UNITED STATES POSTAL SERVICE
QUESTIONS AND ANSWERS
PS Form 1412 - ANSWER-Unit ID section, receipts, stamp accountability,
disbursement, and signature section
special handling - ANSWER-signature services may be combined by this
Which Extra Service can be added to Express mail? - ANSWER-Collect on Delivery
Express Mail - ANSWER-type of mail that will be guaranteed by 12pm/noon the next
day
Form 3849 / Orange Form - ANSWER-an important form
Black Book PO-603 - ANSWER-contains how to's and tips
ELM - ANSWER-Employee and Labor Relations Manual
Why would you forward articles to the mail recovery center? - ANSWER-The claim
was paid; no appeal was filed; the customers fails to recover the articles
cookie - ANSWER-a package with proper postal and packaging can be mailed by a
customer even if it contains this
How can you ship the mail? - ANSWER-domestic shipping services
domestic mail service included: - ANSWER-first class mail, periodicals, standard
mail, package service, and extra services
domestic shipping services include: - ANSWER-prioty mail express, priority mail,
parcel select standard post, and parcel return service
S.O.L.E.R - ANSWER-squarely face the person, open your posture, lean towards the
sender, maintain eye contact, and relax while attending
the essence of our band - ANSWER-relentless, simple, secure, personal
image factors - ANSWER-personal, professional, and postal
handling challenging customers - ANSWER-remain calm, show respect, show
empathy, listen between the lines
Domestic Mail Manual - ANSWER-requirements & regulatory information for mailing
within US are contained here
QUESTIONS AND ANSWERS
PS Form 1412 - ANSWER-Unit ID section, receipts, stamp accountability,
disbursement, and signature section
special handling - ANSWER-signature services may be combined by this
Which Extra Service can be added to Express mail? - ANSWER-Collect on Delivery
Express Mail - ANSWER-type of mail that will be guaranteed by 12pm/noon the next
day
Form 3849 / Orange Form - ANSWER-an important form
Black Book PO-603 - ANSWER-contains how to's and tips
ELM - ANSWER-Employee and Labor Relations Manual
Why would you forward articles to the mail recovery center? - ANSWER-The claim
was paid; no appeal was filed; the customers fails to recover the articles
cookie - ANSWER-a package with proper postal and packaging can be mailed by a
customer even if it contains this
How can you ship the mail? - ANSWER-domestic shipping services
domestic mail service included: - ANSWER-first class mail, periodicals, standard
mail, package service, and extra services
domestic shipping services include: - ANSWER-prioty mail express, priority mail,
parcel select standard post, and parcel return service
S.O.L.E.R - ANSWER-squarely face the person, open your posture, lean towards the
sender, maintain eye contact, and relax while attending
the essence of our band - ANSWER-relentless, simple, secure, personal
image factors - ANSWER-personal, professional, and postal
handling challenging customers - ANSWER-remain calm, show respect, show
empathy, listen between the lines
Domestic Mail Manual - ANSWER-requirements & regulatory information for mailing
within US are contained here
