Which management function would include comparing actual results to planned results?
Directing
Planning
Organizing
Controlling/Evaluating correct answers Controlling/Evaluating
Last night, a hotel sold 1170 of their 1200 hotel rooms and generated total revenue from room
sales of $292,500. The ADR for the hotel is
$375
$400
$250
$325 correct answers $250
The members of the EOC include:
Executive Housekeeper
Director of Sales and Marketing
Director of Finance
Chief Engineer
All of the above correct answers All of the above
Which management function would include actions designed to bring together and arrange
resources?
Planning
Organizing
Controlling/Evaluating
Directing correct answers Organizing
, EOC stands for
Executive operating committee
Executive owners council
Expense order council
Entertainment operations council correct answers Executive operating committee
What would be the most likely action of a general manager interested in employing a
participative management style?
Adopting bureaucratic leadership methods
Asking for employee input in decision making
Increasing employee compensation quarterly
Ignoring written hotel rules and regulations if he or she felt it necessary correct answers Asking
for employee input in decision making.
What management function would include leading and inspiring associates?
Organizing
Controlling/Evaluating
Directing
Planning correct answers Directing
Which is not a role and responsibility of the GM?
Property management and oversight
Standards modeling
Brand affiliation management
EOC facilitation
all are responsibilities of the GM
Community relations