IFSTA 7th Edition: Chapter 2 Communications study guide.

IFSTA 7th Edition: Chapter 2 Communications study guide. Which is a guideline to follow when answering non emergency calls? - ANSWER Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: - ANSWER Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? - ANSWER Remain calm and never become confrontational. Which type to telecommunications system is a dispatch center run directly by the fire department, emergency medical service, or law enforcement agency? - ANSWER Emergency Service specific telecommunications center. Which type of telecommunications system is a central location that routes all emergency calls to the appropriate fire, emergency medical, or law enforcement dispatcher? - ANSWER Public Safety Answering Point How do enhanced 9-1-1 system function to aid in emergency communications? - ANSWER Combine telephone and computer equipment to provide the dispatcher with the caller's phone number and location Which piece of communications center equipment is used to communicate with mobile and portable radios at the emergency scene? - ANSWER Two-way radio system.