ASQ QUALITY GLOSSARY EXAM
GRADED A+
Academic cQuality cImprovement cProject c(AQIP) c- ccorrect canswers c-A cforum cfor
chigher ceducation cinstitutions cto creview cone canother's caction cprojects.
Acceptance cquality climit c(AQL) c- ccorrect canswers c-In ca ccontinuing cseries cof clots,
ca cquality clevel cthat, cfor cthe cpurpose cof csampling cinspection, cis cthe climit cof ca
csatisfactory cprocess caverage.
Acceptance cnumber c- ccorrect canswers c-The cmaximum cnumber cof cdefects cor
cdefectives callowable cin ca csampling clot cfor cthe clot cto cbe cacceptable
,Acceptance csampling c- ccorrect canswers c-Inspection cof ca csample cfrom ca clot cto
cdecide cwhether cto caccept cthat clot. cThere care ctwo ctypes: cattributes csampling cand
cvariables csampling. cIn cattributes csampling, cthe cpresence cor cabsence cof ca
ccharacteristic cis cnoted cin ceach cof cthe cunits cinspected. cIn cvariables csampling, cthe
cnumerical cmagnitude cof ca ccharacteristic cis cmeasured cand crecorded cfor ceach
cinspected cunit; cthis cinvolves creference cto ca ccontinuous cscale cof csome ckind.
Acceptance csampling cplan c- ccorrect canswers c-A cspecific cplan cthat cindicates cthe
csampling csizes cand cassociated cacceptance cor cnonacceptance ccriteria cto cbe
cused. cIn cattributes csampling, cfor cexample, cthere care csingle, cdouble, cmultiple,
csequential, cchain cand cskip-lot csampling cplans. cIn cvariables csampling, cthere care
csingle, cdouble cand csequential csampling cplans. cFor cdetailed cdescriptions cof cthese
cplans, csee cthe cstandard cANSI/ISO/ASQ cA3534-2-1993: cStatistics—Vocabulary
cand cSymbols—Statistical cQuality cControl.
Accreditation c- ccorrect canswers c-Certification cby ca crecognized cbody cof cthe
cfacilities, ccapability, cobjectivity, ccompetence cand cintegrity cof can cagency, cservice
cor coperational cgroup cor cindividual cto cprovide cthe cspecific cservice cor coperation
cneeded. cThe cterm chas cmultiple cmeanings cdepending con cthe csector. cLaboratory
caccreditation cassesses cthe ccapability cof ca claboratory cto cconduct ctesting,
cgenerally cusing cstandard ctest cmethods. cAccreditation cfor chealthcare corganizations
cinvolves can cauthoritative cbody csurveying cand cverifying ccompliance cwith
crecognized ccriteria, csimilar cto ccertification cin cother csectors.
Accreditation cbody c- ccorrect canswers c-An corganization cwith cauthority cto caccredit
cother corganizations cto cperform cservices csuch cas cquality csystem ccertification.
Accuracy c- ccorrect canswers c-The ccharacteristic cof ca cmeasure.
ACLASS cAccreditation cServices c- ccorrect canswers c-An cANSI-ASQ cNational
cAccreditation cBoard ccompany cthat cprovides caccreditation cservices cfor: ctesting cand
ccalibration claboratories cin caccordance cwith cISO/IEC c17025; creference cmaterial
cproducers cin caccordance cwith cISO cGuide c34; cand cinspection cbodies cin
caccordance cwith cISO/IEC c17020.
Activity cbased ccosting c- ccorrect canswers c-An caccounting csystem cthat cassigns
ccosts cto ca cproduct cbased con cthe camount cof cresources cused cto cdesign, corder cor
cmake cit.
Activity cnetwork cdiagram c- ccorrect canswers c-An carrow cdiagram cused cin cplanning.
Advanced cProduct cQuality cPlanning c(APQP) c- ccorrect canswers c-High clevel
cautomotive cprocess cfor cproduct crealization, cfrom cdesign cthrough cproduction cpart
capproval.
, Adverse cevent c- ccorrect canswers c-Healthcare cterm cfor cany cevent cthat cis cnot
cconsistent cwith cthe cdesired, cnormal cor cusual coperation cof cthe corganization; calso
cknown cas ca csentinel cevent.
Affinity cdiagram c- ccorrect canswers c-A cmanagement ctool cfor corganizing cinformation
c(usually cgathered cduring ca cbrainstorming cactivity).
Alignment c- ccorrect canswers c-Actions cto censure cthat ca cprocess cor cactivity
csupports cthe corganization's cstrategy, cgoals cand cobjectives.
American cAssociation cfor cLaboratory cAccreditation c(A2LA) c- ccorrect canswers c-An
corganization cthat cformally crecognizes canother corganization's ccompetency cto
cperform cspecific ctests, ctypes cof ctests cor ccalibrations.
