Arby's Training (SMTP Final Exam Review) – Questions with Correct Verified Answers – A+ Graded – Guaranteed Pass

Arby's Training (SMTP Final Exam Review) –
Questions with Correct Verified Answers – A+
Graded – Guaranteed Pass
What does BLAST stand for? - ANSWER Believe

Listen

Apologize

Solve

Thank



BLAST = - ANSWER Believe

Listen

Apologize

Solve

Thank



Arby's values: - ANSWER - dream big

- make a difference

- play fair

- have fun

- work hard

- get it done



What are the four basics of friendly service? - ANSWER Smile

Say Thank You

Greet

, Make Eye Contact



Team Member Principles - ANSWER 1. we're friendly

2. we're proud

3. we put customers first

4. we find a way to make it right



What is the five step training method? - ANSWER Tell

Show

Let Do

Observe

Prasie Progress



Management Principles - ANSWER 1. we're fully staffed

2. we train, trust, & empower

3. we set examples

4. we treat our team members right



What is the service time for front counter?

What is the service time for drive thru? - ANSWER FC - 90 sec.

DT - 50/60/75 sec.



Employees with what symptoms should not come to work: - ANSWER Vomiting or diarrhea, sore
throat, jaundice



Employees are required to wash their hands when? - ANSWER A minimum of every hour.