Pagina |1
1. What is BPM?
a. Goals of the company?
GOAL of process management= to control the company processes, in a way that those goals can be
achieved
- Make profit
- Innovation
- Growth
- Social benefit
b. Choose a strategy!
operational excellence
•most important: price
•low costs
•example: Colruyt
product
customer intimacy
leadership
•service
•innovation
•flexibility
•creative products
•example: Delhaize
•example: Apple
Processes help to realize the daily strategy
Order to cash cycle
BPM Axel Mortier What is BPM?
, Pagina |2
Company processes and functions
order sales logistics financial ... cash
2. BPM in practice: BPMN
a. What is BPMN?
Business Process Modeling Notation= a standard developed to describe company processes.
This standard “lives” and is sometimes adapted or completed, to stay on top of new
problems and up-to-date
b. Content
i. Basic symbols
Symbol Meaning
Start
End
Activity VERB
AND-gateway
or
BPM Axel Mortier What is BPM?
1. What is BPM?
a. Goals of the company?
GOAL of process management= to control the company processes, in a way that those goals can be
achieved
- Make profit
- Innovation
- Growth
- Social benefit
b. Choose a strategy!
operational excellence
•most important: price
•low costs
•example: Colruyt
product
customer intimacy
leadership
•service
•innovation
•flexibility
•creative products
•example: Delhaize
•example: Apple
Processes help to realize the daily strategy
Order to cash cycle
BPM Axel Mortier What is BPM?
, Pagina |2
Company processes and functions
order sales logistics financial ... cash
2. BPM in practice: BPMN
a. What is BPMN?
Business Process Modeling Notation= a standard developed to describe company processes.
This standard “lives” and is sometimes adapted or completed, to stay on top of new
problems and up-to-date
b. Content
i. Basic symbols
Symbol Meaning
Start
End
Activity VERB
AND-gateway
or
BPM Axel Mortier What is BPM?
