PS101: Introduction to Patient
Safety, IHI PS 102-105 Objective
Assessment Exam 1 Questions
with Definitive Correct
Solutions||Updated 2025/2026
Syllabus||A+ Graded|100%
Guaranteed Pass!!!
According to researchers, which of the following is a common reason
why caregivers choose not to communicate when something bad
happens?
A) They feel the harm is not their fault.
(B) They lack empathy for patients and families.
(C) They fear disapproval.
(D) All of the above - ANSWER ✓ they fear disapproval
Why is it important for Janice to apologize to Mrs. Bernardo for the
delay in her pain medication?
(A) It is not necessary to apologize in this case.
(B) An apology is needed to maintain provider-patient trust.
(C) All institutions require an apology.
(D) An apology will prevent the patient relations department from
becoming involved. - ANSWER ✓ An apology is needed to maintain
provider-patient trust.
Which one of Aaron Lazare's four components of an apology is missing
in Janice's apology?
(A) Acknowledgment
,(B) Explanation
(C) Expression of remorse or shame
(D) Reparation - ANSWER ✓ Reparation
When giving an explanation for why an adverse event happened, it can
sometimes be a good idea to:
(A) Give whatever explanation you have at the time, even if some of the
information is speculative.
(B) Explain how the patient could have helped prevent the error.
(C) Say something like, "There is just no excuse for what happened." -
ANSWER ✓ Say something like, "There is just no excuse for what
happened."
Who of the following people might be appropriate to include in an
initial conversation with a patient about a medical error in his or her
care?
(A) A risk manager
(B) The patient's physician
(C) The patient's family
(D) All of the above - ANSWER ✓ (D) All of the above
When an adverse event befalls a patient, who are the "second victims"
according to Dr. Albert Wu?
(A) The patient's family
(B) The caregivers involved in the error
(C) The risk managers who become involved in the error
(D) Other patients who might experience the same error in the future -
ANSWER ✓ The caregivers involved in the error
As the Health Unit Coordinator (HUC), it is your job to enter orders
from providers into the computer system. You check charts every couple
of hours for new orders, unless the providers "flag" the chart by turning
a dial on its side to red — in which case, you check the chart right away.
On a particularly busy day, you see a chart tucked in a corner and realize
,that you have not looked at it in at least six hours. Worse, you check the
order dial and see that it's partly red. On the order sheet are orders for
"STAT" pain medications and antibiotics for a new patient. You quickly
input the orders, your heart pounding. Three hours later, the patient is
transferred to the intensive care unit with worsening sepsis (infection).
When your supervisor informs you about what happened, you go numb
thinking about those six hours and the cost to the patient. What should
ideally happen?
(A) She should speak calmly with you abo - ANSWER ✓ She should
speak calmly with you about what happened and how you're feeling
about it.
Why is it important for the organization to offer you help and support at
this time?
(A) The organization is legally obligated to do so.
(B) Offering support helps prevent depression or decreased job
satisfaction.
(C) Offering support decreases the institution's legal risk following the
error.
(D) Offering support decreases the risk of future errors. - ANSWER ✓
Offering support helps prevent depression or decreased job satisfaction.
Based on what you know about the incident, which of the following
statements seems to be a fundamental attribution error?
(A) "Someone almost died because things were so busy yesterday."
(B) "The HUC almost killed someone yesterday because she doesn't pay
enough attention."
(C) "The electronic health record can't come soon enough — the current
system almost killed someone yesterday."
(D) "I can't believe what an awful situation the HUC ended up in
yesterday; someone almost died." - ANSWER ✓ "The HUC almost
killed someone yesterday because she doesn't pay enough attention."
, Which of the following is a support mechanism that might be available
to caregivers after traumatic events?
(A) Care coordination
(B) The Employee Assistance Program
(C) Ombudsmen
(D) The patient relations department - ANSWER ✓ The Employee
Assistance Program
Why should a RCA be conducted by a team rather than by an
individual? - ANSWER ✓ Understanding what led to an error requires
diverse perspectives.
The heart of the RCA process is: - ANSWER ✓ Identifying what
caused the event.
As the RCA for this case begins, the team struggles with identification
of the root causes of the outcome. They consider the patient's
characteristics as well as the work environment. According to Charles
Vincent, what other areas should they consider? - ANSWER ✓ Team
factors, institutional context, and organizational factors
Which of the following is an example of the type of causal statement
that this team might expect to develop? - ANSWER ✓ The patient was
unattended for 30 minutes because the nurse was busy caring for other
patients, and this contributed to the outcome.
Which of the following types of interventions is likely to be most
effective for improving safety? - ANSWER ✓ Standardizing processes
How many new drugs does the FDA's Center for Drug Evaluation and
Research approve every year?
