D312 EXAM QUESTIONS WITH VERIFIED ACCURATE
ANSWERS
On the ______ side of managerial decision-making, the rational or optimizing model of
decision-making is based on a set of assumptions about how a decision should be
made. - Answers - *prescriptive
descriptive
diagnostic
predictive
Managers from cultures with a ______ orientation, such as the United States, might be
prone to identify a situation as a problem to be solved. - Answers - *doing
being
restricted
satisficed
Which of the following is NOT a decision style used to cope with the psychological
stress of making a decision in the conflict model of decision-making? - Answers -
vigilance
*optimizing
defensive avoidance
hypervigilance doing
______principles hold that human beings have certain fundamental rights and that a
sense of duty to uphold these rights is the basis of ethical decision-making rather than a
concern for consequences. - Answers - consequences
*deontological
cognitive morals
moral principle
Heuristics are rules of thumb that people use to simplify decision-making - Answers -
True
Cognitive moral development is an approach to understanding ethical decision-making
that focuses on the mental determination of right and wrong based on values and social
judgments. - Answers - true
A (n) ______ communication is one in which the mass of the message is vested in the
explicit code. - Answers - *low-context
high-context
ambiguous
cultural
,______ is a symbolic code of communication consisting of a set of sounds with
understood meanings and a set of rules for constructing messages. - Answers - syntax
lingua franca
*language
foreigner speak
______ occurs when the meaning of the message is understood because of the
common information shared by the sender and receiver. - Answers - Cultural field
*Grounding
Complex messages
Communication
______ is a language associated with a particular subgroup but is often a very
specialized or technical language of people engaged in a similar occupation or activity. -
Answers - slang
metaphor
euphemism
*jargon
When a communicator substitutes a bland or less direct expression to refer to a word
that is not often used publicly, such as words associated with sexual relations or bodily
functions, the communicator is using a (n) ______. - Answers - *euphemism
slang
proverb
metaphor
Low touch cultures include all of the following EXCEPT - Answers - *eastern Europeans
English
northern European
Asian
Rakuten: According to the case, any employee who went against the policy, to be
specific, who failed to pass the TOEIC (Test of English for International Communication)
within _______ years, would receive punishment in the form of demotion - Answers - 2
Those who faced the most difficult situation in adapting to the new policy are the
_________ members of the company. - Answers - senior
Mikitani wanted to change ______________________ through cross-border
communication. - Answers - organizational culture
During the implementation, phase _____ consisted of activities designed to foster
English proficency. - Answers - 2
Rakuten was responsible for paying the English study of the employees. - Answers -
false
, At Exhibit 3, we can notice that the majority of the Native Japanese speakers feel
interested and find that are capable of performing their activities in English. - Answers -
false
Which of the following is NOT an example of a process theory of motivation? - Answers
- Equity theory
Expectancy theory
*Needs theory
Goal setting theory
Delores feels she is underrewarded at work compared with her coworkers. However,
she does not complain. It is likely that Delores's equity sensitivity puts her in the
category of ______. - Answers - entitleds
*benevolents
egalitarians
equity sensitives
Equity theory recognizes that we all are aware of what we contribute and what we
receive in return from our roles in work and in life, and that we also compare this ratio of
our inputs and outcomes with that of other people. - Answers - true
Which of the following is NOT one of the dimensions of paternalistic leadership? -
Answers - *Creating an all-business atmosphere at work
Involvement in nonwork lives of subordinates
Expecting loyalty from subordinates
Establishing close and individualized relationships with subordinates
Josiah enjoys his job as a regional sales manager because he has a lot of discretion in
how he runs the regional office. No one is looking over his shoulder and making him
follow policies and procedures. According to the job characteristics model, Josiah likes
the ______ of his job. - Answers - skill variety
task significance
task identity
*autonomy
______ theories of leadership began as a search for the personality characteristics
possessed by great leaders. - Answers - *Trait
Feedback
Skill variety
Autonomy
Work groups are ______ that have boundaries with members who have different roles
and are dependent on each other. - Answers - *social systems
