Contents
Chapter 1 What is managerial behaviour?.............................................................................................6
1.1 Management tasks:.....................................................................................................................6
1.2 Henry Minzberg’s managerial roles:............................................................................................6
1.3 Management skills:......................................................................................................................7
1.4 Effective vs successful managerial activities:...............................................................................7
1.5 Complementing intuition with systematic study:........................................................................8
1.6 Roots of big data for business:.....................................................................................................8
1.7 Disciplines that contribute to the OB field:..................................................................................9
1.8 There are few absolutes in OB:..................................................................................................10
1.9 Challenges and opportunities:...................................................................................................10
1.10 Coming attractions: developing an OB model:.........................................................................12
1.11 Employability skills:..................................................................................................................13
1.12 Employability skills matrix (ESM):............................................................................................13
Summary..........................................................................................................................................13
Implications for Managers...............................................................................................................13
Chapter 4 What is managerial behaviour?...........................................................................................15
4.1 Describe personality, the way it is measured, and the factors that shape it..............................15
4.2 Personality frameworks.............................................................................................................15
4.3 How do the big five traits predict behaviour at work?...............................................................16
4.4 Other personality attributes relevant to OB..............................................................................18
4.5 Personality, Job search, and unemployment.............................................................................18
4.6 Personality and situations..........................................................................................................18
4.7 Values........................................................................................................................................18
4.8 Linking an individual’s personality and values to the workplace...............................................19
4.9 cultural values............................................................................................................................20
Summary..........................................................................................................................................20
Implications for Managers...............................................................................................................21
Application and employability.........................................................................................................21
Chapter 5: Perception and individual decision making........................................................................22
5.1 What is perception?...................................................................................................................22
5.2 Person Perception: Making Judgments About Others...............................................................22
Three determining factors...........................................................................................................23
Common Shortcuts in Judging Others..........................................................................................23
Specific Applications of Shortcuts in Organizations.....................................................................23
, 5.3 The link between perception and individual decision making...................................................24
5.4 Decision Making in Organizations..............................................................................................24
The Rational Model, Bounded Rationality, and Intuition.............................................................24
Common Biases and Errors in Decision Making...........................................................................25
5.5 Influences on Decision Making: Individual Differences and Individual Differences...................25
Organizational Constraints...........................................................................................................26
5.6 What About Ethics in Decision Making?....................................................................................26
Three Ethical Decision Criteria.....................................................................................................26
Lying.............................................................................................................................................27
5.7 Creativity, Creative Decision Making, and Innovation in Organizations.....................................27
Three-stage model of creativity...................................................................................................27
Creative Behaviour.......................................................................................................................27
Causes of Creative Behavior........................................................................................................27
Creative Outcomes (Innovation)..................................................................................................28
Summary..........................................................................................................................................29
Implications for Managers...............................................................................................................29
Chapter 7: Motivation concepts..........................................................................................................30
7.1 motivation defined....................................................................................................................30
7.2 Early theories of motivation.......................................................................................................30
Two-Factor Theory.......................................................................................................................30
McClelland’s Theory of Needs.....................................................................................................31
7.3 Contemporary Theories of Motivation......................................................................................31
Self-Determination Theory..........................................................................................................31
Goal-Setting Theory.....................................................................................................................31
Implementing Goal Setting..........................................................................................................32
Goal Setting and Ethics................................................................................................................32
7.4 Other Contemporary Theories of Motivation............................................................................32
Increasing Self-Efficacy in Yourself...............................................................................................33
Influencing Self-Efficacy in Others................................................................................................33
Reinforcement Theory.................................................................................................................33
Operant Conditioning/Behaviorism and Reinforcement..............................................................33
Social-Learning Theory and Reinforcement.................................................................................34
Expectancy Theory.......................................................................................................................34
7.5 Equity Theory/Organizational Justice.........................................................................................34
Distributive Justice.......................................................................................................................35
Procedural Justice........................................................................................................................36
, Interactional Justice.....................................................................................................................36
Justice Outcomes.........................................................................................................................36
Promoting Justice.........................................................................................................................36
Culture and Justice.......................................................................................................................36
7.6 Job Engagement.........................................................................................................................36
7.7 Job engagement The investment of an employee’s physical, cognitive, and emotional energies
into job performance.......................................................................................................................37
Summary..........................................................................................................................................38
Implications for Managers...............................................................................................................38
Chapter 8: Motivation: From Concepts to Applications.......................................................................39
8.1 Motivating by Job Design: The Job Characteristics Model.........................................................39
The Job Characteristics Model.....................................................................................................39
8.2 Job Redesign..............................................................................................................................39
Job Rotation and Job Enrichment................................................................................................39
Relational Job Design...................................................................................................................39
8.3 Alternative Work Arrangements................................................................................................39
Flextime.......................................................................................................................................39
Job Sharing...................................................................................................................................39
Telecommuting............................................................................................................................39
8.4 Employee Involvement..............................................................................................................40
Examples of Employee Involvement Programs............................................................................40
8.5 Using Rewards to Motivate Employees.....................................................................................40
What to Pay: Establishing a Pay Structure...................................................................................40
How to Pay: Rewarding Individual Employees through Variable-Pay Programs..........................40
8.6 Using Benefits to Motivate Employees......................................................................................40
flexible Benefits: Developing a Benefits Package.........................................................................40
