BSW3701
Assignment 1 2025
Unique #:
Due Date: 9 May 2025
Detailed solutions, explanations, workings
and references.
+27 81 278 3372
, QUESTION 1
How will you use empathy to build respect and trust in a helping
relationship with Faith?
To build respect and trust with Faith, I will use empathy by putting myself in her
shoes and trying to understand her feelings without judgment. I will listen carefully
to her story, acknowledge her emotions, and show that I truly care. For example, I
might say, “It sounds like you’ve been through a lot recently, and I can see how
hard it’s been.” By being present, calm, and supportive, I will create a safe space
where Faith feels heard and respected. This approach helps her feel valued and
builds trust in our helping relationship.
QUESTION 2
Which (any five) different types of listening can you implement to ensure
that you actively pay attention to Faith’s situation during the helping
process? Provide practical examples of how each type of listening will be
used.
1. Active Listening: I will give Faith my full attention by nodding, making eye
contact, and summarizing her words. For example, I may say, “So, you’re
saying that losing your job made everything feel worse.”
2. Reflective Listening: I will reflect her feelings to show I understand. If she
says, “I feel so alone,” I might respond, “You feel isolated and unsupported
right now.”
3. Empathic Listening: I will listen with compassion and without judging her
decisions. For instance, if she shares guilt about the divorce, I’ll respond,
“You’re carrying a heavy emotional burden.”
4. Selective Listening: I’ll listen for key themes, like financial stress or
parenting challenges. If she mentions, “I don’t know how to pay the rent,”
I’ll focus on that as an urgent concern.
5. Attentive Listening: I will notice non-verbal cues such as silence, tears, or
body language. If she goes quiet after talking about her ex-husband, I’ll
gently ask, “I noticed you paused there—would you like to talk more about
that?”
These listening types help me understand her deeper needs and make her feel
supported.
Varsity Cube 2025 +27 81 278 3372
Assignment 1 2025
Unique #:
Due Date: 9 May 2025
Detailed solutions, explanations, workings
and references.
+27 81 278 3372
, QUESTION 1
How will you use empathy to build respect and trust in a helping
relationship with Faith?
To build respect and trust with Faith, I will use empathy by putting myself in her
shoes and trying to understand her feelings without judgment. I will listen carefully
to her story, acknowledge her emotions, and show that I truly care. For example, I
might say, “It sounds like you’ve been through a lot recently, and I can see how
hard it’s been.” By being present, calm, and supportive, I will create a safe space
where Faith feels heard and respected. This approach helps her feel valued and
builds trust in our helping relationship.
QUESTION 2
Which (any five) different types of listening can you implement to ensure
that you actively pay attention to Faith’s situation during the helping
process? Provide practical examples of how each type of listening will be
used.
1. Active Listening: I will give Faith my full attention by nodding, making eye
contact, and summarizing her words. For example, I may say, “So, you’re
saying that losing your job made everything feel worse.”
2. Reflective Listening: I will reflect her feelings to show I understand. If she
says, “I feel so alone,” I might respond, “You feel isolated and unsupported
right now.”
3. Empathic Listening: I will listen with compassion and without judging her
decisions. For instance, if she shares guilt about the divorce, I’ll respond,
“You’re carrying a heavy emotional burden.”
4. Selective Listening: I’ll listen for key themes, like financial stress or
parenting challenges. If she mentions, “I don’t know how to pay the rent,”
I’ll focus on that as an urgent concern.
5. Attentive Listening: I will notice non-verbal cues such as silence, tears, or
body language. If she goes quiet after talking about her ex-husband, I’ll
gently ask, “I noticed you paused there—would you like to talk more about
that?”
These listening types help me understand her deeper needs and make her feel
supported.
Varsity Cube 2025 +27 81 278 3372
