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Whether a person begins his or her career at the entry level or as a supervisor, his or
her job as a manager is to do the work. (T/F)? - Answer- FALSE
The __________is the decisional role that managers play when they discuss
schedules, projects, goals, outcomes, resources, and employee raises. - Answer-
NEGOTAIATOR ROLE
According to Jeffrey Pfeffer, companies that invest in business ideas will create long-
lasting competitive advantages that are difficult for other companies to duplicate.(T/F)? -
Answer- FALSE/ invest employees
_____ increase in importance as managers rise through the management hierarchy. -
Answer- CONCEPTUAL SKILLS
In the context of Mintzberg's managerial roles, managers in the _____ share
information with people outside their departments or companies. - Answer-
SPOKESPERSON ROLE
A Gantt chart indicates what? - Answer- WHAT TASKS MUST BE COMPLETED AT
WHAT TIME
One of the practical implications of the contingency approach to management is that
management is much harder than it looks. (T/F)? - Answer- TRUE
The contingency approach to management clearly states that all management ideas or
practices are universal. (T/F)? - Answer- FALSE
What is a bureaucratic organization? - Answer- the exercise of control on the basis of
knowledge, expertise, or experience
According to Henri Fayol's fourteen principles of management, order can be
achieved in an organization by _____. - Answer- not overlapping responsibilities.
According to Chester Bernard, people will be indifferent to managerial directives or
orders if they _____. - Answer- (1) are understood, (2) are consistent with the purpose
of the organization, (3) are compatible with the people's personal interests, and (4) can
actually be carried out by those people.
Mary Parker Follett believed that the best way to deal with conflict was _____. - Answer-
not domination, where one side wins and the other loses, or compromise, where each
side gives up some of what it wants, but integration.
, Hodge finishes his work before its scheduled end date so that he can help his
colleagues who are lagging behind. In the context of scientific management, Hodge
is a(n) _____. - Answer- RATE BUSTER
Kevin owns a restaurant. He does not hire or dismiss his employees and has a
dedicated team that handles the hiring of chefs and other workers. Tasks and
responsibilities of every employee are well defined and documented. Based on the
given information, Kevin's restaurant is a _____. - Answer- bureaucratic organization
What exemplifies a political/legal trend in the general organizational environments? -
Answer- general environment
.__________are companies in the same industry that sell similar products or services to
customers. - Answer- COMPETITORS
The __________stops companies from engaging in unfair labor practices - Answer-
National Labor Relations Board
What is environmental uncertainty? - Answer- is how well managers can understand or
predict the external changes and trends affecting their businesses. Starting at the left
side of the exhibit, environmental uncertainty is lowest when environmental change and
environmental complexity are at low levels, and resource scarcity is low (that is,
resources are plentiful).
_________is the degree to which a supplier relies on a purchaser because of the
importance of that purchaser to the supplier and the difficulty of finding other purchasers
for its products. - Answer- buyer dependence
_____ are groups of concerned citizens who band together to try to influence the
business practices of specific industries, businesses, and professions. - Answer-
advocacy groups
_____ is the degree to which a company relies on a provider because of the importance
of the provider's product to the company and the difficulty of finding other sources of
that product. - Answer- supplier dependence
_____ is a tactic that typically involves framing issues as public issues; exposing
questionable, exploitative, or unethical practices; and creating controversy that is likely
to receive extensive news coverage. - Answer- media advocacy
In the context of environmental complexity, a(n)__________is an environment with few
environmental factors. - Answer- simple environment
To motivate employees to perform better, the human resources department of
Martianse, a chain of retail apparel stores, replaced the company's fixed incentive