Tutorial session notes 2
Tutorial 1 2
Tutorial 2 2
Tutorial 3 3
Lecture notes 3
Berns Hendriksen - Introduction 3
Jane Shaw - Consulting Skills 5
Erik Schut - Client for life and account management 7
Erik Lind Olsen - Introduction to consulting 8
Jack de Raad - Consulting in Crisis Management 9
Charbel Moussa - High performing teams 11
Richard Wagenmakers, Ton van Dijk - The future of consulting 14
, Tutorial session notes
Tutorial 1
What does an excellent team look like
Who’s in the team
- Facilitator (process)
- Experts (content)
- Client (final decision)
Stick to your role, trust the process
Six lookings model
- Look upwards = managing your sponsor in order to achieve organisational
commitment
- Look backwards = monitoring progress with appropriate systems
- Looking inwards = managing yourself by reviewing your performance to ensure that
your team leadership is a positive contribution to the project
- Looking outwards = managing the client, end users and external stakeholders
(including suppliers and subcontractors) to ensure that the project meets their
expectations
- Looking forwards = planning in order to ensure the team sets realistic targets and
obtains appropriate resources to achieve those targets
- Looking downwards = managing the team in order to maximise their performance
both as individuals and collectively. Managing the visible and invisible, across
disciplines, departments, countries, and cultures
Defining the problem (PSTB)
1. Problem statement is a simple “How do I…”
2. Idea generation is a rapid brainstorming activity
3. Idea selection
4. Benefits & concerns
5. Critical concerns eliminate an idea → go back to point 1
6. Action planning take ownership
Checklist contract engagement
- The boundaries of your analysis
- Objectives of the project → defining the problem (PSTB)
- The kind of information you seek
- The product you will deliver (ex. report, presentation)
- What support and involvement you need from the client
- Time schedule
- Confidentiality
- Feedback and evaluation
Tutorial 2
RACI Matrix
- RACI matrix = a method used to assign and display responsibilities of individuals or
jobs in a task in the organisation
- Responsible → who is responsible for carrying out the entrusted task
- Accountable → who is responsible for the whole task and who is responsible
for what is done (approver)
Tutorial 1 2
Tutorial 2 2
Tutorial 3 3
Lecture notes 3
Berns Hendriksen - Introduction 3
Jane Shaw - Consulting Skills 5
Erik Schut - Client for life and account management 7
Erik Lind Olsen - Introduction to consulting 8
Jack de Raad - Consulting in Crisis Management 9
Charbel Moussa - High performing teams 11
Richard Wagenmakers, Ton van Dijk - The future of consulting 14
, Tutorial session notes
Tutorial 1
What does an excellent team look like
Who’s in the team
- Facilitator (process)
- Experts (content)
- Client (final decision)
Stick to your role, trust the process
Six lookings model
- Look upwards = managing your sponsor in order to achieve organisational
commitment
- Look backwards = monitoring progress with appropriate systems
- Looking inwards = managing yourself by reviewing your performance to ensure that
your team leadership is a positive contribution to the project
- Looking outwards = managing the client, end users and external stakeholders
(including suppliers and subcontractors) to ensure that the project meets their
expectations
- Looking forwards = planning in order to ensure the team sets realistic targets and
obtains appropriate resources to achieve those targets
- Looking downwards = managing the team in order to maximise their performance
both as individuals and collectively. Managing the visible and invisible, across
disciplines, departments, countries, and cultures
Defining the problem (PSTB)
1. Problem statement is a simple “How do I…”
2. Idea generation is a rapid brainstorming activity
3. Idea selection
4. Benefits & concerns
5. Critical concerns eliminate an idea → go back to point 1
6. Action planning take ownership
Checklist contract engagement
- The boundaries of your analysis
- Objectives of the project → defining the problem (PSTB)
- The kind of information you seek
- The product you will deliver (ex. report, presentation)
- What support and involvement you need from the client
- Time schedule
- Confidentiality
- Feedback and evaluation
Tutorial 2
RACI Matrix
- RACI matrix = a method used to assign and display responsibilities of individuals or
jobs in a task in the organisation
- Responsible → who is responsible for carrying out the entrusted task
- Accountable → who is responsible for the whole task and who is responsible
for what is done (approver)
