PRACTICE TEST #1 CMAA
QUESTIONS & ANSWERS PASSED
LATEST UPDATE
A patient receives an explanation of benefits stating services will not be covered
because out-of-pocket medical expenses that have not been met. The amount owed is
defined as which of the following? - CORRECT ANSWER Deductible
When is it appropriate for a medical administrative assistant to use speakerphone when
listening to the office voicemail? - CORRECT ANSWER When the assistant confirms
patient have left the office for the day
A medical administrative assistant is answering incoming calls at a provider's office.
Which of the following statements should the assistant make when answering the phone
to show proper etiquette? - CORRECT ANSWER "Good morning. Valley Medical
Clinic. This is Alex speaking".
A medical administrative assistant is providing written instructions to a patient about a
procedure. Which of the following guidelines should the assistant follow? - CORRECT
ANSWER Write the instructions for a sixth to eight grade reading level
A medical administrative assistant is transferring a call. Which of the following actions
should the assistant take? - CORRECT ANSWER Give the caller their extension in
case the call is disconnected
A medical administrative assistant is performing patient check-out at the end of a new
patient appointment. Which of the following forms should the assistant provide a patient
to obtain previous health history documents? - CORRECT ANSWER Medical records
release
Which of the following actions should a medical administrative assistant take when
processing critical mail for a provider who is out on vacation? - CORRECT ANSWER
Consult with an on-call provider about the mail
Which of the following is the location of the femur? - CORRECT ANSWER Upper part
of the leg
A medical administrative assistant is providing a patient with instructions about fasting
before their upcoming laboratory test. Which of the following statements should the
assistant make? - CORRECT ANSWER "Do not eat or drink anything for 8 to 12 hours
before the test"
, A medical administrative assistant is preparing to mail a medical device to a patient.
Which of the following types of extra services should the assistant use to ensure the
package has protection against loss or damage of up to $5,000? - CORRECT
ANSWER Insured mail
A medical administrative assistant is providing a patient with a checklist from the
Centers for Disease Control and Prevention (CDC) about ways to reduce the risk for
falls. The assistant should identify that which of the following recommendations is
included on the checklist? - CORRECT ANSWER Improve lighting in the home
A medical administrative assistant is assisting a patient who has partial hearing loss.
Which of the following actions should the assistant take? - CORRECT ANSWER Use
reflective communication when speaking with the patient
A medical administrative assistant wants to use a computerized system that will monitor
usage and availability of supplies. Which of the following systems serves this purpose? -
CORRECT ANSWER Inventory control system
A medical administrative assistant should recognize that which of the following
abbreviations is correct according to The Joint Commission's "Do Not Use" list? -
CORRECT ANSWER PO
Which of the following duties should a clinical medical assistant defer to a medical
administrative assistant? - CORRECT ANSWER Accepting and documenting payments
A medical administrative assistant is performing check-in with a patient. Which of the
following actions should the assistant take that demonstrates professionalism? -
CORRECT ANSWER Greet the patient promptly and courteously
A medical administrative assistant is preparing to submit electronic medical claims
directly to the Centers for Medicare and Medicaid Services (CMS). Which of the
following should the assistant use? - CORRECT ANSWER CMS-1500 claim form
A medical administrative assistant is processing third-party claims. Which of the
following is a claim where a third-party payer refuses to grant payment to a provider due
to policy coverage issues? - CORRECT ANSWER Denied
A patient returns to the medical office to obtain a prescription refill, but the medical
administrative assistant informs the patient it is too early for the refill. The patient
becomes agitated and upset. Which of the following types of communication should the
assistant use with this patient? - CORRECT ANSWER Active listening
A medical administrative assistant is speaking with a patient who has total hearing loss.
Which of the following actions should the assistant take? - CORRECT ANSWER
Request an interpreter for the patient
QUESTIONS & ANSWERS PASSED
LATEST UPDATE
A patient receives an explanation of benefits stating services will not be covered
because out-of-pocket medical expenses that have not been met. The amount owed is
defined as which of the following? - CORRECT ANSWER Deductible
When is it appropriate for a medical administrative assistant to use speakerphone when
listening to the office voicemail? - CORRECT ANSWER When the assistant confirms
patient have left the office for the day
A medical administrative assistant is answering incoming calls at a provider's office.
Which of the following statements should the assistant make when answering the phone
to show proper etiquette? - CORRECT ANSWER "Good morning. Valley Medical
Clinic. This is Alex speaking".
A medical administrative assistant is providing written instructions to a patient about a
procedure. Which of the following guidelines should the assistant follow? - CORRECT
ANSWER Write the instructions for a sixth to eight grade reading level
A medical administrative assistant is transferring a call. Which of the following actions
should the assistant take? - CORRECT ANSWER Give the caller their extension in
case the call is disconnected
A medical administrative assistant is performing patient check-out at the end of a new
patient appointment. Which of the following forms should the assistant provide a patient
to obtain previous health history documents? - CORRECT ANSWER Medical records
release
Which of the following actions should a medical administrative assistant take when
processing critical mail for a provider who is out on vacation? - CORRECT ANSWER
Consult with an on-call provider about the mail
Which of the following is the location of the femur? - CORRECT ANSWER Upper part
of the leg
A medical administrative assistant is providing a patient with instructions about fasting
before their upcoming laboratory test. Which of the following statements should the
assistant make? - CORRECT ANSWER "Do not eat or drink anything for 8 to 12 hours
before the test"
, A medical administrative assistant is preparing to mail a medical device to a patient.
Which of the following types of extra services should the assistant use to ensure the
package has protection against loss or damage of up to $5,000? - CORRECT
ANSWER Insured mail
A medical administrative assistant is providing a patient with a checklist from the
Centers for Disease Control and Prevention (CDC) about ways to reduce the risk for
falls. The assistant should identify that which of the following recommendations is
included on the checklist? - CORRECT ANSWER Improve lighting in the home
A medical administrative assistant is assisting a patient who has partial hearing loss.
Which of the following actions should the assistant take? - CORRECT ANSWER Use
reflective communication when speaking with the patient
A medical administrative assistant wants to use a computerized system that will monitor
usage and availability of supplies. Which of the following systems serves this purpose? -
CORRECT ANSWER Inventory control system
A medical administrative assistant should recognize that which of the following
abbreviations is correct according to The Joint Commission's "Do Not Use" list? -
CORRECT ANSWER PO
Which of the following duties should a clinical medical assistant defer to a medical
administrative assistant? - CORRECT ANSWER Accepting and documenting payments
A medical administrative assistant is performing check-in with a patient. Which of the
following actions should the assistant take that demonstrates professionalism? -
CORRECT ANSWER Greet the patient promptly and courteously
A medical administrative assistant is preparing to submit electronic medical claims
directly to the Centers for Medicare and Medicaid Services (CMS). Which of the
following should the assistant use? - CORRECT ANSWER CMS-1500 claim form
A medical administrative assistant is processing third-party claims. Which of the
following is a claim where a third-party payer refuses to grant payment to a provider due
to policy coverage issues? - CORRECT ANSWER Denied
A patient returns to the medical office to obtain a prescription refill, but the medical
administrative assistant informs the patient it is too early for the refill. The patient
becomes agitated and upset. Which of the following types of communication should the
assistant use with this patient? - CORRECT ANSWER Active listening
A medical administrative assistant is speaking with a patient who has total hearing loss.
Which of the following actions should the assistant take? - CORRECT ANSWER
Request an interpreter for the patient
