1
NAVTA
Final Exam Review
R
______ supervision is defined as a situation in which a licensed veterinarian is not on
the premises but maintains constant communication:
E
a. Constant
b. Immediate
c. Indirect
H
d. Direct - ANS C
G
A 12-year-old neutered male Lab is brought to the emergency clinic because of sever
I
complications from surgery that took place 1 week ago at another clinic. The client
reports that the dog started showing signs of problems 2 days after the surgery. The vet
at the emergency clinic indicates that these complications, although uncommon, do
H
appear in dogs 2 days after that type of surgery. The client reports not being informed
and admits to not reading the printed materials provided by the vet who did the surgery.
G
Which of the following actions by the clinic that did the surgery most likely would have
prevented this dog's complications from progressing?
A. Calling the client 1 week following the surgery to schedule a follow-up appointment
N
B. Waiting for the client to contact the clinic to report complications
I
C. Sending a certified latter to the client 1 day after the surgery to check on the animals
progress
D. Emailing - ANS E
LY
A 34-year-old obese male cockatoo is diagnosed with late-stage fatty liver disease. The
bird dies while in the hospital. The client is called and told of the bird's death. The client
F
comes into the clinic very annoyed, saying the staff did not do enough to save the bird.
Which stage of grief is the client exhibiting?
A. Denial
B. Anger
C. Bargaining
D. Depression
E. Acceptance - ANS B
A 6 year old female bichon frise is brought for follow-up exam. The dog has been
treated for the past week with an antibiotic for a bacterial infection. The exam today
shows that the infection has resolved somewhat but not completely. The client reports to
, 2
have read on the internet that the antibiotic prescribed is not the best treatment for the
dog's condition but does not recall the specific website. Which of the following is the
most appropriate response?
A. "If a website says the medicine is not good, perhaps we need to rethink the treatment
regimen."
B. "Some websites offer medically sound advice; others do not. Let's examine the dog
to be sure we are using the best treatment possible."
R
C. "Since you cannot remember where you read the information, we will have to
E
consider it to be inaccurate."
D. "The internet does not offer reliable information on veterinary practice." - ANS
B
H
A 6 year old female bichon frise is brought for follow-up exam. The dog has been
G
treated for the past week with an antibiotic for a bacterial infection. The exam today
shows that the infection has resolved somewhat but not completely. The vet says he is
I
going to treat the dog with a stronger antibiotic. The client stands with folded arms when
listening to the vet. Which of the following is most appropriate way to encourage the
H
client to unfold the clasped arms and be willing to listen to to the vet's recommendation?
A. Step out of the room for a moment to allow the client time to regain composure and
G
be more willing to listen
B. Explain the situation to the client in greater medical detail, with more medical
terminology
N
C. The vet should take a position with folded arms as well
I
D. Hand the client a brochure on canine antibiotics and review the contents
E. Speak slowly with a very low tone of voice - ANS D
Y
A 6 year old female bichon frise is brought for follow-up exam. The dog has been
L
treated for the past week with an antibiotic for a bacterial infection. The exam today
shows that the infection has resolved somewhat but not completely. The vet says he is
F
going to treat the dog with a stronger antibiotic. The client takes a physical stance with
arms folded across the chest and glares at the team when listening to the vet. Which of
the following is the most likely explanation of this client's body language?
A. A sincere concern for the dog and willingness to try the nest treatment
B. Frustration and anger that the antibiotic did not work as expected
C. Shyness when talking with healthcare professionals
D. Deep shame in not bringing the dog in sooner for examination
E. An unwillingness to accept the vet's advice - ANS E
A 9-year-old neutered male beagle dog is brought for examination because of the
6-month history of generalized lethargy and reluctance to walk. The dog is obese, and
, 3
the vet determines that the god needs to lose approximately 15 pounds. The client
seems hesitant to take the actions necessary to improve the dog's health but does
indicate a desire to keep the dog alive for as long as possible. Which of the following is
the most appropriate course of action for the veterinary team to take?
A. Do nothing; if the client is unwilling to change his pet-care practices, the clinic has no
further recourse
B. Allot extra time for client education; review with the client written instructions for the
R
care of obese animals
E
C. Warn the client that he is endangering his pet's health and should read on the
internet some ways to help his dog lose weight.
D. Refer the client to new veterinary practice that does not have as many patient -
H
ANS B
G
A badly injured animal with a complex medical history is brought to the clinic. After a
thorough review of the medical history and an exam, the vet asks the receptionist to
I
place a call to a specialist as a reference. The vet is exercising which of the following
protocols?
H
a. Abandonment
b. Good Samaritan
G
c. Administrative ethics
d. Standard of care - ANS D
N
A busy veterinary practice has an opening for a head receptionist. Currently, the
I
practice has five pat-time receptionists, all of whom report wanting the supervisory role.
Which of the following receptionists is most appropriate for the promotion?