8.7 Using Intrinsic Rewards to Motivate Employees........................................................................41
Employee Recognition Programs.................................................................................................41
Summary..........................................................................................................................................41
Implications for Managers...............................................................................................................41
Chapter 14: Foundations of organization structure.............................................................................42
14.1 what is organizational structure?.............................................................................................42
Work Specialization.....................................................................................................................42
Departmentalization....................................................................................................................42
Chain of Command......................................................................................................................42
Span of Control............................................................................................................................42
, Centralization and Decentralization.............................................................................................42
Formalization...............................................................................................................................43
Boundary Spanning......................................................................................................................43
14.2 Common Organizational Frameworks and Structures.............................................................43
The Simple Structure...................................................................................................................43
The Bureaucracy..........................................................................................................................43
The Matrix Structure....................................................................................................................44
14.3 Alternate Design Options.........................................................................................................45
The Virtual Structure....................................................................................................................45
The Team Structure.....................................................................................................................46
The Circular Structure..................................................................................................................46
14.4 The Leaner Organization: Downsizing......................................................................................46
14.5 Why Do Structures Differ?.......................................................................................................46
Organizational Strategies.............................................................................................................46
Organization Size.........................................................................................................................47
Technology...................................................................................................................................47
Environment................................................................................................................................47
Institutions...................................................................................................................................47
14.6 Organizational Designs and Employee Behavior......................................................................47
Summary..........................................................................................................................................47
Implications for Managers...............................................................................................................48
Chapter 16: Human resources policies and practices..........................................................................49
16.1 Recruitment Practices..............................................................................................................49
16.2 Selection Practices...................................................................................................................49
How the Selection Process Works................................................................................................50
Initial Selection............................................................................................................................50
16.3 Substantive and Contingent Selection.....................................................................................50
Written Tests...............................................................................................................................51
Performance-Simulation Tests.....................................................................................................51
Interviews....................................................................................................................................51
Contingent Selection Tests...........................................................................................................51
16.4 Training and Development Programs......................................................................................51
Types of Training..........................................................................................................................51
Training Methods.........................................................................................................................51
Evaluating Effectiveness...............................................................................................................51
16.5 Performance Evaluation...........................................................................................................52
Chapter 1 What is managerial behaviour?.............................................................................................6
1.1 Management tasks:.....................................................................................................................6
1.2 Henry Minzberg’s managerial roles:............................................................................................6
1.3 Management skills:......................................................................................................................7
1.4 Effective vs successful managerial activities:...............................................................................7
1.5 Complementing intuition with systematic study:........................................................................8
1.6 Roots of big data for business:.....................................................................................................8
1.7 Disciplines that contribute to the OB field:..................................................................................9
1.8 There are few absolutes in OB:..................................................................................................10
1.9 Challenges and opportunities:...................................................................................................10
1.10 Coming attractions: developing an OB model:.........................................................................12
1.11 Employability skills:..................................................................................................................13
1.12 Employability skills matrix (ESM):............................................................................................13
Summary..........................................................................................................................................13
Implications for Managers...............................................................................................................13
Chapter 4 What is managerial behaviour?...........................................................................................15
4.1 Describe personality, the way it is measured, and the factors that shape it..............................15
4.2 Personality frameworks.............................................................................................................15
4.3 How do the big five traits predict behaviour at work?...............................................................16
4.4 Other personality attributes relevant to OB..............................................................................18
4.5 Personality, Job search, and unemployment.............................................................................18
4.6 Personality and situations..........................................................................................................18
4.7 Values........................................................................................................................................18
4.8 Linking an individual’s personality and values to the workplace...............................................19
4.9 cultural values............................................................................................................................20
Summary..........................................................................................................................................20
Implications for Managers...............................................................................................................21
Application and employability.........................................................................................................21
Chapter 5: Perception and individual decision making........................................................................22
5.1 What is perception?...................................................................................................................22
5.2 Person Perception: Making Judgments About Others...............................................................22
Three determining factors...........................................................................................................23
Common Shortcuts in Judging Others..........................................................................................23
Specific Applications of Shortcuts in Organizations.....................................................................23
, 5.3 The link between perception and individual decision making...................................................24
5.4 Decision Making in Organizations..............................................................................................24
The Rational Model, Bounded Rationality, and Intuition.............................................................24
Common Biases and Errors in Decision Making...........................................................................25
5.5 Influences on Decision Making: Individual Differences and Individual Differences...................25
Organizational Constraints...........................................................................................................26
5.6 What About Ethics in Decision Making?....................................................................................26
Three Ethical Decision Criteria.....................................................................................................26
Lying.............................................................................................................................................27
5.7 Creativity, Creative Decision Making, and Innovation in Organizations.....................................27
Three-stage model of creativity...................................................................................................27
Creative Behaviour.......................................................................................................................27
Causes of Creative Behavior........................................................................................................27
Creative Outcomes (Innovation)..................................................................................................28
