33
Synergies and core competencies ................................................................................................. 33
De resource-based view (RBV) van organisaties ........................................................................... 33
Core and strategic capabilities ...................................................................................................... 34
Question(s) .................................................................................................................................... 34
Antwoord....................................................................................................................................... 34
Anatomie van een kwaliteit........................................................................................................... 35
Middelen, competenties en capaciteiten...................................................................................... 36
Een kerncompetentie kunnen herkennen .................................................................................... 36
Netwerk-based strategieën ........................................................................................................... 36
Challenges posed by strategic information systems ..................................................................... 37
IT business alignment .................................................................................................................... 37
IT-Business Alignment Maturity Criteria ....................................................................................... 38
, Characteristics of the Maturity levels ............................................................................................ 39
Research (2007) ............................................................................................................................. 41
Three IT organizational structures ................................................................................................ 41
Vier CIO report structuren............................................................................................................. 41
Hoofdstuk 4 - Ethische en sociale aspecten van informatiesystemen .................................................. 42
Recente zaken die gefaald zijn door ethische aspecten in de bedrijfswereld ............................... 42
De relatie tussen ethische, sociale en politieke aspecten in een informatie samenleving ........... 42
Vijf morele dimensies van het informatietijdperk ........................................................................ 42
Belangrijke technologische trends dat ethische vraagstukken verhoogt ..................................... 43
Voordelen in data analyse technieken .......................................................................................... 43
Basis concepten ............................................................................................................................. 43
Ethische analyse (5-stappen proces) ............................................................................................. 44
Kandidaat ethische principes ........................................................................................................ 44
Professionele gedragscodes .......................................................................................................... 44
Real-world ethische dilemmas ...................................................................................................... 44
Informatierechten: privacy en vrijheid in het internettijdperk ..................................................... 45
De Europese richtlijn inzake gegevensbescherming ..................................................................... 45
General Data Protection Regulatioin (GDPR) ................................................................................ 45
Internet challenges to privacy ....................................................................................................... 45
Technische oplossing ..................................................................................................................... 46
Eigendomsrechten: intellectuele eigendom ................................................................................. 46
Copyrights...................................................................................................................................... 47
Open source software “GPL”, “BSD”, ............................................................................................ 47
Patenten ........................................................................................................................................ 48
Trademarks.................................................................................................................................... 48
Challenges to intellectual property rights ..................................................................................... 48
Computer-related liability problems ............................................................................................. 48
Systeem kwaliteit: data kwaliteit en systeem errors .................................................................... 49
Types of computer crime .............................................................................................................. 49
Cyber crime and computer crime.................................................................................................. 49
Rechtshandhaving uitdagingen ..................................................................................................... 50
Cybercriminelen ............................................................................................................................ 50
Cyber slachtoffers.......................................................................................................................... 51
Werken met rechtshandhaving ..................................................................................................... 51
Hoofdstuk 5 - Business Intelligence: databanken en informatiemanagement ..................................... 52
Bestand organisatie termen en begrippen.................................................................................... 52
, Problemen met de traditionele file-omgeving .............................................................................. 52
Traditionele file verwerking .......................................................................................................... 52
Database management systemen ................................................................................................. 52
Human resources database met verschillende views ................................................................... 53
Relationele DBMS .......................................................................................................................... 53
Operaties van een relationele DBMS ............................................................................................ 53
Mogelijkheden van database managementsystemen .................................................................. 54
Designing Databases ..................................................................................................................... 54
Een ongenormaliseerde relatie voor een order ............................................................................ 55
Relationele bewerkingen............................................................................................................... 55
Gestructureerd query language (SQL) Bewerkingen op tupels (rijen) .......................................... 55
The challenge of big data .............................................................................................................. 55
Niet-relationele databases en databases in de cloud ................................................................... 56
Business Analytics ......................................................................................................................... 57
Operational reporting ................................................................................................................... 57
Business intelligence infrastructure .............................................................................................. 57
Contemporary business intelligence infrastructure ...................................................................... 58
Analytical tools: relationships, patterns, trends ........................................................................... 58
Establishing an information policy ................................................................................................ 59
Ensuring data quality ..................................................................................................................... 59
Waarom database security? .......................................................................................................... 59
Gevolgtrekking .............................................................................................................................. 59
Protecting against inference ......................................................................................................... 60
Hoofdstuk 6 - Entreprise Applications ................................................................................................... 60
Hoofdstuk 7 - E-Business ....................................................................................................................... 60
Hoofdstuk 8 - Managing Knowledge ..................................................................................................... 60
Hoofdstuk 9 - Decision Making.............................................................................................................. 60