A. Applicant A, who has been at the clinic for 25 years but has trouble using the
Y
computerized systems and often resorts to old ways of writing everything in longhand
L
B. Applicant B, who is very popular among clients and colleagues but often leaves
clients waiting on the phone while chatting about personal matters with others
F
C. Applicant C, who is always puntual, follows directions to the letter, and is quick to
report others who are not quite as diligent
D. Applicant D, who has only been with the practice for 2 years but is widely known for a
strong work ethic and sound judgement
E. Applicant E, who is often late for or absent from work but is highly productive when
pre - ANS D
A candidate is applying for a position at a veterinary hospital and is writing a cover
letter. The first paragraph includes to job to which the candidate is applying, and the
letter creates interest. Which of the following also should be included in the first
paragraph?
, 4
A. Educational status
B. How the candidate heard about the job
C. The names of the previous three employers
D. References
E. Request for an interview - ANS B
A cat is scheduled for surgery. How many days before the scheduled procedure is it
R
most appropriate to call to remind the client of the appointment and any presurgical
E
protocols to follow?
A. 1
B. 4
H
C. 5
D. 7 - ANS A
G
A client arrives at the clinic with a cat 2 days earlier than the scheduled appointed time
I
for a routine wellness examination. The client claims this is the correct scheduled
appointment, but the practice's appointment management software states otherwise.
H
Which of the following is the most appropriate initial step that the receptionist should
take?
G
A. Gently tell the client that she is mistaken and that the practice cannot see her until
the scheduled appointment two days from now.
B. Check the client's appointment card to ensure that the staff member did not write the
N
wrong date.
I
C. Make every attempt to get the client in to see the veterinarian.
D. Ask the next client if he minds if this client goes in to see the veterinarian before he
does. - ANS B
LY
A client arrives at the clinic with a cat for a routine wellness examination 2 days earlier
that the scheduled appointed time. She claims this is the correct appointment time, but
F
the practice's appointment management software states otherwise. The receptionist
checks the client's appointment card, and it does state today's date. Which of the
following is the most appropriate next step that the receptionist should take?
A. Gently tell the client that another staff member made a mistake on the appointment
card and that the practice cannot see her today.
B. In front of the client, reprimand the team member who wrote the wrong date on the
client's appointment card.
C. Make every attempt to get the client in to see the veterinarian.
D. Ask the next client if he minds if the client goes in to see the veterinarian before he
does. - ANS C
NAVTA
Final Exam Review
R
______ supervision is defined as a situation in which a licensed veterinarian is not on
the premises but maintains constant communication:
E
a. Constant
b. Immediate
c. Indirect
H
d. Direct - ANS C
G
A 12-year-old neutered male Lab is brought to the emergency clinic because of sever
I
complications from surgery that took place 1 week ago at another clinic. The client
reports that the dog started showing signs of problems 2 days after the surgery. The vet
at the emergency clinic indicates that these complications, although uncommon, do
H
appear in dogs 2 days after that type of surgery. The client reports not being informed
and admits to not reading the printed materials provided by the vet who did the surgery.
G
Which of the following actions by the clinic that did the surgery most likely would have
prevented this dog's complications from progressing?
A. Calling the client 1 week following the surgery to schedule a follow-up appointment
N
B. Waiting for the client to contact the clinic to report complications
I
C. Sending a certified latter to the client 1 day after the surgery to check on the animals
progress
D. Emailing - ANS E
LY
A 34-year-old obese male cockatoo is diagnosed with late-stage fatty liver disease. The
bird dies while in the hospital. The client is called and told of the bird's death. The client
F
comes into the clinic very annoyed, saying the staff did not do enough to save the bird.
Which stage of grief is the client exhibiting?
A. Denial
B. Anger
C. Bargaining
D. Depression
E. Acceptance - ANS B
A 6 year old female bichon frise is brought for follow-up exam. The dog has been
treated for the past week with an antibiotic for a bacterial infection. The exam today
shows that the infection has resolved somewhat but not completely. The client reports to
, 2
have read on the internet that the antibiotic prescribed is not the best treatment for the
dog's condition but does not recall the specific website. Which of the following is the
most appropriate response?
A. "If a website says the medicine is not good, perhaps we need to rethink the treatment
regimen."
B. "Some websites offer medically sound advice; others do not. Let's examine the dog
to be sure we are using the best treatment possible."
R
C. "Since you cannot remember where you read the information, we will have to
E
consider it to be inaccurate."
D. "The internet does not offer reliable information on veterinary practice." - ANS
B
H
A 6 year old female bichon frise is brought for follow-up exam. The dog has been
G
treated for the past week with an antibiotic for a bacterial infection. The exam today
shows that the infection has resolved somewhat but not completely. The vet says he is
I
going to treat the dog with a stronger antibiotic. The client stands with folded arms when
listening to the vet. Which of the following is most appropriate way to encourage the
H
client to unfold the clasped arms and be willing to listen to to the vet's recommendation?
