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Test Bank For Managing Quality Integrating The Supply Chain, 7th Edition Isbn
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TEST BANK FOR
Managing Quality Integrating the Supply Chain, 7th Edition S.
Thomas Foster, John W. Gardner
Chapter 1-15
Chapter 1: Differing Perspectives on Quality
Multiple Choice
1) Which is true of perspectives on quality?
a) Understanding that different definitions and dimensions of quality exist allows measures to
be taken to provide a good basis for communication and planning.
b) While perspectives may vary, managers‟ beliefs of quality typically align well with those held
by most customers.
c) The contingency view of quality management acknowledges that differing quality
perspectives exist, but these differing perspectives are minimal across various organizations.
d) The systems view of quality primarily emphasizes quality characteristics of product attributes
and design.
Answer: a
Reference: What is Quality/Why Does it Matter that Different Definitions of Quality
Exist Level: Medium
2) Which of the following is not a quality dimension identified by David Garvin of the
Harvard School of Business?
a) Value.
b) Performance.
c) Features.
d) Durability.
Answer: a
Reference: What is Quality/Product Quality Dimensions
Level: Easy
3) Which pair below accurately represents one of David Garvin‟s eight product quality dimensions?
a) Aesthetics/based upon a range of tolerance in design.
b) Durability/ease of repair for a product.
c) Conformance/numeric dimensions of product performance.
d) Reliability/attributes that supplement basic
performance. Answer: c
Reference: What is Quality/Product Quality Dimensions
Level: Medium
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4) “Tolerance” in conformance refers to
a) wear and tear on products before product failure occurs.
b) allowable variations from product design specifications.
c) normalized cost over-runs on custom design work.
d) none of the above.
Answer: b
Reference: What is Quality/Product Quality Dimensions
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Level: Medium
5) Three marketing professors from Texas A and M University, Parasuraman, Zeithamel, and
Berry, published a widely-recognized set of service quality dimensions that include which of the
following?
a) Durability.
b) Conformance.
c) Tangibles.
d) Features
. Answer: c
Reference: What is Quality/Service Quality Dimensions
Level: Easy
6) According to Texas A and M professors Parasuraman, Zeithamel, and Berry, the service
quality dimension of “assurance” refers to
a) caring, individualized attention from employees when providing service.
b) promptness in providing service to customers.
c) employees‟ ability to inspire trust and confidence when providing service.
d) all the above.
Answer: c
Reference: What is Quality/Service Quality Dimensions
Level: Medium
7) Differing functional perspectives on quality include:
a) operations, engineering, marketing, strategic management, financial, and human resources.
b) define, measure, analyze, improve, and control.
c) consulting, administrative, compartmentalized, and control pluralistic.
d) management, assurance, and
control. Answer: a
Reference: Differing Functional Perspectives on Quality
Level: Easy
8) Which is true about “supply chains” and “supply chain management?”
a) The concept of the “value chains” grew out of the theory that supply chains can be
managed effectively.
b) Human resource, accounting, and information system functions are the primary participants in
an organization‟s supply chain.
c) “Supply chain” refers to a process beginning with idea generation, includes product design
and evaluation, and concludes with the implementation phase.
d) Supply chain management has become important because of quality improvement and
cost savings opportunities.
Answer: d
Reference: Differing Functional Perspectives on Quality/A Supply Chain Perspective
Level: Medium
https://www.stuvia.com/user/nursecare
Test Bank For Managing Quality Integrating The Supply Chain, 7th Edition Isbn
978-1119883869 S. Thomas Foster, John W. Gardner Latest 2026 Update Passed
On The First Attempt
https://www.stuvia.com/user/nursecare
,https://www.stuvia.com/user/nursecare
TEST BANK FOR
Managing Quality Integrating the Supply Chain, 7th Edition S.
Thomas Foster, John W. Gardner
Chapter 1-15
Chapter 1: Differing Perspectives on Quality
Multiple Choice
1) Which is true of perspectives on quality?
a) Understanding that different definitions and dimensions of quality exist allows measures to
be taken to provide a good basis for communication and planning.
b) While perspectives may vary, managers‟ beliefs of quality typically align well with those held
by most customers.
c) The contingency view of quality management acknowledges that differing quality
perspectives exist, but these differing perspectives are minimal across various organizations.
d) The systems view of quality primarily emphasizes quality characteristics of product attributes
and design.
Answer: a
Reference: What is Quality/Why Does it Matter that Different Definitions of Quality
Exist Level: Medium
2) Which of the following is not a quality dimension identified by David Garvin of the
Harvard School of Business?
a) Value.
b) Performance.
c) Features.
d) Durability.
Answer: a
Reference: What is Quality/Product Quality Dimensions
Level: Easy
3) Which pair below accurately represents one of David Garvin‟s eight product quality dimensions?
a) Aesthetics/based upon a range of tolerance in design.
b) Durability/ease of repair for a product.
c) Conformance/numeric dimensions of product performance.
d) Reliability/attributes that supplement basic
performance. Answer: c
Reference: What is Quality/Product Quality Dimensions
Level: Medium
https://www.stuvia.com/user/nursecare
,https://www.stuvia.com/user/nursecare
4) “Tolerance” in conformance refers to
a) wear and tear on products before product failure occurs.
b) allowable variations from product design specifications.
c) normalized cost over-runs on custom design work.
d) none of the above.
Answer: b
Reference: What is Quality/Product Quality Dimensions
https://www.stuvia.com/user/nursecare
, https://www.stuvia.com/user/nursecare
Level: Medium
5) Three marketing professors from Texas A and M University, Parasuraman, Zeithamel, and
Berry, published a widely-recognized set of service quality dimensions that include which of the
following?
a) Durability.
b) Conformance.
c) Tangibles.
d) Features
. Answer: c
Reference: What is Quality/Service Quality Dimensions
Level: Easy
6) According to Texas A and M professors Parasuraman, Zeithamel, and Berry, the service
quality dimension of “assurance” refers to
a) caring, individualized attention from employees when providing service.
b) promptness in providing service to customers.
c) employees‟ ability to inspire trust and confidence when providing service.
d) all the above.
Answer: c
Reference: What is Quality/Service Quality Dimensions
Level: Medium
7) Differing functional perspectives on quality include:
a) operations, engineering, marketing, strategic management, financial, and human resources.
b) define, measure, analyze, improve, and control.
c) consulting, administrative, compartmentalized, and control pluralistic.
d) management, assurance, and
control. Answer: a
Reference: Differing Functional Perspectives on Quality
Level: Easy
8) Which is true about “supply chains” and “supply chain management?”
a) The concept of the “value chains” grew out of the theory that supply chains can be
managed effectively.
b) Human resource, accounting, and information system functions are the primary participants in
an organization‟s supply chain.
c) “Supply chain” refers to a process beginning with idea generation, includes product design
and evaluation, and concludes with the implementation phase.
d) Supply chain management has become important because of quality improvement and
cost savings opportunities.
Answer: d
Reference: Differing Functional Perspectives on Quality/A Supply Chain Perspective
Level: Medium
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