Business Process management
Inhoudsopgave
Les 1: process identification........................................................................................................................... 3
definitie BPM.........................................................................................................................................................3
bpm – life cycle......................................................................................................................................................3
organisatie silo......................................................................................................................................................5
bedrijfsproces........................................................................................................................................................5
process indentification..........................................................................................................................................6
proces types..........................................................................................................................................................6
horizontale value chain modelering......................................................................................................................7
building up a value chain (for core processes)......................................................................................................7
stakeholders..........................................................................................................................................................7
Proces architectuur: hiërarchische weergave.......................................................................................................7
Les 2: PROCESS DISCOVERY............................................................................................................................ 8
doel........................................................................................................................................................................8
modeling...............................................................................................................................................................8
process discovery stappen....................................................................................................................................8
les 3 : process analysis................................................................................................................................... 8
doel........................................................................................................................................................................8
procesanalyse in functie van bedrijfsdoel.............................................................................................................9
defects in processes: the usual suspect.................................................................................................................9
moscow...............................................................................................................................................................10
conclusie: WAARom processen modelleren?......................................................................................................10
Les 4: process redesigni optmisation............................................................................................................ 11
process redsign optimization..............................................................................................................................11
harmon process strategy matrix.........................................................................................................................12
performace measures – prestatiemaatstaven: the idvel quadrangle................................................................12
procesgebreken oplossen....................................................................................................................................13
brp: ford case studie............................................................................................................................................15
Les 6: klant order ontkoppel punt................................................................................................................ 15
koop.....................................................................................................................................................................15
Les 7: process simulation............................................................................................................................. 16
cycle time analysis...............................................................................................................................................16
1
, Business Process management
cycle time efficiency............................................................................................................................................16
queue management............................................................................................................................................17
process simulations.............................................................................................................................................17
Les 8: process implementation..................................................................................................................... 18
verschillende types bpmn modellen....................................................................................................................18
de kloof overbruggen: 1 taak tegelijk.................................................................................................................18
Les 9: implementatie: beslissingsmanagement.............................................................................................19
Beslissingen zijn gemaakt omdat:.......................................................................................................................19
Zet beslissingen in context..................................................................................................................................19
‘Descisions come first’........................................................................................................................................19
Decision Modeling and Notation - DMN.............................................................................................................20
Decision table: hit policy.....................................................................................................................................20
Les 10: PROCES MONITORING...................................................................................................................... 20
Waarop BPM?.....................................................................................................................................................21
identificatie en selectie van prestatiemaatstaven..............................................................................................21
balanced scorecard.............................................................................................................................................22
dashboards types................................................................................................................................................22
efficiency, doeltreffendheid en productiviteit.....................................................................................................23
wat is proces monitoring....................................................................................................................................23
2
, Business Process management
LES 1: PROCESS IDENTIFICATION
DEFINITIE BPM
Business Proces Management = een verzameling van methodes en tools voor het
identificeren, ontdekken, analyseren, optimaliseren, stimuleren, implementeren en
continu observeren van processen, die de wensen van de klant afstemmen op de
beschikbare middelen en op de bedrijfsdoelstellingen.
- STAP 1: Identificeren: benoemen en ordenen alle kernprocessen
- STAP 2: Ontdekken: tekenen proces obv beschikbare informatie
- STAP 3: Analyseren: onderzoeken op tekorten en bottlenecks
- STAP 4: Optimaliseren: ontwerpen van ideaal model
- STAP 5: Simuleren: controle haalbaarheid via nabootsen geoptimaliseerd proces
- STAP 6: Implementeren: geoptimaliseerd proces in werking zetten
- STAP 7: Observeren: processen evalueren
BPM – LIFE CYCLE
Proces fase Process Verklaring Resultaat
phase
1.Identificer Identificatio Benoemen en ordenen van alle architectuur
en n kernprocessen. Priorisatie proces model & project
verbeteringen portfolio
2. Discovery Tekenen proces o.b.v. beschikbare AS IS model
Ontdekken informatie (SIPOCs +
diagram)
3. Analysis Onderzoeken op tekorten en GAP
Analyseren botlenecks
4. Optimal Ontwerpen van ideaal model TO BE model
Optimalisere (re)design (SIPOC +
n diagram)
5. Simuleren Simulation Controle haalbaarheid via ‘live’ Haalbaar model
nabootsen van geoptimaliseerde
proces
6.Implement Implementat Geoptimaliseerde proces in werking Uitvoerbaar
eren ion zetten model
7. Monitoring & Processen evalueren KPI & SLA
