NHA CMAA PRACTICE TEST 1
QUESTIONS & VERIFIED COMPLETE
ANSWERS RATED 100% CORRECT
Which of the following schedules more than one patient at the same time with the same
provider while still allowing adequate time within the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave - CORRECT ANSWER d. wave
A provider is running 30 minutes behind schedule because of an early morning
emergency. Which of the following actions should the medical administrative assistant
take to maintain effective scheduling in an office?
a. Inform waiting patients that an emergency has caused a delay in the schedule and
that they can wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the schedule and
their appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and that their
appointments have been rescheduled - CORRECT ANSWER a. Inform waiting patients
that an emergency has caused a delay in the schedule and that they can wait or
reschedule
A provider asks a medical administrative assistant to schedule a surgery to remove a
patient's gallbladder. The assistant should schedule the patient for which of the
following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy - CORRECT ANSWER d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her
condition. Which of the following actions is appropriate for the medical administrative
assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question - CORRECT ANSWER b. take a message for the
physician
,To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department - CORRECT ANSWER c. laboratory
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified - CORRECT ANSWER a. Block
A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which
of the following should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia - CORRECT ANSWER d. tachycardia
A medical administrative assistant should take which of the following actions to be in
compliance with OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination - CORRECT ANSWER a. participate in training
concerning infection control
Which of the following must be provided to a patient on a first visit, as required by
HIPAA?
a. an authorization form
b. notice of privacy practices
c. a consent form
d. patient's bill of rights - CORRECT ANSWER b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has a
referral from a provider. When the patient calls to schedule an appointment, which of
the following actions should the cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral - CORRECT ANSWER b. verify that
the patient's insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
, c. CLIA
d. DOL - CORRECT ANSWER a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients who are
older than 65 years of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do pay
premiums
c. Medicare if funded by the federal government, but Medicaid is funded by both state
and federal governments
d. Medicare is a health care assistance program, and Medicaid provides insurance
coverage - CORRECT ANSWER c. Medicare if funded by the federal government, but
Medicaid is funded by both state and federal governments
After opening a report from a patient's provider, which of the following is the medical
administrative assistant's next step?
a. file the report in the patient's chart
b. return the report to the provider who supplied it
c. make a copy of the report to give to the patient
d. give the report to the patient's current provider for review - CORRECT ANSWER d.
give the report to the patient's current provider for review
A cmaa is providing a patient with instructions about an upcoming mammogram. Which
of the following actions should the assistant take to ensure patient understanding?
a. send the patient an electronic appointment reminder
b. provide the patient with written instructions
c. remind the patient to bring insurance information
d. ask the patient to restate the instructions - CORRECT ANSWER d. ask the patient to
restate the instructions
A patient who has Medicare and has a physical examination 10 months ago calls to
schedule another physical within the week. Which of the following actions is appropriate
for the medical administrative assistant to take?
a. explain that the physical exam cannot be scheduled for another 2 months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the physical -
CORRECT ANSWER a. Explain that the physical cannot be scheduled for another 2
months
Prior to an invasive procedure, a patient asks a medical administrative assistant about
other options that are available. Which of the following actions should the assistant
take?
a. inform the patient of commonly used alternatives
b. advise the patient to ask the provider about alternatives
c. seek out a clinical medical assistant to explain alternatives
QUESTIONS & VERIFIED COMPLETE
ANSWERS RATED 100% CORRECT
Which of the following schedules more than one patient at the same time with the same
provider while still allowing adequate time within the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave - CORRECT ANSWER d. wave
A provider is running 30 minutes behind schedule because of an early morning
emergency. Which of the following actions should the medical administrative assistant
take to maintain effective scheduling in an office?
a. Inform waiting patients that an emergency has caused a delay in the schedule and
that they can wait or reschedule
b. call afternoon patients and tell them there was unexpected delay in the schedule and
their appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and that their
appointments have been rescheduled - CORRECT ANSWER a. Inform waiting patients
that an emergency has caused a delay in the schedule and that they can wait or
reschedule
A provider asks a medical administrative assistant to schedule a surgery to remove a
patient's gallbladder. The assistant should schedule the patient for which of the
following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy - CORRECT ANSWER d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her
condition. Which of the following actions is appropriate for the medical administrative
assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question - CORRECT ANSWER b. take a message for the
physician
,To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department - CORRECT ANSWER c. laboratory
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified - CORRECT ANSWER a. Block
A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which
of the following should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia - CORRECT ANSWER d. tachycardia
A medical administrative assistant should take which of the following actions to be in
compliance with OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination - CORRECT ANSWER a. participate in training
concerning infection control
Which of the following must be provided to a patient on a first visit, as required by
HIPAA?
a. an authorization form
b. notice of privacy practices
c. a consent form
d. patient's bill of rights - CORRECT ANSWER b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has a
referral from a provider. When the patient calls to schedule an appointment, which of
the following actions should the cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral - CORRECT ANSWER b. verify that
the patient's insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
, c. CLIA
d. DOL - CORRECT ANSWER a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients who are
older than 65 years of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do pay
premiums
c. Medicare if funded by the federal government, but Medicaid is funded by both state
and federal governments
d. Medicare is a health care assistance program, and Medicaid provides insurance
coverage - CORRECT ANSWER c. Medicare if funded by the federal government, but
Medicaid is funded by both state and federal governments
After opening a report from a patient's provider, which of the following is the medical
administrative assistant's next step?
a. file the report in the patient's chart
b. return the report to the provider who supplied it
c. make a copy of the report to give to the patient
d. give the report to the patient's current provider for review - CORRECT ANSWER d.
give the report to the patient's current provider for review
A cmaa is providing a patient with instructions about an upcoming mammogram. Which
of the following actions should the assistant take to ensure patient understanding?
a. send the patient an electronic appointment reminder
b. provide the patient with written instructions
c. remind the patient to bring insurance information
d. ask the patient to restate the instructions - CORRECT ANSWER d. ask the patient to
restate the instructions
A patient who has Medicare and has a physical examination 10 months ago calls to
schedule another physical within the week. Which of the following actions is appropriate
for the medical administrative assistant to take?
a. explain that the physical exam cannot be scheduled for another 2 months
b. schedule the patient within the week
c. record the appointment as an office visit rather than a physical
d. submit the preauthorization form to Medicare before scheduling the physical -
CORRECT ANSWER a. Explain that the physical cannot be scheduled for another 2
months
Prior to an invasive procedure, a patient asks a medical administrative assistant about
other options that are available. Which of the following actions should the assistant
take?
a. inform the patient of commonly used alternatives
b. advise the patient to ask the provider about alternatives
c. seek out a clinical medical assistant to explain alternatives
