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reliable solution with clear explanation
1.1 Operational failures caused by staff are driven by error, fraud
and data theft.
✅ True
Explanation
Operational failures involving staff can arise due to human error, such
as mistakes in data entry or process handling; fraud, where staff
intentionally manipulate or steal resources; and data theft, which
involves unauthorized access and misuse of data. These are all
recognized components of internal operational risk stemming from
employee actions.
1.2 Technology and systems are examples of external drivers of
operational risk management.
❌ False
Explanation
Technology and systems are typically considered internal drivers of
operational risk, as they are under the organization’s control. External