A. Less than 10
B. 10 to 20
Safety, IHI PS 102-105 Objective
Assessment Exam 1 Questions
with Definitive Correct
Solutions||Updated 2025/2026
Syllabus||A+ Graded|100%
Guaranteed Pass!!!
According to researchers, which of the following is a common reason
why caregivers choose not to communicate when something bad
happens?
A) They feel the harm is not their fault.
(B) They lack empathy for patients and families.
(C) They fear disapproval.
(D) All of the above - ANSWER ✓ they fear disapproval
Why is it important for Janice to apologize to Mrs. Bernardo for the
delay in her pain medication?
(A) It is not necessary to apologize in this case.
(B) An apology is needed to maintain provider-patient trust.
(C) All institutions require an apology.
(D) An apology will prevent the patient relations department from
becoming involved. - ANSWER ✓ An apology is needed to maintain
provider-patient trust.
Which one of Aaron Lazare's four components of an apology is missing
in Janice's apology?
(A) Acknowledgment
,(B) Explanation
(C) Expression of remorse or shame
(D) Reparation - ANSWER ✓ Reparation
When giving an explanation for why an adverse event happened, it can
sometimes be a good idea to:
(A) Give whatever explanation you have at the time, even if some of the
information is speculative.
(B) Explain how the patient could have helped prevent the error.
(C) Say something like, "There is just no excuse for what happened." -
ANSWER ✓ Say something like, "There is just no excuse for what
happened."
Who of the following people might be appropriate to include in an
initial conversation with a patient about a medical error in his or her
care?
(A) A risk manager
(B) The patient's physician
(C) The patient's family
(D) All of the above - ANSWER ✓ (D) All of the above
When an adverse event befalls a patient, who are the "second victims"
according to Dr. Albert Wu?
(A) The patient's family
(B) The caregivers involved in the error
(C) The risk managers who become involved in the error
(D) Other patients who might experience the same error in the future -
ANSWER ✓ The caregivers involved in the error
As the Health Unit Coordinator (HUC), it is your job to enter orders
from providers into the computer system. You check charts every couple
of hours for new orders, unless the providers "flag" the chart by turning
a dial on its side to red — in which case, you check the chart right away.
On a particularly busy day, you see a chart tucked in a corner and realize
,that you have not looked at it in at least six hours. Worse, you check the
order dial and see that it's partly red. On the order sheet are orders for
"STAT" pain medications and antibiotics for a new patient. You quickly
input the orders, your heart pounding. Three hours later, the patient is
transferred to the intensive care unit with worsening sepsis (infection).
When your supervisor informs you about what happened, you go numb
thinking about those six hours and the cost to the patient. What should
ideally happen?
(A) She should speak calmly with you abo - ANSWER ✓ She should
speak calmly with you about what happened and how you're feeling
about it.
Why is it important for the organization to offer you help and support at
this time?
(A) The organization is legally obligated to do so.
(B) Offering support helps prevent depression or decreased job
satisfaction.
(C) Offering support decreases the institution's legal risk following the
error.
(D) Offering support decreases the risk of future errors. - ANSWER ✓
Offering support helps prevent depression or decreased job satisfaction.
Based on what you know about the incident, which of the following
statements seems to be a fundamental attribution error?
(A) "Someone almost died because things were so busy yesterday."
(B) "The HUC almost killed someone yesterday because she doesn't pay
enough attention."
(C) "The electronic health record can't come soon enough — the current
system almost killed someone yesterday."
(D) "I can't believe what an awful situation the HUC ended up in
yesterday; someone almost died." - ANSWER ✓ "The HUC almost
killed someone yesterday because she doesn't pay enough attention."
, Which of the following is a support mechanism that might be available
to caregivers after traumatic events?
(A) Care coordination
(B) The Employee Assistance Program
(C) Ombudsmen
(D) The patient relations department - ANSWER ✓ The Employee
Assistance Program
Why should a RCA be conducted by a team rather than by an
individual? - ANSWER ✓ Understanding what led to an error requires
diverse perspectives.
The heart of the RCA process is: - ANSWER ✓ Identifying what
caused the event.
As the RCA for this case begins, the team struggles with identification
of the root causes of the outcome. They consider the patient's
characteristics as well as the work environment. According to Charles
Vincent, what other areas should they consider? - ANSWER ✓ Team
factors, institutional context, and organizational factors
Which of the following is an example of the type of causal statement
that this team might expect to develop? - ANSWER ✓ The patient was
unattended for 30 minutes because the nurse was busy caring for other
patients, and this contributed to the outcome.
Which of the following types of interventions is likely to be most
effective for improving safety? - ANSWER ✓ Standardizing processes
How many new drugs does the FDA's Center for Drug Evaluation and
Research approve every year?
A. Less than 10
B. 10 to 20
