HM 280 Exam 2 Questions with Correct Answers Graded A+
Common Laws affecting hotel accounting and finance - Answers 1. GAPP
2. USALI
3. Sarbanes-Oxley
Hotel rev manager is responsible for ___________ room revenues through effective guest room pricing
and inventory - Answers optimizing
Accounting Department functions - Answers prepare budgets, audits, inventories, revenue, forecasts,
financial statements
Average Daily Rate (ADR) - Answers Revenue/rooms sold
occupancy rate - Answers total rooms sold/total rooms available
RevPAR (revenue per available room) - Answers revenue/available room
Internal controls - Answers accounts payable and receivable
invoice processing
cash handling
Rate positioning is determined by - Answers The market
Director of Finance (DOF) - Answers oversees hotel accounting and finance
Group rates are - Answers dependent on seasonal demand and based upon total value of groups
contribution
Name used to describe group of competing hotels to which an individual hotels performance is
compared - Answers 1. STAR set
2. Comp set
in a STAR set a RevPar of 95 indicates - Answers lower than competitors
Hotel Marketing plan includes - Answers SWOT
optimal group-transient mix
action steps
competitive hotel rankings
Marketing is - Answers used to increase potential guest awareness
, CVB - Answers Convention and Visitors Bureau
Name for original # of rooms requested by a group and the actual lower # of rooms picked up - Answers
attrition
transient travelers - Answers individual hotel guests who are not part of a group or tour booking
-corporate, leisure, government, long term stay travelers, family, etc.
CRS - Answers Central Reservation System
Room Types - Answers a lodging term used to identify specific guest room configurations
The front desk is - Answers near main entrance
responsible for guest services
contact point for requests and complaints
check in and out
OTAs - Answers Online Travel Agencies
hotels.com
tripadvisor.com
priceline.com
travelocity.com
PMS records - Answers room and amenity preferences
Why do hotel managers overbook? - Answers offset the impact of cancellations
reduce effect of no shows
to achieve a perfect sellout
brand.com - Answers Marriott.com, Starwood.com, hotels own website
room rates can be effected by - Answers seasonality, special events, supply of guest rooms in market,
demand for guest rooms
Housekeepers clean - Answers all public areas, laundry areas, break rooms, quest areas
Executive Housekeeper - Answers The individual responsible for the management and operation of a
hotel's housekeeping department.
Common Laws affecting hotel accounting and finance - Answers 1. GAPP
2. USALI
3. Sarbanes-Oxley
Hotel rev manager is responsible for ___________ room revenues through effective guest room pricing
and inventory - Answers optimizing
Accounting Department functions - Answers prepare budgets, audits, inventories, revenue, forecasts,
financial statements
Average Daily Rate (ADR) - Answers Revenue/rooms sold
occupancy rate - Answers total rooms sold/total rooms available
RevPAR (revenue per available room) - Answers revenue/available room
Internal controls - Answers accounts payable and receivable
invoice processing
cash handling
Rate positioning is determined by - Answers The market
Director of Finance (DOF) - Answers oversees hotel accounting and finance
Group rates are - Answers dependent on seasonal demand and based upon total value of groups
contribution
Name used to describe group of competing hotels to which an individual hotels performance is
compared - Answers 1. STAR set
2. Comp set
in a STAR set a RevPar of 95 indicates - Answers lower than competitors
Hotel Marketing plan includes - Answers SWOT
optimal group-transient mix
action steps
competitive hotel rankings
Marketing is - Answers used to increase potential guest awareness
, CVB - Answers Convention and Visitors Bureau
Name for original # of rooms requested by a group and the actual lower # of rooms picked up - Answers
attrition
transient travelers - Answers individual hotel guests who are not part of a group or tour booking
-corporate, leisure, government, long term stay travelers, family, etc.
CRS - Answers Central Reservation System
Room Types - Answers a lodging term used to identify specific guest room configurations
The front desk is - Answers near main entrance
responsible for guest services
contact point for requests and complaints
check in and out
OTAs - Answers Online Travel Agencies
hotels.com
tripadvisor.com
priceline.com
travelocity.com
PMS records - Answers room and amenity preferences
Why do hotel managers overbook? - Answers offset the impact of cancellations
reduce effect of no shows
to achieve a perfect sellout
brand.com - Answers Marriott.com, Starwood.com, hotels own website
room rates can be effected by - Answers seasonality, special events, supply of guest rooms in market,
demand for guest rooms
Housekeepers clean - Answers all public areas, laundry areas, break rooms, quest areas
Executive Housekeeper - Answers The individual responsible for the management and operation of a
hotel's housekeeping department.