task forces
cultural crews
ANSWERS
On the ______ side of managerial decision-making, the rational or optimizing model of
decision-making is based on a set of assumptions about how a decision should be
made. - Answers - *prescriptive
descriptive
diagnostic
predictive
Managers from cultures with a ______ orientation, such as the United States, might be
prone to identify a situation as a problem to be solved. - Answers - *doing
being
restricted
satisficed
Which of the following is NOT a decision style used to cope with the psychological
stress of making a decision in the conflict model of decision-making? - Answers -
vigilance
*optimizing
defensive avoidance
hypervigilance doing
______principles hold that human beings have certain fundamental rights and that a
sense of duty to uphold these rights is the basis of ethical decision-making rather than a
concern for consequences. - Answers - consequences
*deontological
cognitive morals
moral principle
Heuristics are rules of thumb that people use to simplify decision-making - Answers -
True
Cognitive moral development is an approach to understanding ethical decision-making
that focuses on the mental determination of right and wrong based on values and social
judgments. - Answers - true
A (n) ______ communication is one in which the mass of the message is vested in the
explicit code. - Answers - *low-context
high-context
ambiguous
cultural
,______ is a symbolic code of communication consisting of a set of sounds with
understood meanings and a set of rules for constructing messages. - Answers - syntax
lingua franca
*language
foreigner speak
______ occurs when the meaning of the message is understood because of the
common information shared by the sender and receiver. - Answers - Cultural field
*Grounding
Complex messages
Communication
______ is a language associated with a particular subgroup but is often a very
specialized or technical language of people engaged in a similar occupation or activity. -
Answers - slang
metaphor
euphemism
*jargon
When a communicator substitutes a bland or less direct expression to refer to a word
that is not often used publicly, such as words associated with sexual relations or bodily
functions, the communicator is using a (n) ______. - Answers - *euphemism
slang
proverb
metaphor
Low touch cultures include all of the following EXCEPT - Answers - *eastern Europeans
English
northern European
Asian
Rakuten: According to the case, any employee who went against the policy, to be
specific, who failed to pass the TOEIC (Test of English for International Communication)
within _______ years, would receive punishment in the form of demotion - Answers - 2
Those who faced the most difficult situation in adapting to the new policy are the
_________ members of the company. - Answers - senior
Mikitani wanted to change ______________________ through cross-border
communication. - Answers - organizational culture
During the implementation, phase _____ consisted of activities designed to foster
English proficency. - Answers - 2
Rakuten was responsible for paying the English study of the employees. - Answers -
false
, At Exhibit 3, we can notice that the majority of the Native Japanese speakers feel
interested and find that are capable of performing their activities in English. - Answers -
false
Which of the following is NOT an example of a process theory of motivation? - Answers
- Equity theory
Expectancy theory
*Needs theory
Goal setting theory
Delores feels she is underrewarded at work compared with her coworkers. However,
she does not complain. It is likely that Delores's equity sensitivity puts her in the
category of ______. - Answers - entitleds
*benevolents
egalitarians
equity sensitives
Equity theory recognizes that we all are aware of what we contribute and what we
receive in return from our roles in work and in life, and that we also compare this ratio of
our inputs and outcomes with that of other people. - Answers - true
Which of the following is NOT one of the dimensions of paternalistic leadership? -
Answers - *Creating an all-business atmosphere at work
Involvement in nonwork lives of subordinates
Expecting loyalty from subordinates
Establishing close and individualized relationships with subordinates
Josiah enjoys his job as a regional sales manager because he has a lot of discretion in
how he runs the regional office. No one is looking over his shoulder and making him
follow policies and procedures. According to the job characteristics model, Josiah likes
the ______ of his job. - Answers - skill variety
task significance
task identity
*autonomy
______ theories of leadership began as a search for the personality characteristics
possessed by great leaders. - Answers - *Trait
Feedback
Skill variety
Autonomy
Work groups are ______ that have boundaries with members who have different roles
and are dependent on each other. - Answers - *social systems
task forces
cultural crews