3
Inhoudsopgave
Les 1: process identification........................................................................................................................... 3
definitie BPM.........................................................................................................................................................3
bpm – life cycle......................................................................................................................................................3
organisatie silo......................................................................................................................................................5
bedrijfsproces........................................................................................................................................................5
process indentification..........................................................................................................................................6
proces types..........................................................................................................................................................6
horizontale value chain modelering......................................................................................................................7
building up a value chain (for core processes)......................................................................................................7
stakeholders..........................................................................................................................................................7
Proces architectuur: hiërarchische weergave.......................................................................................................7
Les 2: PROCESS DISCOVERY............................................................................................................................ 8
doel........................................................................................................................................................................8
modeling...............................................................................................................................................................8
process discovery stappen....................................................................................................................................8
les 3 : process analysis................................................................................................................................... 8
doel........................................................................................................................................................................8
procesanalyse in functie van bedrijfsdoel.............................................................................................................9
defects in processes: the usual suspect.................................................................................................................9
moscow...............................................................................................................................................................10
conclusie: WAARom processen modelleren?......................................................................................................10
Les 4: process redesigni optmisation............................................................................................................ 11
process redsign optimization..............................................................................................................................11
harmon process strategy matrix.........................................................................................................................12
performace measures – prestatiemaatstaven: the idvel quadrangle................................................................12
procesgebreken oplossen....................................................................................................................................13
brp: ford case studie............................................................................................................................................15
Les 6: klant order ontkoppel punt................................................................................................................ 15
koop.....................................................................................................................................................................15
Les 7: process simulation............................................................................................................................. 16
cycle time analysis...............................................................................................................................................16
1
, Business Process management
cycle time efficiency............................................................................................................................................16
queue management............................................................................................................................................17
process simulations.............................................................................................................................................17
Les 8: process implementation..................................................................................................................... 18
verschillende types bpmn modellen....................................................................................................................18
de kloof overbruggen: 1 taak tegelijk.................................................................................................................18
Les 9: implementatie: beslissingsmanagement.............................................................................................19
Beslissingen zijn gemaakt omdat:.......................................................................................................................19
Zet beslissingen in context..................................................................................................................................19
‘Descisions come first’........................................................................................................................................19
Decision Modeling and Notation - DMN.............................................................................................................20
Decision table: hit policy.....................................................................................................................................20
Les 10: PROCES MONITORING...................................................................................................................... 20
Waarop BPM?.....................................................................................................................................................21
identificatie en selectie van prestatiemaatstaven..............................................................................................21
balanced scorecard.............................................................................................................................................22
dashboards types................................................................................................................................................22
efficiency, doeltreffendheid en productiviteit.....................................................................................................23
wat is proces monitoring....................................................................................................................................23
2
, Business Process management
LES 1: PROCESS IDENTIFICATION
DEFINITIE BPM
Business Proces Management = een verzameling van methodes en tools voor het
identificeren, ontdekken, analyseren, optimaliseren, stimuleren, implementeren en
continu observeren van processen, die de wensen van de klant afstemmen op de
beschikbare middelen en op de bedrijfsdoelstellingen.
- STAP 1: Identificeren: benoemen en ordenen alle kernprocessen
- STAP 2: Ontdekken: tekenen proces obv beschikbare informatie
- STAP 3: Analyseren: onderzoeken op tekorten en bottlenecks
- STAP 4: Optimaliseren: ontwerpen van ideaal model
- STAP 5: Simuleren: controle haalbaarheid via nabootsen geoptimaliseerd proces
- STAP 6: Implementeren: geoptimaliseerd proces in werking zetten
- STAP 7: Observeren: processen evalueren
BPM – LIFE CYCLE
Proces fase Process Verklaring Resultaat
phase
1.Identificer Identificatio Benoemen en ordenen van alle architectuur
en n kernprocessen. Priorisatie proces model & project
verbeteringen portfolio
2. Discovery Tekenen proces o.b.v. beschikbare AS IS model
Ontdekken informatie (SIPOCs +
diagram)
3. Analysis Onderzoeken op tekorten en GAP
Analyseren botlenecks
4. Optimal Ontwerpen van ideaal model TO BE model
Optimalisere (re)design (SIPOC +
n diagram)
5. Simuleren Simulation Controle haalbaarheid via ‘live’ Haalbaar model
nabootsen van geoptimaliseerde
proces
6.Implement Implementat Geoptimaliseerde proces in werking Uitvoerbaar
eren ion zetten model
7. Monitoring & Processen evalueren KPI & SLA
3
