HROB Final Exam Study Guide with
Complete Solutions
After setting goals for its employees, Silver Industries Inc. sets up a portal where
employees are required to update their daily activities for assessment purposes. Which
of the following characteristics of a SMART goal is seen in the given example?
a) Specific
b) Measurable
c) Achievable
d) Significant - ANSWER-b) Measurable
Albert feels that his company has not given him sufficient opportunities to utilize his
skills to advance his career. Therefore, he joins a sports club where he can socialize
with people. The given example provides an illustration of the _.
a) expected utility hypothesis
b) self-fulfilling prophecy
c) frustration-regression principle
d) correspondence principle - ANSWER-c) frustration-regression principle
Alex has recently been promoted as an assistant manager. As a result, he has also
received a pay raise. Which of the following compensation systems does Alex's
organization follow?
a) Merit-based pay
b) Job-based pay
c) Variable-ratio pay
d) Fixed-ratio pay - ANSWER-b) Job-based pay
Although your group has a lot of good ideas and there was a lot of enthusiasm and you
thought you were in a great group, several folks in the group just are not contributing.
An expert in group process would call these people
a) Parasites
b) social loafers
c) sustained introverts
d) external locus of control
e) disenfranchised promoters - ANSWER-b) social loafers
Amanda feels that successful completion of a soft skill course would enhance her
prospects of finding a good job. Which of the following aspects of the expectancy theory
is highlighted in this example?
a) Equity
b) Valence
c) Expectancy
d) Instrumentality - ANSWER-d) Instrumentality
,Angela is brought up in a society that adopts a collectivist culture. Which of the following
characteristics is she most likely to have?
a) Emphasis on opportunities for personal gain
b) Emphasis on friends and extended family
c) Emphasis on the present and immediate gratification d) Emphasis on inequality and
respect for authority - ANSWER-b) Emphasis on friends and extended family
Apart from setting goals to improve employee productivity, Blue Chemicals Inc. plans to
introduce social service programs in which employees can participate. Which feature of
a SMART2 goal can be observed in this scenario?
a) Specific
b) Meaningful
c) Measurable
d) Time specific - ANSWER-b) Meaningful
Aqua Inc. provides its employees with a ten days annual leave period during the month
of December along with a Christmas bonus every year. This is an example of a ______
schedule.
a) variable-ratio
b) variable-interval
c) fixed-interval
d) fixed-ratio - ANSWER-c) fixed-interval
Ayon Corporation plans to use solar energy to run all its machines for conservation of
resources for the next generation. Which characteristic of a SMART2 goal is seen in the
company's objective?
a) Specific
b) Timely
c) Measurable
d) Time specific - ANSWER-b) Timely
BaySpeed Corp., whose primary product line is jet skis, is planning to gradually improve
its production process in a bid to make its jet skis more competitively priced. Which of
the following organizational change has BaySpeed Corp. adopted?
a) Incremental change
b) Transformation change
c) Intrinsic change
d) Extrinsic change - ANSWER-a) Incremental change
Because you know how your friend usually makes decisions, you assume he will take
the Utilitarian approach to the dilemma. This means he will base his decision on
a) the greatest good for the greatest number
b) how to assure that the basic rights of individuals are protected
c) how to assure rules are fairly applied and there is a fair distribution of benefits and
costs
, d) how to avoid costs to him personally - ANSWER-b) how to assure that the basic
rights of individuals are protected
Becky, a fresh graduate, is joining a media management firm. She lacks the requisite
technical competence to perform her role but she exhibits high levels of commitment. In
this scenario, which of the following Situational Leadership II leadership styles is most
appropriate to be adopted by Becky's manager?
a) A coaching style
b) A directing style
c) A supporting style
d) A delegating style - ANSWER-b) A directing style
Ben's team is the sales team at a large pharmaceutical company. His team members all
have different ideas on how to rope in a large client, and in the process, they are
undercutting each other's efforts. To manage the potential conflict, Ben informs his team
that the main purpose of their efforts is to rope in the client and not to beat their peers.
In this scenario, Ben has managed conflict by reminding his team about the team's.
a) superordinate goal
b) benchmark
c) subordinate goal
d) free rider - ANSWER-a) superordinate goal
Best Foods Inc. is a multinational company. It believes that the practices followed in its
home country are the most appropriate ones to follow in foreign countries. Which of the
following describes the company's approaches in dealing with multiple cultures?
a) Ethnocentrism
b) Imperialism
c) Egalicentrism
d) Polycentrism - ANSWER-a) Ethnocentrism
Boris is an excellent software developer and is highly respected by his colleagues.
