Managing relationship with Suppliers, Problem solving techniques between buyer and Supplier, Dealing with claim and Contractual Disputes

Managing the relationship
 Things to keep in mind:
 Different types of contracts require
different contract managers
 An arms-length contract may require
a person who is good at contract law t
o n trac

 A co-operative relationship requires
C

§§§
a good people manager
 In all cases remember to focus on
the problem NOT the person


ITC M9:U7:7.1-1

, Managing co-operative relationships
 Building & maintaining a co-operative
relationship:
 It takes time to build trust
 Trust is often a result of
personal relationships
 Senior management needs to be as committed as
operational staff
 Co-operative relationships are based on ethical
behaviour
 Don't forget to measure performance
 In case of a problem, examine the situation carefully
before acting/reacting
 Don't let a small problem destroy a good relationship
ITC M9:U7:7.2-1

, Action Point 7.2-1


Building a co-operative relationship

Think of a contract you have been involved in
implementing and give some examples of what was done to
develop a co-operative relationship with the supplier.




ITC M9:U7:7.2-2