American cCustomer cSatisfaction cIndex c(ACSI) c- ccorrect canswers c-Released cfor
cthe cfirst ctime cin cOctober c1994, can ceconomic cindicator cand ccross cindustry
cmeasure cof cthe csatisfaction cof cU.S. chousehold ccustomers cwith cthe cquality cof cthe
cgoods cand cservices cavailable cto cthem. cThis cincludes cgoods cand cservices
cproduced cin cthe cUnited cStates cand cimports cfrom cforeign cfirms cthat chave
csubstantial cmarket cshares cor cdollar csales. cASQ cis ca cfounding csponsor cof cthe
cACSI, calong cwith cthe cUniversity cof cMichigan cBusiness cSchool cand cthe cCFI
cGroup.
American cNational cStandards cInstitute c(ANSI) c- ccorrect canswers c-A cprivate,
cnonprofit corganization cthat cadministers cand ccoordinates cthe cU.S. cvoluntary
cstandardization cand cconformity cassessment csystem. cIt cis cthe cU.S. cmember cbody
cin cthe cInternational cOrganization cfor cStandardization, cknown cas cISO.
American cNational cStandards cInstitute-American cSociety cfor cQuality c(ANSI-ASQ) c-
ccorrect canswers c-Organization cthat caccredits ccertification cbodies cfor cISO c9001
cquality cmanagement csystems, cISO c14001 cenvironmental cmanagement csystems
cand cother cindustry cspecific crequirements.
American cSociety cfor cNondestructive cTesting c(ASNT) c- ccorrect canswers c-A
ctechnical csociety cfor cnondestructive ctesting c(NDT) cprofessionals.
American cSociety cfor cQuality c(ASQ) c- ccorrect canswers c-A cprofessional, cnot-
forprofit cassociation cthat cdevelops, cpromotes cand capplies cquality crelated
cinformation cand ctechnology cfor cthe cprivate csector, cgovernment cand cacademia.
cASQ cserves cmore cthan c108,000 cindividuals cand c1,100 ccorporate cmembers cin
cthe cUnited cStates cand c108 cother ccountries.
American cSociety cfor cQuality cControl c(ASQC) c- ccorrect canswers c-Name cof cASQ
cfrom c1946 cthrough cthe cmiddle cof c1997, cwhen cthe cname cwas cchanged cto cASQ.
GRADED A+
Academic cQuality cImprovement cProject c(AQIP) c- ccorrect canswers c-A cforum cfor
chigher ceducation cinstitutions cto creview cone canother's caction cprojects.
Acceptance cquality climit c(AQL) c- ccorrect canswers c-In ca ccontinuing cseries cof clots,
ca cquality clevel cthat, cfor cthe cpurpose cof csampling cinspection, cis cthe climit cof ca
csatisfactory cprocess caverage.
Acceptance cnumber c- ccorrect canswers c-The cmaximum cnumber cof cdefects cor
cdefectives callowable cin ca csampling clot cfor cthe clot cto cbe cacceptable
,Acceptance csampling c- ccorrect canswers c-Inspection cof ca csample cfrom ca clot cto
cdecide cwhether cto caccept cthat clot. cThere care ctwo ctypes: cattributes csampling cand
cvariables csampling. cIn cattributes csampling, cthe cpresence cor cabsence cof ca
ccharacteristic cis cnoted cin ceach cof cthe cunits cinspected. cIn cvariables csampling, cthe
cnumerical cmagnitude cof ca ccharacteristic cis cmeasured cand crecorded cfor ceach
cinspected cunit; cthis cinvolves creference cto ca ccontinuous cscale cof csome ckind.
Acceptance csampling cplan c- ccorrect canswers c-A cspecific cplan cthat cindicates cthe
csampling csizes cand cassociated cacceptance cor cnonacceptance ccriteria cto cbe
cused. cIn cattributes csampling, cfor cexample, cthere care csingle, cdouble, cmultiple,
csequential, cchain cand cskip-lot csampling cplans. cIn cvariables csampling, cthere care
csingle, cdouble cand csequential csampling cplans. cFor cdetailed cdescriptions cof cthese
cplans, csee cthe cstandard cANSI/ISO/ASQ cA3534-2-1993: cStatistics—Vocabulary
cand cSymbols—Statistical cQuality cControl.
Accreditation c- ccorrect canswers c-Certification cby ca crecognized cbody cof cthe
cfacilities, ccapability, cobjectivity, ccompetence cand cintegrity cof can cagency, cservice
cor coperational cgroup cor cindividual cto cprovide cthe cspecific cservice cor coperation
cneeded. cThe cterm chas cmultiple cmeanings cdepending con cthe csector. cLaboratory
caccreditation cassesses cthe ccapability cof ca claboratory cto cconduct ctesting,
cgenerally cusing cstandard ctest cmethods. cAccreditation cfor chealthcare corganizations
cinvolves can cauthoritative cbody csurveying cand cverifying ccompliance cwith
crecognized ccriteria, csimilar cto ccertification cin cother csectors.
