HM 280 Final Exam Questions and Answers Fully Solved Latest Update 2025-2026
Which of the following are examples of a hotel revenue center?
HR Department, F&B Department
F&B Department, Rooms Department
Maintenance Department, Accounting Department
HR Department, Rooms Department - Answers F&B Department, Rooms Department
The relationship between price paid and the quality of the products & services received is known
as:
Value proposition
Zero defects
Commodity
Mission statement - Answers Value proposition
Which of the following is the formula hoteliers use to calculate occupancy rate?
Rooms sold / rooms revenue
Rooms available / rooms sold
Rooms sold / rooms available
Rooms revenue / rooms sold - Answers Rooms sold / rooms available
Which of the following is the formula hoteliers use to calculate ADR?
Rooms sold x occupancy
Rooms sold / rooms available
Rooms revenue / rooms sold
Rooms sold / rooms revenue - Answers Rooms revenue / rooms sold
Which is true:
Marriott became the biggest hotel company before Hilton opened its first hotel
Kemmons Wilson started the Holiday Inn hotel chain and chose locations based on the new
interstate highway system
,The first airport hotels were opened in the 1920's with the growth of air travel
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel - Answers Kemmons Wilson started the Holiday Inn hotel chain and
chose locations based on the new interstate highway system
The first airport hotels were opened in the 1920's with the growth of air travel
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel
What is true about an investor in a hotel?
The investor must manage the hotel
The investor must be a corporation
The investor must be an individual
The investor seeks a return on their investment - Answers The investor seeks a return on their
investment
Achieving consistently low scores on Quality Assurance (QA) inspections would most likely
result in a hotel:
Being repossessed by a bank
Improving its relationship with its franchisor
Increasing its revenue levels
Being dropped as a brand franchisee - Answers Being dropped as a brand franchisee
An owner invests $5,000,000 in a hotel property. In the first year, that hotel makes an after-tax
profit of $600,000. What is the return on investment (ROI) for the owner?
20%
12%
15%
10% - Answers 12%
A hotel owner who hires a hotel management company may face potential drawbacks that
include:
Little to no input of hiring decisions
,Cost associated with the management company's errors must be assumed by the owner
All of the above
Turnover of talented managers - Answers All of the above
A hotel management company can have an ownership stake in:
None of the hotel it manages
All of the above
Some of the hotel it manages
All of the hotel it manages - Answers All of the above
What is true about the role of the asset manager?
all of the above
They protect the asset
They optimize the value
They represent the owner - Answers They protect the asset
Which management function would include leading and inspiring associates?
Planning
Organizing
Controlling/Evaluating
Directing - Answers Directing
Which of the following would most likely be a part of a hotel GM's community activity efforts?
Serving on a regional marketing committee for the property's brand
Hosting and attending citywide charity events
Providing owners with long-range budget forecasts
Creating a preventive maintenance checklist for guestroom - Answers Hosting and attending
citywide charity events
EOC stands for
Expense order council
, Executive operating committee
Entertainment operations council
Executive owners council - Answers Executive operating committee
Which is the best management style?
Democratic
Laissez Faire
It depends
Participative
Bureaucratic
Autocratic - Answers It depends
The members of the EOC include (circle all that apply):
Director of Sales and Marketing
Assistant F&B Manager
Executive Housekeeper
Director of Finance - Answers Director of Sales and Marketing
Executive Housekeeper
Director of Finance
What would be the most likely action of a general manager interested in employing a
participative management style?
Increasing employee compensation quarterly
Ignoring written hotel rules and regulations if he or she felt it necessary
Adopting bureaucratic leadership methods
Asking for employee input in decision making - Answers Asking for employee input in decision
making
Which management function would include the identification of an organization's long-range
goals?
Organizing
Which of the following are examples of a hotel revenue center?
HR Department, F&B Department
F&B Department, Rooms Department
Maintenance Department, Accounting Department
HR Department, Rooms Department - Answers F&B Department, Rooms Department
The relationship between price paid and the quality of the products & services received is known
as:
Value proposition
Zero defects
Commodity
Mission statement - Answers Value proposition
Which of the following is the formula hoteliers use to calculate occupancy rate?
Rooms sold / rooms revenue
Rooms available / rooms sold
Rooms sold / rooms available
Rooms revenue / rooms sold - Answers Rooms sold / rooms available
Which of the following is the formula hoteliers use to calculate ADR?
Rooms sold x occupancy
Rooms sold / rooms available
Rooms revenue / rooms sold
Rooms sold / rooms revenue - Answers Rooms revenue / rooms sold
Which is true:
Marriott became the biggest hotel company before Hilton opened its first hotel
Kemmons Wilson started the Holiday Inn hotel chain and chose locations based on the new
interstate highway system
,The first airport hotels were opened in the 1920's with the growth of air travel
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel - Answers Kemmons Wilson started the Holiday Inn hotel chain and
chose locations based on the new interstate highway system
The first airport hotels were opened in the 1920's with the growth of air travel
Hilton bought Statler hotels and became the largest hotel company before Marriott or Hyatt
opened their first hotel
What is true about an investor in a hotel?
The investor must manage the hotel
The investor must be a corporation
The investor must be an individual
The investor seeks a return on their investment - Answers The investor seeks a return on their
investment
Achieving consistently low scores on Quality Assurance (QA) inspections would most likely
result in a hotel:
Being repossessed by a bank
Improving its relationship with its franchisor
Increasing its revenue levels
Being dropped as a brand franchisee - Answers Being dropped as a brand franchisee
An owner invests $5,000,000 in a hotel property. In the first year, that hotel makes an after-tax
profit of $600,000. What is the return on investment (ROI) for the owner?
20%
12%
15%
10% - Answers 12%
A hotel owner who hires a hotel management company may face potential drawbacks that
include:
Little to no input of hiring decisions
,Cost associated with the management company's errors must be assumed by the owner
All of the above
Turnover of talented managers - Answers All of the above
A hotel management company can have an ownership stake in:
None of the hotel it manages
All of the above
Some of the hotel it manages
All of the hotel it manages - Answers All of the above
What is true about the role of the asset manager?
all of the above
They protect the asset
They optimize the value
They represent the owner - Answers They protect the asset
Which management function would include leading and inspiring associates?
Planning
Organizing
Controlling/Evaluating
Directing - Answers Directing
Which of the following would most likely be a part of a hotel GM's community activity efforts?
Serving on a regional marketing committee for the property's brand
Hosting and attending citywide charity events
Providing owners with long-range budget forecasts
Creating a preventive maintenance checklist for guestroom - Answers Hosting and attending
citywide charity events
EOC stands for
Expense order council
, Executive operating committee
Entertainment operations council
Executive owners council - Answers Executive operating committee
Which is the best management style?
Democratic
Laissez Faire
It depends
Participative
Bureaucratic
Autocratic - Answers It depends
The members of the EOC include (circle all that apply):
Director of Sales and Marketing
Assistant F&B Manager
Executive Housekeeper
Director of Finance - Answers Director of Sales and Marketing
Executive Housekeeper
Director of Finance
What would be the most likely action of a general manager interested in employing a
participative management style?
Increasing employee compensation quarterly
Ignoring written hotel rules and regulations if he or she felt it necessary
Adopting bureaucratic leadership methods
Asking for employee input in decision making - Answers Asking for employee input in decision
making
Which management function would include the identification of an organization's long-range
goals?
Organizing
