Summative assignment plan:
Cover page
Table of Contents
Introduction
What is going to be included in the report
Background information
Information about Zara
Where they come from
What they sell
Target market
The quick process for designing products
Produce 450million items per year
Who their biggest rivals are
Quality and Operations Management
What is quality management
How is it effective within business?
Four components of quality management (quality planning, quality assurance, quality
control and quality improvement)
Quality management principles
Definition of operations management
How operations help a business to succeed
Operations model (in appendices)
Theories and Challenges within operations for Zara
Vertical integration and how it helps the business
Links better flow of information to supply chain
Four Vs model
SWOT analysis
Purpose of operations and quality management within Zara
Focused on fast fashion over quality
Quality management within Zara is low
Price doesn’t outweigh the quality
Ask the customers what they want from their clothing to improve customer focus and
loyalty which will in sense increase products
Approaches for managing quality and continuous improvement and recommendations
Focus on less products with higher quality
Customer focused – what they need to do to meet or exceed expectations of customers
(reviews in appendices and then take the main issues from them)
More marketing techniques – be able to reach customers from all around the world
Cover page
Table of Contents
Introduction
What is going to be included in the report
Background information
Information about Zara
Where they come from
What they sell
Target market
The quick process for designing products
Produce 450million items per year
Who their biggest rivals are
Quality and Operations Management
What is quality management
How is it effective within business?
Four components of quality management (quality planning, quality assurance, quality
control and quality improvement)
Quality management principles
Definition of operations management
How operations help a business to succeed
Operations model (in appendices)
Theories and Challenges within operations for Zara
Vertical integration and how it helps the business
Links better flow of information to supply chain
Four Vs model
SWOT analysis
Purpose of operations and quality management within Zara
Focused on fast fashion over quality
Quality management within Zara is low
Price doesn’t outweigh the quality
Ask the customers what they want from their clothing to improve customer focus and
loyalty which will in sense increase products
Approaches for managing quality and continuous improvement and recommendations
Focus on less products with higher quality
Customer focused – what they need to do to meet or exceed expectations of customers
(reviews in appendices and then take the main issues from them)
More marketing techniques – be able to reach customers from all around the world