Accreditation cbody c- ccorrect canswers c-An corganization cwith cauthority cto caccredit
cother corganizations cto cperform cservices csuch cas cquality csystem ccertification.
Accuracy c- ccorrect canswers c-The ccharacteristic cof ca cmeasure.
ACLASS cAccreditation cServices c- ccorrect canswers c-An cANSI-ASQ cNational
cAccreditation cBoard ccompany cthat cprovides caccreditation cservices cfor: ctesting cand
ccalibration claboratories cin caccordance cwith cISO/IEC c17025; creference cmaterial
cproducers cin caccordance cwith cISO cGuide c34; cand cinspection cbodies cin
caccordance cwith cISO/IEC c17020.
Activity cbased ccosting c- ccorrect canswers c-An caccounting csystem cthat cassigns
ccosts cto ca cproduct cbased con cthe camount cof cresources cused cto cdesign, corder cor
cmake cit.
Activity cnetwork cdiagram c- ccorrect canswers c-An carrow cdiagram cused cin cplanning.
Advanced cProduct cQuality cPlanning c(APQP) c- ccorrect canswers c-High clevel
cautomotive cprocess cfor cproduct crealization, cfrom cdesign cthrough cproduction cpart
capproval.
, Adverse cevent c- ccorrect canswers c-Healthcare cterm cfor cany cevent cthat cis cnot
cconsistent cwith cthe cdesired, cnormal cor cusual coperation cof cthe corganization; calso
cknown cas ca csentinel cevent.
Affinity cdiagram c- ccorrect canswers c-A cmanagement ctool cfor corganizing cinformation
c(usually cgathered cduring ca cbrainstorming cactivity).
Alignment c- ccorrect canswers c-Actions cto censure cthat ca cprocess cor cactivity
csupports cthe corganization's cstrategy, cgoals cand cobjectives.
American cAssociation cfor cLaboratory cAccreditation c(A2LA) c- ccorrect canswers c-An
corganization cthat cformally crecognizes canother corganization's ccompetency cto
cperform cspecific ctests, ctypes cof ctests cor ccalibrations.
American cCustomer cSatisfaction cIndex c(ACSI) c- ccorrect canswers c-Released cfor
cthe cfirst ctime cin cOctober c1994, can ceconomic cindicator cand ccross cindustry
cmeasure cof cthe csatisfaction cof cU.S. chousehold ccustomers cwith cthe cquality cof cthe
cgoods cand cservices cavailable cto cthem. cThis cincludes cgoods cand cservices
cproduced cin cthe cUnited cStates cand cimports cfrom cforeign cfirms cthat chave
csubstantial cmarket cshares cor cdollar csales. cASQ cis ca cfounding csponsor cof cthe
cACSI, calong cwith cthe cUniversity cof cMichigan cBusiness cSchool cand cthe cCFI
cGroup.
American cNational cStandards cInstitute c(ANSI) c- ccorrect canswers c-A cprivate,
cnonprofit corganization cthat cadministers cand ccoordinates cthe cU.S. cvoluntary
cstandardization cand cconformity cassessment csystem. cIt cis cthe cU.S. cmember cbody
cin cthe cInternational cOrganization cfor cStandardization, cknown cas cISO.
American cNational cStandards cInstitute-American cSociety cfor cQuality c(ANSI-ASQ) c-
ccorrect canswers c-Organization cthat caccredits ccertification cbodies cfor cISO c9001
cquality cmanagement csystems, cISO c14001 cenvironmental cmanagement csystems
cand cother cindustry cspecific crequirements.
American cSociety cfor cNondestructive cTesting c(ASNT) c- ccorrect canswers c-A
ctechnical csociety cfor cnondestructive ctesting c(NDT) cprofessionals.
American cSociety cfor cQuality c(ASQ) c- ccorrect canswers c-A cprofessional, cnot-
forprofit cassociation cthat cdevelops, cpromotes cand capplies cquality crelated
cinformation cand ctechnology cfor cthe cprivate csector, cgovernment cand cacademia.
cASQ cserves cmore cthan c108,000 cindividuals cand c1,100 ccorporate cmembers cin
cthe cUnited cStates cand c108 cother ccountries.
American cSociety cfor cQuality cControl c(ASQC) c- ccorrect canswers c-Name cof cASQ
cfrom c1946 cthrough cthe cmiddle cof c1997, cwhen cthe cname cwas cchanged cto cASQ.
