Case Manager II Certification Study Guide || 100% Accurate
Solutions.
The recovery vision becomes the engine of our strengths-based practice. Which of the
following is not a strength-based practice? correct answers Professionals reserve decision-
making power and know what is best for the consumer.
A function of case management includes: correct answers Monitoring and adjusting treatment
plans as needed.
Each person is responsible for their own recovery. That statement means: correct answers
The participant is the director of the helping process and case managers serve as assistants.
Which of the following is not a billable case management service? correct answers Teaching
a client how to write a check.
Case management services for men and women with substance abuse issues should be
approached in the same manner? correct answers False
The strengths model is about providing a new perception. It also includes: correct answers
Providing possible solutions to problems.
A strengths-based case manager develops a partnership with the client. Which of the
following is not a characteristic of the new partnership? correct answers The case manager
directs and specifically identifies the best possible choices for the client.
In the strengths model, what is the primary reason that goals fail for clients? correct answers
The goal that is set holds no value for the client to pursue.
In the strengths model, helping refers to: correct answers Helping another human being
versus treating a patient or client.
Ethics differs from values in that: correct answers Ethics deal with the case manager's
expected standard of conduct and values deal with a belief construct.
Case managers offers the client a single point of contact with the: correct answers Health and
social services systems
In addition to being client-driven, case management: correct answers Involves advocacy and
is community-based.
Case management is pragmatic. It begins where the client is and is culturally sensitive.
correct answers True
Cultural competency is defined as a set of skills, attitudes, and knowledge that allows
persons, organizations, and systems to work effectively with diverse racial, ethnic, and social
groups. correct answers True
, Cultural competence is demonstrated in the working environment by: correct answers
Teaching staff to follow program rules that promote and support attitude, behaviors,
knowledge and skills to work respectfully and effectively with program participants.
What are two key elements of recovery? correct answers Reclaiming a sense of self and life
purpose.
The purpose of self-disclosure is to: correct answers Help establish a constructive relationship
with the client.
Clients should be identified and called by: correct answers Whatever terms the client desires
to be called by.
The best way for case managers to obtain the most accurate information from a client is to:
correct answers Use open-ended questions.
Case managers must always be sensitive to cultural differences and identify recovery
resources that are relevant to the individuals: correct answers Values
A person with co-occurring issues enters your facility. It is important that you: correct
answers Welcome them and let them know they are in the right place.
Comprehensive case management for substance abuse treatment is defined as: correct
answers Planning, coordinating and monitoring that is individualized to meet a particular
client's plan.
Reframing is: correct answers A technique that redefines stressful events and values in a
positive way.
Factors that contribute to oppressive lifestyles for people with psychiatric disabilities include:
correct answers Mentalism, poverty, and fear.
The purpose of assessments is to gather information on the individual and involvements with
environmental resources in the past, present and desires for the future. correct answers True
Which of the following can lead to compassion fatigue? correct answers d. All of the above,
(a. Secondary trauma, b. Primary trauma, c. Vicarious trauma)
Compassion Fatigue: correct answers d. All of the above (a. May lead to burnout., b. Is the
preoccupation with absorbing trauma and emotional stresses of others., c. Has symptoms
similar to burnout.)
Recovery moves away from "disease" and "deficits" towards human potential and well-being.
correct answers True
Recovery is about how a person lives life in the midst to experiencing symptoms, facing
stigma or trauma, and other setbacks. correct answers True
The work and decisions (within the strengths model) are not done to people but are done with
people in: correct answers Partnership
Solutions.
The recovery vision becomes the engine of our strengths-based practice. Which of the
following is not a strength-based practice? correct answers Professionals reserve decision-
making power and know what is best for the consumer.
A function of case management includes: correct answers Monitoring and adjusting treatment
plans as needed.
Each person is responsible for their own recovery. That statement means: correct answers
The participant is the director of the helping process and case managers serve as assistants.
Which of the following is not a billable case management service? correct answers Teaching
a client how to write a check.
Case management services for men and women with substance abuse issues should be
approached in the same manner? correct answers False
The strengths model is about providing a new perception. It also includes: correct answers
Providing possible solutions to problems.
A strengths-based case manager develops a partnership with the client. Which of the
following is not a characteristic of the new partnership? correct answers The case manager
directs and specifically identifies the best possible choices for the client.
In the strengths model, what is the primary reason that goals fail for clients? correct answers
The goal that is set holds no value for the client to pursue.
In the strengths model, helping refers to: correct answers Helping another human being
versus treating a patient or client.
Ethics differs from values in that: correct answers Ethics deal with the case manager's
expected standard of conduct and values deal with a belief construct.
Case managers offers the client a single point of contact with the: correct answers Health and
social services systems
In addition to being client-driven, case management: correct answers Involves advocacy and
is community-based.
Case management is pragmatic. It begins where the client is and is culturally sensitive.
correct answers True
Cultural competency is defined as a set of skills, attitudes, and knowledge that allows
persons, organizations, and systems to work effectively with diverse racial, ethnic, and social
groups. correct answers True
, Cultural competence is demonstrated in the working environment by: correct answers
Teaching staff to follow program rules that promote and support attitude, behaviors,
knowledge and skills to work respectfully and effectively with program participants.
What are two key elements of recovery? correct answers Reclaiming a sense of self and life
purpose.
The purpose of self-disclosure is to: correct answers Help establish a constructive relationship
with the client.
Clients should be identified and called by: correct answers Whatever terms the client desires
to be called by.
The best way for case managers to obtain the most accurate information from a client is to:
correct answers Use open-ended questions.
Case managers must always be sensitive to cultural differences and identify recovery
resources that are relevant to the individuals: correct answers Values
A person with co-occurring issues enters your facility. It is important that you: correct
answers Welcome them and let them know they are in the right place.
Comprehensive case management for substance abuse treatment is defined as: correct
answers Planning, coordinating and monitoring that is individualized to meet a particular
client's plan.
Reframing is: correct answers A technique that redefines stressful events and values in a
positive way.
Factors that contribute to oppressive lifestyles for people with psychiatric disabilities include:
correct answers Mentalism, poverty, and fear.
The purpose of assessments is to gather information on the individual and involvements with
environmental resources in the past, present and desires for the future. correct answers True
Which of the following can lead to compassion fatigue? correct answers d. All of the above,
(a. Secondary trauma, b. Primary trauma, c. Vicarious trauma)
Compassion Fatigue: correct answers d. All of the above (a. May lead to burnout., b. Is the
preoccupation with absorbing trauma and emotional stresses of others., c. Has symptoms
similar to burnout.)
Recovery moves away from "disease" and "deficits" towards human potential and well-being.
correct answers True
Recovery is about how a person lives life in the midst to experiencing symptoms, facing
stigma or trauma, and other setbacks. correct answers True
The work and decisions (within the strengths model) are not done to people but are done with
people in: correct answers Partnership
