OMGT Chapter 4 Study Guide | Operations Management Review, Key Concepts & Practice
Questions
true - correct answer ✔✔While efficiency can exceed 100%, percent value-added time has a
maximum of 100%.
true - correct answer ✔✔Your university sends a contingent of top-ranking officials to Las Vegas
hotels to study ways to improve dormitory living conditions. This is an example of process
benchmarking.
true - correct answer ✔✔When Burger King studies the drive-through operations of McDonalds,
they are engaging in competitive benchmarking
false - correct answer ✔✔A Six Sigma Champion is a full-time Six Sigma expert that is
responsible for training, mentoring, deployment, and results.
false - correct answer ✔✔A check sheet, also called an Ishikawa diagram, is used to record how
frequently a certain event occurs.
false - correct answer ✔✔The Five Whys can be used during all three phases of construction of
a Pareto chart.
false - correct answer ✔✔The magnitude of changes created by a continuous improvement
program is generally larger than those created by a business process reengineering program.
true - correct answer ✔✔19) Level 1 of the SCOR model is organized around the five core
management processes: plan, source, make, deliver, and return.
Questions
true - correct answer ✔✔While efficiency can exceed 100%, percent value-added time has a
maximum of 100%.
true - correct answer ✔✔Your university sends a contingent of top-ranking officials to Las Vegas
hotels to study ways to improve dormitory living conditions. This is an example of process
benchmarking.
true - correct answer ✔✔When Burger King studies the drive-through operations of McDonalds,
they are engaging in competitive benchmarking
false - correct answer ✔✔A Six Sigma Champion is a full-time Six Sigma expert that is
responsible for training, mentoring, deployment, and results.
false - correct answer ✔✔A check sheet, also called an Ishikawa diagram, is used to record how
frequently a certain event occurs.
false - correct answer ✔✔The Five Whys can be used during all three phases of construction of
a Pareto chart.
false - correct answer ✔✔The magnitude of changes created by a continuous improvement
program is generally larger than those created by a business process reengineering program.
true - correct answer ✔✔19) Level 1 of the SCOR model is organized around the five core
management processes: plan, source, make, deliver, and return.
