Essentials of Organizational Behavior, 12e (Robbins/Judge)
Chapter 14 Conflict and Negotiation
1) ________ is defined as a process that begins when one party perceives another party has or is
about to negatively affect something the first party cares about.
A) Problem solving
B) Assessment
C) Conflict
D) Negotiation
E) Collective bargaining
Answer: C
Explanation: C) Conflict is defined as a process that begins when one party perceives another
party has or is about to negatively affect something the first party cares about.
Diff: 1
Objective: Conflict
Quest. Category: Concept/Definitional
LO: 1
2) According to the traditional view of conflict, conflict is ________.
A) harmful
B) natural
C) necessary
D) healthy
E) rational
Answer: A
Explanation: A) The traditional approach to conflict assumed all conflict was bad and to be
avoided. It was viewed negatively and discussed with such terms as violence, destruction, and
irrationality to reinforce its negative connotation.
Diff: 2
Objective: Traditional View of Conflict
Quest. Category: Concept/Definitional
LO: 1
1
Copyright © 2014 Pearson Education, Inc.
, 3) According to the interactionist's perspective, a group that functions without conflict is
________.
A) dysfunctional
B) static and apathetic
C) responsive to the need for change and innovation
D) the most productive
E) viable, self-critical, and creative
Answer: B
Explanation: B) The interactionist view of conflict encourages conflict on the grounds that a
harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and
unresponsive to needs for change and innovation.
Diff: 2
Objective: Interactionist View of Conflict
Quest. Category: Concept/Definitional
LO: 1
4) According to the interactionist view, ________ conflicts support the goals of the group and
improve its performance.
A) formal
B) informal
C) functional
D) dysfunctional
E) reactive
Answer: C
Explanation: C) The interactionist view does not propose that all conflicts are good. Rather,
functional conflict supports the goals of the group and improves its performance and is, thus, a
constructive form of conflict. A conflict that hinders group performance is a destructive or
dysfunctional conflict.
Diff: 1
Objective: Functional Conflict
Quest. Category: Concept/Definitional
LO: 1
2
Copyright © 2014 Pearson Education, Inc.
Chapter 14 Conflict and Negotiation
1) ________ is defined as a process that begins when one party perceives another party has or is
about to negatively affect something the first party cares about.
A) Problem solving
B) Assessment
C) Conflict
D) Negotiation
E) Collective bargaining
Answer: C
Explanation: C) Conflict is defined as a process that begins when one party perceives another
party has or is about to negatively affect something the first party cares about.
Diff: 1
Objective: Conflict
Quest. Category: Concept/Definitional
LO: 1
2) According to the traditional view of conflict, conflict is ________.
A) harmful
B) natural
C) necessary
D) healthy
E) rational
Answer: A
Explanation: A) The traditional approach to conflict assumed all conflict was bad and to be
avoided. It was viewed negatively and discussed with such terms as violence, destruction, and
irrationality to reinforce its negative connotation.
Diff: 2
Objective: Traditional View of Conflict
Quest. Category: Concept/Definitional
LO: 1
1
Copyright © 2014 Pearson Education, Inc.
, 3) According to the interactionist's perspective, a group that functions without conflict is
________.
A) dysfunctional
B) static and apathetic
C) responsive to the need for change and innovation
D) the most productive
E) viable, self-critical, and creative
Answer: B
Explanation: B) The interactionist view of conflict encourages conflict on the grounds that a
harmonious, peaceful, tranquil, and cooperative group is prone to becoming static, apathetic, and
unresponsive to needs for change and innovation.
Diff: 2
Objective: Interactionist View of Conflict
Quest. Category: Concept/Definitional
LO: 1
4) According to the interactionist view, ________ conflicts support the goals of the group and
improve its performance.
A) formal
B) informal
C) functional
D) dysfunctional
E) reactive
Answer: C
Explanation: C) The interactionist view does not propose that all conflicts are good. Rather,
functional conflict supports the goals of the group and improves its performance and is, thus, a
constructive form of conflict. A conflict that hinders group performance is a destructive or
dysfunctional conflict.
Diff: 1
Objective: Functional Conflict
Quest. Category: Concept/Definitional
LO: 1
2
Copyright © 2014 Pearson Education, Inc.
