CPI Prevention First Quiz Exam
Questions and All Correct Answers.
When Kate called the receptionist incompetent and said that she wasn't a parent and wouldn't
understand, what behavior level did Kate demonstrate? - Answer Defensive
How did the receptionist demonstrate supportive behavior in response to Kate's anxiety? -
Answer Told her, "I hear that you are concerned."
The tone, volume, and cadence in the words you use relate to what type of communication? -
Answer Paraverbal communication
Managing the physical surroundings is important when de-escalating a person in crisis. - Answer
True
Not taking the behaviors of the person in crisis personally is a characteristic
of________________________. - Answer rational detachment
In the video segment with Carl, what was one of the precipitating factors that caused him to
create a scene in the hospital waiting room? - Answer He had been homeless for almost a
year.
At the tension reduction stage, re-establish communication. - Answer True
At the intimidation stage, take threats seriously and seek assistance. - Answer True
You do not need to offer help to a colleague who has been involved in a crisis. - Answer False
Debriefing sessions allow those involved in the crisis to reflect, share experiences, and gain
closure. - Answer True
When Kate and John were pacing, balling their fists, and appearing agitated, they were
demonstrating what level of behavior? - Answer Anxiety
Questions and All Correct Answers.
When Kate called the receptionist incompetent and said that she wasn't a parent and wouldn't
understand, what behavior level did Kate demonstrate? - Answer Defensive
How did the receptionist demonstrate supportive behavior in response to Kate's anxiety? -
Answer Told her, "I hear that you are concerned."
The tone, volume, and cadence in the words you use relate to what type of communication? -
Answer Paraverbal communication
Managing the physical surroundings is important when de-escalating a person in crisis. - Answer
True
Not taking the behaviors of the person in crisis personally is a characteristic
of________________________. - Answer rational detachment
In the video segment with Carl, what was one of the precipitating factors that caused him to
create a scene in the hospital waiting room? - Answer He had been homeless for almost a
year.
At the tension reduction stage, re-establish communication. - Answer True
At the intimidation stage, take threats seriously and seek assistance. - Answer True
You do not need to offer help to a colleague who has been involved in a crisis. - Answer False
Debriefing sessions allow those involved in the crisis to reflect, share experiences, and gain
closure. - Answer True
When Kate and John were pacing, balling their fists, and appearing agitated, they were
demonstrating what level of behavior? - Answer Anxiety
