NPLQ National Pool Lifeguard Association Exam Questions and Correct Answers According the Health and Safety Act 1974, what must a lifeguard do? -
ANS___________________________ Take care of themselves and others Contribute to safety arrangements and the development of the PSOP Co-Operate with colleagues Notify your manager if of any situation t hat represents a danger According the Health and Safety Act 1974, what must an employer do? -
ANS___________________________ Protect the safety and welfare of members of the public and employees Provide good information, instruction and training to enable employees to work safely Regularly carry out risk assesments in the workplace Develop PSOP and make sure all employees understand them Provide and maintain safe and healthy working conditions How should you act when speaking to a customer? -ANS___________ ________________ Smile Eye contact Be fair but firm Give reasons for any decisions made Don't display anger Never intimidate customers Remain calm What does COSHH stand for? -ANS___________________________ Control Of Substances Hazardous to Health What is COSHH? -ANS___________________________ The regulation that requires employers to control substances that are hazardous to health (chemicals, cleaning chemicals) What does REACH stand for? -ANS___________________________ Registration Evaluation Authoris ation and restriction of Chemicals How do you recognise a prohibited sign? -ANS___________________________ Red circle with Red diagonal line going through, white background How do you recognise a Warning sign? -ANS___________________________ Yellow triangle, Black outline How do you recognise a mandatory sign? -ANS___________________________ Blue circle How do you recognise an emergency escape or first aid sign? -ANS_______ ____________________ ALWAYS green and white What does the prohibition sign signify? -ANS___________________________ This shows behaviour likely to increase or cause danger What does the Warning sign signify? -ANS___________________________ This gives war ning of a hazard or danger What does the emergency escape or first aid sign signify? -ANS___________________________ This shows the position of emergency exits, first aid or rescue facilities How should you deal with complaints? -ANS_____________________ ______ Listen carefully WITHOUT INTERRUPTION to get the full details Ask questions to get more info Recap issue to show you have listened and understand situation Apologise without laying blame on anyone Explain the action you will take What does NOP stan d for? -ANS___________________________ Normal Operating Procedures/Plan What will the employer have set out in the NOP? -ANS___________________________ Rules of the facility Safety Signs Poolside rules Access (communication) control Under 8 admission poli cy (adult to child supervision ration) Photography policy What is a lifeguard's role in relation to the NOP? -ANS___________________________ Understand and apply the rules of your pool in accordance with your training Communicate with the pool users to ensure their safety Understand and follow communication systems set by your employer What does PSOP stand for? -ANS___________________________ Pool Safety Operating Procedures What will your employer do in relation to t he PSOP? -ANS___________________________ They will provide you with a full and thorough induction in the PSOP at the start of your employment What will an induction cover? -ANS___________________________ Basic Health and Safety information Employment inf ormation Staffing arrangements NOP EAP Facility operations What doe EAP stand for? -ANS___________________________ Emergency Action Plan What will the NOP cover? -ANS___________________________ Details of the pool Potential Risks Dealing with public Lifeguards' duties and responsibilities Systems of work Operational Systems Detailed work instructions First aid supplies and training Details of alarm systems and emergency equipment Conditions of hire to outside organisations What are the details o f the pool?(NOP) -ANS___________________________ Dimensions, depth What are the systems of work in the NOP? -ANS___________________________ Lines of supervision, work rotation, call -out procedures What are the operational systems in the NOP? -ANS___________________________ controlling access to pools, safe use of pool covers What are the detailed work instructions in the NOP? -ANS___________________________ Pool cleaning procedures, safe setting up , checking equipment, diving procedures, setting up pools for galas What are the first aid supplies and training?(NOP) -ANS___________________________ equipment required, location of first aid What are the details of alarm systems and any emergency equip ment?(NOP) -
ANS___________________________ location of alarm systems and emergency kit, action to be taken on hearing alarm What events will an EAP cover as a minimum? -ANS___________________________ Overcrowding Disorderly behavior ( violence to staff) Lack of water clarity Fire Bomb threat Lighting failure Structural failure Emissions of toxic gases(chlorine) Serious injury to bather Discovery of casualty in water
