The CARE CERTIFICATE
Communication
What do you know now?
Standard
THE CARE CERTIFICATE WORKBOOK
, Activity 6.1a
Communication
Choose five different types
of communication and Describe - to describe means to create a
describe how and when picture with words but not simply writing
they might be used. a list of bullet points.
Type How and when it could be used
Verbal communication could be used to establish an individual’s wants
needs and wishes. Handover and the most commonly used form of
1. communication in the care industry.
Written communication could be used to document formal information, for
example care plans or medical records. It is the most important method of
2. communication that needs to be accurate as it is often the only method and
record that exists long after the care is delivered.
Facial expressions can be used when an individual finds it difficult to
communicate. For example, a smile would mean someone is happy. Again,
3. this is a method of communication that could be valued as one of the most
important to note as a professional.
Sign language This is usually used by individuals who suffer either a hearing
impairment or are selectively mute. For example BSL or Makaton.
4.
Braille could be used on product packaging in order for an individual with a
visual impairment to be able to identify goods.
5.
THE CARE CERTIFICATE WORKBOOK STANDARD 6
10
Communication
What do you know now?
Standard
THE CARE CERTIFICATE WORKBOOK
, Activity 6.1a
Communication
Choose five different types
of communication and Describe - to describe means to create a
describe how and when picture with words but not simply writing
they might be used. a list of bullet points.
Type How and when it could be used
Verbal communication could be used to establish an individual’s wants
needs and wishes. Handover and the most commonly used form of
1. communication in the care industry.
Written communication could be used to document formal information, for
example care plans or medical records. It is the most important method of
2. communication that needs to be accurate as it is often the only method and
record that exists long after the care is delivered.
Facial expressions can be used when an individual finds it difficult to
communicate. For example, a smile would mean someone is happy. Again,
3. this is a method of communication that could be valued as one of the most
important to note as a professional.
Sign language This is usually used by individuals who suffer either a hearing
impairment or are selectively mute. For example BSL or Makaton.
4.
Braille could be used on product packaging in order for an individual with a
visual impairment to be able to identify goods.
5.
THE CARE CERTIFICATE WORKBOOK STANDARD 6
10
