CVS Questions with complete solution
2025/2026
Challenge threshold - correct answer ✔<75%
Excellent/chanllenge threshold is based on what metric? - correct answer ✔YTD mycostumer
Excellent Treshold - correct answer ✔>88%
Mid-tier Treshold - correct answer ✔75-87%
Which metric alines with CVS purpose "helping people on their path to a better health" - correct answer
✔Satisfied with time to fill Rx
What are the mycostumer metrics - correct answer ✔1. In-stock
2. Sat. with time to fill Rx
3. Sat with drive thru wait time
4. Courteous/professional
5. Address by name
6. Acknowledge immediately
% and target of in stock - correct answer ✔20% and 95
% and target Satisfied with time to fill Rx - correct answer ✔20% and 85
% and target Satisfied with drive thru wait time - correct answer ✔10% and 77
, % and target Courteous /professional - correct answer ✔20%^^ and 86
% and target Address by name - correct answer ✔10% and 79
% and target Acknowledge immediately - correct answer ✔20%^^ and 95
Wecare metrics - correct answer ✔1. Action by triage time
2. Ready when promised
3. Properly set waiter expectation
4. Action not follow through
5. Prescriber follow-up
6. Prescription phone retrieval
Points and target: Action by triage time - correct answer ✔30 and 95%
points and target: Ready when promised - correct answer ✔30 and 88%
points and target: Properly set waiter expectation - correct answer ✔10 and 90%
points and target: Action not follow thru - correct answer ✔15 and 50%
points and target: Prescriber follow-up - correct answer ✔10 and 45%
points and target: Prescription phone retervial - correct answer ✔5 and 90%
2025/2026
Challenge threshold - correct answer ✔<75%
Excellent/chanllenge threshold is based on what metric? - correct answer ✔YTD mycostumer
Excellent Treshold - correct answer ✔>88%
Mid-tier Treshold - correct answer ✔75-87%
Which metric alines with CVS purpose "helping people on their path to a better health" - correct answer
✔Satisfied with time to fill Rx
What are the mycostumer metrics - correct answer ✔1. In-stock
2. Sat. with time to fill Rx
3. Sat with drive thru wait time
4. Courteous/professional
5. Address by name
6. Acknowledge immediately
% and target of in stock - correct answer ✔20% and 95
% and target Satisfied with time to fill Rx - correct answer ✔20% and 85
% and target Satisfied with drive thru wait time - correct answer ✔10% and 77
, % and target Courteous /professional - correct answer ✔20%^^ and 86
% and target Address by name - correct answer ✔10% and 79
% and target Acknowledge immediately - correct answer ✔20%^^ and 95
Wecare metrics - correct answer ✔1. Action by triage time
2. Ready when promised
3. Properly set waiter expectation
4. Action not follow through
5. Prescriber follow-up
6. Prescription phone retrieval
Points and target: Action by triage time - correct answer ✔30 and 95%
points and target: Ready when promised - correct answer ✔30 and 88%
points and target: Properly set waiter expectation - correct answer ✔10 and 90%
points and target: Action not follow thru - correct answer ✔15 and 50%
points and target: Prescriber follow-up - correct answer ✔10 and 45%
points and target: Prescription phone retervial - correct answer ✔5 and 90%
