Zendesk Support Admin Certification UPDATED Exam Questions and CORRECT Answers
Zendesk Support Admin Certification UPDATED Exam Questions and CORRECT Answers What is a View? - Correct ANSWER- Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct ANSWER- Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct ANSWER- Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct ANSWER- Enable agents to update tickets with scripted answers based on predefined actions/events
École, étude et sujet
- Établissement
- Zendesk Support Admin Certification
- Cours
- Zendesk Support Admin Certification
Infos sur le Document
- Publié le
- 14 juin 2024
- Nombre de pages
- 8
- Écrit en
- 2023/2024
- Type
- Examen
- Contenu
- Questions et réponses
Sujets
-
zendesk support admin
-
zendesk support a
-
zendesk support
-
zendesk
-
zendesk support admin certification
Document également disponible en groupe