CPHQ Exam 1
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, Six Sigma Improvement Model Define, Measure, Analyze, Improve, Control
Six Sigma A business process for improving quality, reducing costs, and increasing
customer satisfaction and a process whereby firms work to limit product defects
to 3.4 per million or fewer
LEAN approach (quality improvement technique) Focused on what's valuable to customers, pt, payers, providers, regulatory
bodies with an emphasis on investigating new ways to get things done and
making changes in a short period of time.
Reengineering Redesigning a company's processes to make them more efficient. A focus on
cross-functional capabilities led to the dissolution of departmental silos. Often
became associated with downsizing and layoffs and employee morale declined
and productivity suffered.
Rapid cycle improvement (RCI) An improvement model that makes repeated incremental improvements to
optimize performance
Breakthrough Series A collaborative approach to QPI developed by the IHI to bring about rapid cycle
improvements. Collaborations allow organizations to learn from each other's
successes and failures. Incorporates the PDSA cycles and the concept of
spread.
Patient safety approach six key areas structure, environment, equipment/technologies, processes, people, and
leadership/culture
Patient-centered care "Nothing about me without me" best describes the concept of patient-centered
care. Care that is respectful of and responsive to individual patient preferences,
needs, and values.
TeamSTEPPS stands for Team Strategies and Tools to Enhance Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient A teamwork system designed to increase patient safety developed by the DoD
safety) and AHRQ
TeamSTEPPS Designed to improve communication and teamwork skills among healthcare
professionals.
IOM Imperatives, Priorities and Competencies Patient safety and harm, changing the healthcare delivery system, and policy
and healthcare quality
Underuse Not providing a health service that might have been medically beneficial
Overuse The potential for harm from the provision of a service that exceeds the possible
benefit
Misuse Incorrect diagnoses, medical errors, and other sources of avoidable
complications
IOM 6 characteristics 2c2 Safe, effective, patient-centered, timely, efficient, equitable SEPTEE
** 100% Guaranteed Pass
** Expert-Verified Explanation
** Question with Correct Answer
** Latest Edition | Updated
, Six Sigma Improvement Model Define, Measure, Analyze, Improve, Control
Six Sigma A business process for improving quality, reducing costs, and increasing
customer satisfaction and a process whereby firms work to limit product defects
to 3.4 per million or fewer
LEAN approach (quality improvement technique) Focused on what's valuable to customers, pt, payers, providers, regulatory
bodies with an emphasis on investigating new ways to get things done and
making changes in a short period of time.
Reengineering Redesigning a company's processes to make them more efficient. A focus on
cross-functional capabilities led to the dissolution of departmental silos. Often
became associated with downsizing and layoffs and employee morale declined
and productivity suffered.
Rapid cycle improvement (RCI) An improvement model that makes repeated incremental improvements to
optimize performance
Breakthrough Series A collaborative approach to QPI developed by the IHI to bring about rapid cycle
improvements. Collaborations allow organizations to learn from each other's
successes and failures. Incorporates the PDSA cycles and the concept of
spread.
Patient safety approach six key areas structure, environment, equipment/technologies, processes, people, and
leadership/culture
Patient-centered care "Nothing about me without me" best describes the concept of patient-centered
care. Care that is respectful of and responsive to individual patient preferences,
needs, and values.
TeamSTEPPS stands for Team Strategies and Tools to Enhance Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient A teamwork system designed to increase patient safety developed by the DoD
safety) and AHRQ
TeamSTEPPS Designed to improve communication and teamwork skills among healthcare
professionals.
IOM Imperatives, Priorities and Competencies Patient safety and harm, changing the healthcare delivery system, and policy
and healthcare quality
Underuse Not providing a health service that might have been medically beneficial
Overuse The potential for harm from the provision of a service that exceeds the possible
benefit
Misuse Incorrect diagnoses, medical errors, and other sources of avoidable
complications
IOM 6 characteristics 2c2 Safe, effective, patient-centered, timely, efficient, equitable SEPTEE