Summary..........................................................................................................................................29
Implications for Managers...............................................................................................................29
Chapter 7: Motivation concepts..........................................................................................................30
7.1 motivation defined....................................................................................................................30
7.2 Early theories of motivation.......................................................................................................30
Two-Factor Theory.......................................................................................................................30
McClelland’s Theory of Needs.....................................................................................................31
7.3 Contemporary Theories of Motivation......................................................................................31
Self-Determination Theory..........................................................................................................31
Goal-Setting Theory.....................................................................................................................31
Implementing Goal Setting..........................................................................................................32
Goal Setting and Ethics................................................................................................................32
7.4 Other Contemporary Theories of Motivation............................................................................32
Increasing Self-Efficacy in Yourself...............................................................................................33
Influencing Self-Efficacy in Others................................................................................................33
Reinforcement Theory.................................................................................................................33
Operant Conditioning/Behaviorism and Reinforcement..............................................................33
Social-Learning Theory and Reinforcement.................................................................................34
Expectancy Theory.......................................................................................................................34
7.5 Equity Theory/Organizational Justice.........................................................................................34
Distributive Justice.......................................................................................................................35
Procedural Justice........................................................................................................................36
, Interactional Justice.....................................................................................................................36
Justice Outcomes.........................................................................................................................36
Promoting Justice.........................................................................................................................36
Culture and Justice.......................................................................................................................36
7.6 Job Engagement.........................................................................................................................36
7.7 Job engagement The investment of an employee’s physical, cognitive, and emotional energies
into job performance.......................................................................................................................37
Summary..........................................................................................................................................38
Implications for Managers...............................................................................................................38
Chapter 8: Motivation: From Concepts to Applications.......................................................................39
8.1 Motivating by Job Design: The Job Characteristics Model.........................................................39
The Job Characteristics Model.....................................................................................................39
8.2 Job Redesign..............................................................................................................................39
Job Rotation and Job Enrichment................................................................................................39
Relational Job Design...................................................................................................................39
8.3 Alternative Work Arrangements................................................................................................39
Flextime.......................................................................................................................................39
Job Sharing...................................................................................................................................39
Telecommuting............................................................................................................................39
8.4 Employee Involvement..............................................................................................................40
Examples of Employee Involvement Programs............................................................................40
8.5 Using Rewards to Motivate Employees.....................................................................................40
What to Pay: Establishing a Pay Structure...................................................................................40
How to Pay: Rewarding Individual Employees through Variable-Pay Programs..........................40
8.6 Using Benefits to Motivate Employees......................................................................................40
flexible Benefits: Developing a Benefits Package.........................................................................40
8.7 Using Intrinsic Rewards to Motivate Employees........................................................................41
Employee Recognition Programs.................................................................................................41
Summary..........................................................................................................................................41
Implications for Managers...............................................................................................................41
Chapter 14: Foundations of organization structure.............................................................................42
14.1 what is organizational structure?.............................................................................................42
Work Specialization.....................................................................................................................42
Departmentalization....................................................................................................................42
Chain of Command......................................................................................................................42
Span of Control............................................................................................................................42
, Centralization and Decentralization.............................................................................................42
Formalization...............................................................................................................................43
Boundary Spanning......................................................................................................................43
14.2 Common Organizational Frameworks and Structures.............................................................43
The Simple Structure...................................................................................................................43
The Bureaucracy..........................................................................................................................43
The Matrix Structure....................................................................................................................44
14.3 Alternate Design Options.........................................................................................................45
The Virtual Structure....................................................................................................................45
The Team Structure.....................................................................................................................46
The Circular Structure..................................................................................................................46
14.4 The Leaner Organization: Downsizing......................................................................................46
14.5 Why Do Structures Differ?.......................................................................................................46
Organizational Strategies.............................................................................................................46
Organization Size.........................................................................................................................47
Technology...................................................................................................................................47
Environment................................................................................................................................47
Institutions...................................................................................................................................47
14.6 Organizational Designs and Employee Behavior......................................................................47
Summary..........................................................................................................................................47
Implications for Managers...............................................................................................................48
Chapter 16: Human resources policies and practices..........................................................................49
16.1 Recruitment Practices..............................................................................................................49
16.2 Selection Practices...................................................................................................................49
How the Selection Process Works................................................................................................50
Initial Selection............................................................................................................................50
16.3 Substantive and Contingent Selection.....................................................................................50
Written Tests...............................................................................................................................51
Performance-Simulation Tests.....................................................................................................51
Interviews....................................................................................................................................51
Contingent Selection Tests...........................................................................................................51
16.4 Training and Development Programs......................................................................................51
Types of Training..........................................................................................................................51
Training Methods.........................................................................................................................51
Evaluating Effectiveness...............................................................................................................51
16.5 Performance Evaluation...........................................................................................................52
