HRM3701 Assignment 1 (ANSWERS) Semester 1 2024 - DISTINCTION GUARANTEED

Well-structured HRM3701 Assignment 1 (ANSWERS) Semester 1 2024 - DISTINCTION GUARANTEED. (DETAILED ANSWERS - DISTINCTION GUARANTEED!)...... Read the case study and answer the questions that follow: Going back to the ward: The effects of role transition Penelope Ramathesele, also known as Penny, is a registered nurse who has been employed by Life Rosepark Hospital for the past eight years. For the first six years, Penny worked as a nurse in the neurological ward. She enjoyed working in this area, and particularly enjoyed her daily personal interaction with the patients. After a few years of irregular schedules and long shifts, she decided she needed a change, and began working as a theatre nurse in the operating room. Source: Daily Maverick Initially, Penny was excited about the adjustment to her normal routine and looked forward to slowing down. One year into her job in the operating room, Penny began to find her work monotonous, and was easily bored. In the neurological ward, Penny was responsible for putting in and monitoring IVs; checking patient charts; providing care, food and medication; dressing changes; bed baths; taking care of patients' questions and concerns; and so forth. She would also participate in the entire after surgery care, consult with patients on pain and symptom management, walking after surgery, and coordinated home care. Patients would also convey words of gratitude to Penny, and she would receive recognition from the hospital for a job well done, which reinforced the work that she did. Penny made decisions for the patients based on her knowledge in the medical field. She prioritised patient care and worked one-on-one with the patients. She received instant feedback from the patients in some cases and knew quickly whether patients were satisfied with their care and their experience at the hospital. Continues… In the operating room, on rare occasions Penny would put in catheters, position patients on operating tables, and basically follow the doctors' instructions during surgery. Her tasks were limited to the time spent in surgery. Patients were only in the operating room for limited periods of time, leaving little time for Penny to get to know them and to participate in their care. Penny played an integral role in the patients’ hospital experience, although on a personal level she felt that she did not contribute enough of herself to the task at hand, as she mostly had to stand around and wait for instructions from the surgeon. She also felt that there was a lack of communication between her peers. Penny had to take a back seat to the surgeons in the operating room, and her work was very rigidly decided by the operating surgeon who made all the decisions on what was to take place, at what time. If no operations were scheduled, Penny had little (if any) work to do. Penny received no feedback from patients for her work, as they were sometimes even unaware that she was in the operating room. She also received no feedback from her supervisor. She began to miss her years of working in the neurological ward and longed for a way to integrate all the knowledge, skills, and abilities she had gained and enjoyed by being a nurse. She dreaded getting up in the morning and going to work. She lost the enthusiasm in her work and does not know how to get it back. TASK 0NE Use the information in the case study, and the Hackman and Oldham's job characteristics theory to answer the questions which follow. Questions 1.1 The two job roles had a significant impact on Penny’s motivation, particularly her role in the operating room. How did these roles affect her motivation, and how can Penny be motivated to perform her job once again? (8) Assessment criteria Describe how the jobs affected Penny’s motivation to perform duties (4 marks). Give advice on what needs to be done, in order to get Penny motivated again (4 marks). 1.2 Study the workflow components at the operating room. Identify and describe the job design approaches that could remedy the boredom experienced by Penny. (10) Assessment criteria To answer this question, you need to study the workflow at the operating room and explain what could be causing Penny’s boredom from job design perspectives (1 ½ marks). Identify and describe the job design approaches that will remedy the boredom experienced by Penny (7 marks). Discuss concluding remarks and / alternative approaches for improving motivation and work engagement at the operation room (1 ½ marks). 1.3 There are five core dimensions of Hackman and Oldham's job characteristics theory. Compare the job/role of the neurological ward to that of the operating room under these five dimensions. (10) Assessment criteria Using the five core dimensions of Hackman and Oldham’s job characteristics theory/model, differentiate between the two roles (i.e., the neurological ward and the operating room) that Penny undertakes under these five core dimensions. Tip: It is easy to compare two or more things when you use a table format to complete the task. 1.4 Hackman and Oldham's job characteristic theory also speaks about the three critical psychological states. Compare the three critical psychological states emanating from the job/role of the neurological ward to that of the operating room, under these three states. (6) Assessment criteria Using the three critical psychological states of Hackman and Oldham’s job characteristics theory/model, differentiate between the two roles (i.e., the neurological ward and the operating room) that Penny undertakes under these three psychological states. Tip: It is easy to compare two or more things when you use a table format to complete the task. 1.5 Identify the career advancement stage that is currently experienced by Penny. Explain it in relation to other career advancement stages (8) Assessment criteria To answer this question, you need to clearly identify the career advancement stage that Penny is currently experiencing and provide a motivation for your answer (2 marks). Further, explain other career advancement stages and reasons as why the stages are not currently experienced by Penny. Tip: this task requires referring to the case study to build coherence in your discussion. 1.6 Discuss how the Life Rosepark Hospital can use assessment centres as a method for developmental needs analysis (6) Assessment criteria To answer this question, you need to explain the process of developmental needs analysis (1 marks). Further, explain assessment centres, typical experiences, and advantages. Conclude your discussion with the concerns and or misuse of the assessment centres (5 marks). TASK TWO Questions 2.1. Discuss how HR managers at Life Rosepark Hospital use change models to help Nurses such as Penny deal with the change taking place at operating room? (10) 2.2. How can technology such as HRIS be used to improve performance management at Life Rosepark Hospital? (5) 2.3. Which performance management method would be suitable for Life Rosepark Hospital. Provide reasons for your answer. (5)