Hoofdstuk 10 - IS and organizational change/ building information systems....................................... 60
Systeem development en organisationele verandering ............................................................... 60
Business process redesign ............................................................................................................. 61
Hulpmiddelen voor Business Process Managament ..................................................................... 62
Wat zijn de kernactiviteiten in het system development process? .................................................. 62
System development ..................................................................................................................... 62
Wat zijn de belangrijkste methoden voor modellering en het ontwerpen van systemen? .............. 64
Gestructureerde methodes ........................................................................................................... 64
Object-georienteerd development ............................................................................................... 64
Inhoud
Hoofdstuk 1 - Positioneren van informatiesystemen.............................................................................. 6
Technology drivers .......................................................................................................................... 6
Generation....................................................................................................................................... 6
Social Business................................................................................................................................. 7
Afkortingen ...................................................................................................................................... 7
Productiviteitsparadox .................................................................................................................... 7
Strategic business objectives of information systems .................................................................... 7
The world is flat ............................................................................................................................... 8
Management Information Systems ................................................................................................. 8
Customer and supplier intimacy ..................................................................................................... 8
Improved decision making .............................................................................................................. 9
Competitive advantage ................................................................................................................... 9
Survival ............................................................................................................................................ 9
Informatie ........................................................................................................................................ 9
Drie activiteiten van IS..................................................................................................................... 9
Organizational dimension of IS ..................................................................................................... 10
Bedrijf ............................................................................................................................................ 10
Failures and successes ................................................................................................................... 10
Complementary assets .................................................................................................................. 10
Contemporary approaches to IS.................................................................................................... 11
Management Information Systems ............................................................................................... 11
IT artifact ....................................................................................................................................... 11
Vijf visies op IT ............................................................................................................................... 11
IT-artifact ....................................................................................................................................... 12
IT success and failure..................................................................................................................... 12
The sociotechnical nature of it systems ........................................................................................ 12
Approaches to systems thinking ................................................................................................... 13
Sociotechnical systems thinking .................................................................................................... 13
Components of an IT system ......................................................................................................... 13
Successful system .......................................................................................................................... 13
Hoofdstuk 2 - Werken met informatiesystemen................................................................................... 15
Business processes and information systems ............................................................................... 15
, Types of business information ....................................................................................................... 16
Relationship of systems to one another ....................................................................................... 20
Systems that span the enterprise.................................................................................................. 21
Systems for collaboration and teamwork ..................................................................................... 22
Hoofdstuk 3 - Informatiesystemen: organisaties en strategie .............................................................. 26
Relationship influenced by organization’s .................................................................................... 26
Wat is een organisatie? ................................................................................................................. 26
Kenmerken van een organisatie .................................................................................................... 26
Routines en bedrijfsprocessen ...................................................................................................... 26
Organisatorische politiek............................................................................................................... 27
Organisatorische cultuur ............................................................................................................... 27
Organisatorisch milieu................................................................................................................... 27
Ontwrichtende technolgiën .......................................................................................................... 27
Organisatorische structuur............................................................................................................ 27
Andere organisatorische kenmerken ............................................................................................ 28
Organisatorische weerstand voor verandering ............................................................................. 29
Het internet en organisaties.......................................................................................................... 29
Centrale organisatorische factoren voor het plannen van een nieuw systeem ............................ 29
Michael Porter’s competitief krachtenmodel ............................................................................... 29
Informatiesystemen gebruiken om competitive advantage te bereiken ...................................... 30
Invloed van het internet op competitive advantage ..................................................................... 31
Smart products and the internet of things .................................................................................... 31
Business value chain model........................................................................................................... 31
Extending the value chain: the value web..................................................................................... 33
Synergies and core competencies ................................................................................................. 33
De resource-based view (RBV) van organisaties ........................................................................... 33
Core and strategic capabilities ...................................................................................................... 34
Question(s) .................................................................................................................................... 34
Antwoord....................................................................................................................................... 34
Anatomie van een kwaliteit........................................................................................................... 35
Middelen, competenties en capaciteiten...................................................................................... 36
Een kerncompetentie kunnen herkennen .................................................................................... 36
Netwerk-based strategieën ........................................................................................................... 36