Many employees look to him for help in solving problems. Which of the following
sources of power has earned Boris the respect of his colleagues?
a) Legitimate power
b) Reward power
c) Coercive power
d) Expert power - ANSWER-d) Expert power
Cardeck, an automobile manufacturing firm, is characterized by an organizational
structure that has designated departments and sub departments to handle different
operations. The production unit has employees with similar technical skills and expertise
to deal with product development, while the marketing department exclusively handles
promotional sales activities. This is an example of departmentalization.
a) hybrid
b) functional
c) matrix
Complete Solutions
After setting goals for its employees, Silver Industries Inc. sets up a portal where
employees are required to update their daily activities for assessment purposes. Which
of the following characteristics of a SMART goal is seen in the given example?
a) Specific
b) Measurable
c) Achievable
d) Significant - ANSWER-b) Measurable
Albert feels that his company has not given him sufficient opportunities to utilize his
skills to advance his career. Therefore, he joins a sports club where he can socialize
with people. The given example provides an illustration of the _.
a) expected utility hypothesis
b) self-fulfilling prophecy
c) frustration-regression principle
d) correspondence principle - ANSWER-c) frustration-regression principle
Alex has recently been promoted as an assistant manager. As a result, he has also
received a pay raise. Which of the following compensation systems does Alex's
organization follow?
a) Merit-based pay
b) Job-based pay
c) Variable-ratio pay
d) Fixed-ratio pay - ANSWER-b) Job-based pay
Although your group has a lot of good ideas and there was a lot of enthusiasm and you
thought you were in a great group, several folks in the group just are not contributing.
An expert in group process would call these people
a) Parasites
b) social loafers
c) sustained introverts
d) external locus of control
e) disenfranchised promoters - ANSWER-b) social loafers
Amanda feels that successful completion of a soft skill course would enhance her
prospects of finding a good job. Which of the following aspects of the expectancy theory
is highlighted in this example?
a) Equity
b) Valence
c) Expectancy
d) Instrumentality - ANSWER-d) Instrumentality
,Angela is brought up in a society that adopts a collectivist culture. Which of the following
characteristics is she most likely to have?
a) Emphasis on opportunities for personal gain
b) Emphasis on friends and extended family
c) Emphasis on the present and immediate gratification d) Emphasis on inequality and
respect for authority - ANSWER-b) Emphasis on friends and extended family
Apart from setting goals to improve employee productivity, Blue Chemicals Inc. plans to
introduce social service programs in which employees can participate. Which feature of
a SMART2 goal can be observed in this scenario?
a) Specific
b) Meaningful
c) Measurable
d) Time specific - ANSWER-b) Meaningful
Aqua Inc. provides its employees with a ten days annual leave period during the month
of December along with a Christmas bonus every year. This is an example of a ______
schedule.
a) variable-ratio
b) variable-interval
c) fixed-interval
d) fixed-ratio - ANSWER-c) fixed-interval
Ayon Corporation plans to use solar energy to run all its machines for conservation of
resources for the next generation. Which characteristic of a SMART2 goal is seen in the
company's objective?
a) Specific
b) Timely
c) Measurable
d) Time specific - ANSWER-b) Timely
BaySpeed Corp., whose primary product line is jet skis, is planning to gradually improve
its production process in a bid to make its jet skis more competitively priced. Which of
the following organizational change has BaySpeed Corp. adopted?
a) Incremental change
b) Transformation change
c) Intrinsic change
d) Extrinsic change - ANSWER-a) Incremental change
Because you know how your friend usually makes decisions, you assume he will take
the Utilitarian approach to the dilemma. This means he will base his decision on
a) the greatest good for the greatest number
b) how to assure that the basic rights of individuals are protected
c) how to assure rules are fairly applied and there is a fair distribution of benefits and
costs
, d) how to avoid costs to him personally - ANSWER-b) how to assure that the basic
rights of individuals are protected
Becky, a fresh graduate, is joining a media management firm. She lacks the requisite
technical competence to perform her role but she exhibits high levels of commitment. In
this scenario, which of the following Situational Leadership II leadership styles is most
appropriate to be adopted by Becky's manager?
a) A coaching style
b) A directing style
c) A supporting style
d) A delegating style - ANSWER-b) A directing style
Ben's team is the sales team at a large pharmaceutical company. His team members all
have different ideas on how to rope in a large client, and in the process, they are
undercutting each other's efforts. To manage the potential conflict, Ben informs his team
that the main purpose of their efforts is to rope in the client and not to beat their peers.
In this scenario, Ben has managed conflict by reminding his team about the team's.
a) superordinate goal
b) benchmark
c) subordinate goal
d) free rider - ANSWER-a) superordinate goal
Best Foods Inc. is a multinational company. It believes that the practices followed in its
home country are the most appropriate ones to follow in foreign countries. Which of the
following describes the company's approaches in dealing with multiple cultures?
a) Ethnocentrism
b) Imperialism
c) Egalicentrism
d) Polycentrism - ANSWER-a) Ethnocentrism
Boris is an excellent software developer and is highly respected by his colleagues.
Many employees look to him for help in solving problems. Which of the following
sources of power has earned Boris the respect of his colleagues?
a) Legitimate power
b) Reward power
c) Coercive power
d) Expert power - ANSWER-d) Expert power
Cardeck, an automobile manufacturing firm, is characterized by an organizational
structure that has designated departments and sub departments to handle different
operations. The production unit has employees with similar technical skills and expertise
to deal with product development, while the marketing department exclusively handles
promotional sales activities. This is an example of departmentalization.
a) hybrid
b) functional
c) matrix
