(NUR 2868) Role and Scope Exam 3 Study Guide

(NUR 2868) Role and Scope Exam 3 Study Guide. Verbal and nonverbal skills are mandatory personal communication strategies; the ability to assess these messages is also critical (Yoder-Wise, 2011). Many of the messages we communicate to others are nonverbal, and when nonverbal and verbal messages are in conflict, the nonverbal message is regarded as the most powerful. Professional nurses are constantly required to communicate patient information to other members of the nursing team. The SBAR (Situation, Background, Assessment, and Recommendation) system was developed by professionals to enhance direct, respectful communication skills among professionals with the aim of quality patient care. Barriers to Communication Although this may sound easy, there are several potential barriers to this communication. These barriers may be physical (too much ambient noise in the area), psychological (anxiety on the part of any of the participants), or semantic (misunderstandings based upon language and words). Nurses need to know how to discriminate between them in order to find the blockage. Unfortunately, there seems to be an increasing amount of hostility and conflict experienced by nurses in the workplace. Why do these conflicts occur? Health care brings people of different ages, gender, income levels, ethnic groups, educational levels, lifestyles, and professions together for the purpose of caring for the patient. Sometimes, conflicts are task related. Others are primarily related to personal and social issues; these are relationship conflicts and may be more difficult to assess and solve. Disagreements over professional "territory" can occur in any setting (Whitehead, Weiss & Tappen, 2010), but often occur in the hospital. Communication strategies, practiced by nurses everywhere, but particularly in the mental health setting, can be very beneficial. Effective teams share a vision of commitment to the same goals; communicating that vision may be formal (decrease catheter-associated infection rates) or assumed (patient safety). Dealing with Breakdowns in Communication