A. Step out of the room for a moment to allow the client time to regain composure and
G
be more willing to listen
B. Explain the situation to the client in greater medical detail, with more medical
terminology
N
C. The vet should take a position with folded arms as well
I
D. Hand the client a brochure on canine antibiotics and review the contents
E. Speak slowly with a very low tone of voice - ANS D
Y
A 6 year old female bichon frise is brought for follow-up exam. The dog has been
L
treated for the past week with an antibiotic for a bacterial infection. The exam today
shows that the infection has resolved somewhat but not completely. The vet says he is
F
going to treat the dog with a stronger antibiotic. The client takes a physical stance with
arms folded across the chest and glares at the team when listening to the vet. Which of
the following is the most likely explanation of this client's body language?
A. A sincere concern for the dog and willingness to try the nest treatment
B. Frustration and anger that the antibiotic did not work as expected
C. Shyness when talking with healthcare professionals
D. Deep shame in not bringing the dog in sooner for examination
E. An unwillingness to accept the vet's advice - ANS E
A 9-year-old neutered male beagle dog is brought for examination because of the
6-month history of generalized lethargy and reluctance to walk. The dog is obese, and
, 3
the vet determines that the god needs to lose approximately 15 pounds. The client
seems hesitant to take the actions necessary to improve the dog's health but does
indicate a desire to keep the dog alive for as long as possible. Which of the following is
the most appropriate course of action for the veterinary team to take?
A. Do nothing; if the client is unwilling to change his pet-care practices, the clinic has no
further recourse
B. Allot extra time for client education; review with the client written instructions for the
R
care of obese animals
E
C. Warn the client that he is endangering his pet's health and should read on the
internet some ways to help his dog lose weight.
D. Refer the client to new veterinary practice that does not have as many patient -
H
ANS B
G
A badly injured animal with a complex medical history is brought to the clinic. After a
thorough review of the medical history and an exam, the vet asks the receptionist to
I
place a call to a specialist as a reference. The vet is exercising which of the following
protocols?
H
a. Abandonment
b. Good Samaritan
G
c. Administrative ethics
d. Standard of care - ANS D
N
A busy veterinary practice has an opening for a head receptionist. Currently, the
I
practice has five pat-time receptionists, all of whom report wanting the supervisory role.
Which of the following receptionists is most appropriate for the promotion?
A. Applicant A, who has been at the clinic for 25 years but has trouble using the
Y
computerized systems and often resorts to old ways of writing everything in longhand
L
B. Applicant B, who is very popular among clients and colleagues but often leaves
clients waiting on the phone while chatting about personal matters with others
F
C. Applicant C, who is always puntual, follows directions to the letter, and is quick to
report others who are not quite as diligent
D. Applicant D, who has only been with the practice for 2 years but is widely known for a
strong work ethic and sound judgement
E. Applicant E, who is often late for or absent from work but is highly productive when
pre - ANS D
A candidate is applying for a position at a veterinary hospital and is writing a cover
letter. The first paragraph includes to job to which the candidate is applying, and the
letter creates interest. Which of the following also should be included in the first
paragraph?
, 4
A. Educational status
B. How the candidate heard about the job
C. The names of the previous three employers
D. References
E. Request for an interview - ANS B
A cat is scheduled for surgery. How many days before the scheduled procedure is it
R
most appropriate to call to remind the client of the appointment and any presurgical
E
protocols to follow?
A. 1
B. 4
H
C. 5
D. 7 - ANS A
G
A client arrives at the clinic with a cat 2 days earlier than the scheduled appointed time
I
for a routine wellness examination. The client claims this is the correct scheduled
appointment, but the practice's appointment management software states otherwise.
H
Which of the following is the most appropriate initial step that the receptionist should
take?
G
A. Gently tell the client that she is mistaken and that the practice cannot see her until
the scheduled appointment two days from now.
B. Check the client's appointment card to ensure that the staff member did not write the
N
wrong date.
I
C. Make every attempt to get the client in to see the veterinarian.
D. Ask the next client if he minds if this client goes in to see the veterinarian before he
does. - ANS B
LY
A client arrives at the clinic with a cat for a routine wellness examination 2 days earlier
that the scheduled appointed time. She claims this is the correct appointment time, but
F
the practice's appointment management software states otherwise. The receptionist
checks the client's appointment card, and it does state today's date. Which of the
following is the most appropriate next step that the receptionist should take?
A. Gently tell the client that another staff member made a mistake on the appointment
card and that the practice cannot see her today.
B. In front of the client, reprimand the team member who wrote the wrong date on the
client's appointment card.
C. Make every attempt to get the client in to see the veterinarian.
D. Ask the next client if he minds if the client goes in to see the veterinarian before he
does. - ANS C