ANS___________________________ Take care of themselves and others Contribute to safety arrangements and the development of the PSOP Co-Operate with colleagues Notify your manager if of any situation t hat represents a danger According the Health and Safety Act 1974, what must an employer do? -
ANS___________________________ Protect the safety and welfare of members of the public and employees Provide good information, instruction and training to enable employees to work safely Regularly carry out risk assesments in the workplace Develop PSOP and make sure all employees understand them Provide and maintain safe and healthy working conditions How should you act when speaking to a customer? -ANS___________ ________________ Smile Eye contact Be fair but firm Give reasons for any decisions made Don't display anger Never intimidate customers Remain calm What does COSHH stand for? -ANS___________________________ Control Of Substances Hazardous to Health What is COSHH? -ANS___________________________ The regulation that requires employers to control substances that are hazardous to health (chemicals, cleaning chemicals) What does REACH stand for? -ANS___________________________ Registration Evaluation Authoris ation and restriction of Chemicals How do you recognise a prohibited sign? -ANS___________________________ Red circle with Red diagonal line going through, white background How do you recognise a Warning sign? -ANS___________________________ Yellow triangle, Black outline How do you recognise a mandatory sign? -ANS___________________________ Blue circle How do you recognise an emergency escape or first aid sign? -ANS_______ ____________________ ALWAYS green and white What does the prohibition sign signify? -ANS___________________________ This shows behaviour likely to increase or cause danger What does the Warning sign signify? -ANS___________________________ This gives war ning of a hazard or danger What does the emergency escape or first aid sign signify? -ANS___________________________ This shows the position of emergency exits, first aid or rescue facilities How should you deal with complaints? -ANS_____________________ ______ Listen carefully WITHOUT INTERRUPTION to get the full details Ask questions to get more info Recap issue to show you have listened and understand situation Apologise without laying blame on anyone Explain the action you will take What does NOP stan d for? -ANS___________________________ Normal Operating Procedures/Plan What will the employer have set out in the NOP? -ANS___________________________ Rules of the facility Safety Signs Poolside rules Access (communication) control Under 8 admission poli cy (adult to child supervision ration) Photography policy What is a lifeguard's role in relation to the NOP? -ANS___________________________ Understand and apply the rules of your pool in accordance with your training Communicate with the pool users to ensure their safety Understand and follow communication systems set by your employer What does PSOP stand for? -ANS___________________________ Pool Safety Operating Procedures What will your employer do in relation to t he PSOP? -ANS___________________________ They will provide you with a full and thorough induction in the PSOP at the start of your employment What will an induction cover? -ANS___________________________ Basic Health and Safety information Employment inf ormation Staffing arrangements NOP EAP Facility operations What doe EAP stand for? -ANS___________________________ Emergency Action Plan What will the NOP cover? -ANS___________________________ Details of the pool Potential Risks Dealing with public Lifeguards' duties and responsibilities Systems of work Operational Systems Detailed work instructions First aid supplies and training Details of alarm systems and emergency equipment Conditions of hire to outside organisations What are the details o f the pool?(NOP) -ANS___________________________ Dimensions, depth What are the systems of work in the NOP? -ANS___________________________ Lines of supervision, work rotation, call -out procedures What are the operational systems in the NOP? -ANS___________________________ controlling access to pools, safe use of pool covers What are the detailed work instructions in the NOP? -ANS___________________________ Pool cleaning procedures, safe setting up , checking equipment, diving procedures, setting up pools for galas What are the first aid supplies and training?(NOP) -ANS___________________________ equipment required, location of first aid What are the details of alarm systems and any emergency equip ment?(NOP) -
ANS___________________________ location of alarm systems and emergency kit, action to be taken on hearing alarm What events will an EAP cover as a minimum? -ANS___________________________ Overcrowding Disorderly behavior ( violence to staff) Lack of water clarity Fire Bomb threat Lighting failure Structural failure Emissions of toxic gases(chlorine) Serious injury to bather Discovery of casualty in water