Challenges posed by strategic information systems ..................................................................... 37
IT business alignment .................................................................................................................... 37
IT-Business Alignment Maturity Criteria ....................................................................................... 38
, Characteristics of the Maturity levels ............................................................................................ 39
Research (2007) ............................................................................................................................. 41
Three IT organizational structures ................................................................................................ 41
Vier CIO report structuren............................................................................................................. 41
Hoofdstuk 4 - Ethische en sociale aspecten van informatiesystemen .................................................. 42
Recente zaken die gefaald zijn door ethische aspecten in de bedrijfswereld ............................... 42
De relatie tussen ethische, sociale en politieke aspecten in een informatie samenleving ........... 42
Vijf morele dimensies van het informatietijdperk ........................................................................ 42
Belangrijke technologische trends dat ethische vraagstukken verhoogt ..................................... 43
Voordelen in data analyse technieken .......................................................................................... 43
Basis concepten ............................................................................................................................. 43
Ethische analyse (5-stappen proces) ............................................................................................. 44
Kandidaat ethische principes ........................................................................................................ 44
Professionele gedragscodes .......................................................................................................... 44
Real-world ethische dilemmas ...................................................................................................... 44
Informatierechten: privacy en vrijheid in het internettijdperk ..................................................... 45
De Europese richtlijn inzake gegevensbescherming ..................................................................... 45
General Data Protection Regulatioin (GDPR) ................................................................................ 45
Internet challenges to privacy ....................................................................................................... 45
Technische oplossing ..................................................................................................................... 46
Eigendomsrechten: intellectuele eigendom ................................................................................. 46
Copyrights...................................................................................................................................... 47
Open source software “GPL”, “BSD”, ............................................................................................ 47
Patenten ........................................................................................................................................ 48
Trademarks.................................................................................................................................... 48
Challenges to intellectual property rights ..................................................................................... 48
Computer-related liability problems ............................................................................................. 48
Systeem kwaliteit: data kwaliteit en systeem errors .................................................................... 49
Types of computer crime .............................................................................................................. 49
Cyber crime and computer crime.................................................................................................. 49
Rechtshandhaving uitdagingen ..................................................................................................... 50
Cybercriminelen ............................................................................................................................ 50
Cyber slachtoffers.......................................................................................................................... 51
Werken met rechtshandhaving ..................................................................................................... 51
Hoofdstuk 5 - Business Intelligence: databanken en informatiemanagement ..................................... 52
Bestand organisatie termen en begrippen.................................................................................... 52
, Problemen met de traditionele file-omgeving .............................................................................. 52
Traditionele file verwerking .......................................................................................................... 52
Database management systemen ................................................................................................. 52
Human resources database met verschillende views ................................................................... 53
Relationele DBMS .......................................................................................................................... 53
Operaties van een relationele DBMS ............................................................................................ 53
Mogelijkheden van database managementsystemen .................................................................. 54
Designing Databases ..................................................................................................................... 54
Een ongenormaliseerde relatie voor een order ............................................................................ 55
Relationele bewerkingen............................................................................................................... 55
Gestructureerd query language (SQL) Bewerkingen op tupels (rijen) .......................................... 55
The challenge of big data .............................................................................................................. 55
Niet-relationele databases en databases in de cloud ................................................................... 56
Business Analytics ......................................................................................................................... 57
Operational reporting ................................................................................................................... 57
Business intelligence infrastructure .............................................................................................. 57
Contemporary business intelligence infrastructure ...................................................................... 58
Analytical tools: relationships, patterns, trends ........................................................................... 58
Establishing an information policy ................................................................................................ 59
Ensuring data quality ..................................................................................................................... 59
Waarom database security? .......................................................................................................... 59
Gevolgtrekking .............................................................................................................................. 59
Protecting against inference ......................................................................................................... 60
Hoofdstuk 6 - Entreprise Applications ................................................................................................... 60
Hoofdstuk 7 - E-Business ....................................................................................................................... 60
Hoofdstuk 8 - Managing Knowledge ..................................................................................................... 60
Hoofdstuk 9 - Decision Making.............................................................................................................. 60
Hoofdstuk 10 - IS and organizational change/ building information systems....................................... 60
Systeem development en organisationele verandering ............................................................... 60
Business process redesign ............................................................................................................. 61
Hulpmiddelen voor Business Process Managament ..................................................................... 62
Wat zijn de kernactiviteiten in het system development process? .................................................. 62
System development ..................................................................................................................... 62
Wat zijn de belangrijkste methoden voor modellering en het ontwerpen van systemen? .............. 64
Gestructureerde methodes ........................................................................................................... 64
Object-georienteerd development ............................................................................................... 64
