WGU C208 Change Management and
Innovation Questions and Verified Answers
Subculture Correct Answer: A group of people with a culture which is different from the larger culture
to which they belong.
Change Curve Model Correct Answer: A change process model that explores how individuals manage
personal change.
Leadership Correct Answer: The process by which one person influences the thoughts, attitudes, and
behaviors of others.
Organizational change Correct Answer: The act or fact of making an organization something different
from what it is or from what it would be if left alone.
Paradigm Correct Answer: A theory or model about how something should be done, made, or conceived.
Bridges' Transitional Model Correct Answer: A change process model with three stages: Ending, Losing,
and Letting Go; The Neutral Zone; and New Beginning.
First, Second, and Third Order Change Model Correct Answer: A change process model that explores
different orders of change: First - conformative, Second - reformative, and Third - transformative.
Creativity Correct Answer: The generation of new ideas by individuals and teams.
Innovation Correct Answer: The process by which an organization generates new ideas and converts
them into new products, business practices, and strategies that create value.
Cultural norms Correct Answer: A culture's expectation of its members' behavior in any given situation.
Cultural Web Model Correct Answer: An organizational culture model that reviews six cultural
elements: stories, rituals and routines, symbols, organizational structure, control systems, and power
structure.
Organizational behavior Correct Answer: The study of how people, individuals, and groups act in
organizations and how organizations can be made more effective.
Organizational culture Correct Answer: The basic tacit assumptions about how the world is and ought to
be that a group of people share and that determines their perceptions, thoughts, feelings, and their overt
behavior.
, Organizational Cultural Assessment Model Correct Answer: A model that categorizes an organization as
having one of four types of culture: Clan, Adhocracy, Market, or Hierarchy.
Change management Correct Answer: The process of managing change in an organization.
Revolutionary change Correct Answer: A type of change that challenges the established order in
fundamental ways.
Diffusion of Innovation Theory Correct Answer: A model developed by Everett Rogers that seeks to
analyze why and how innovations gain popularity.
Descriptive change models Correct Answer: A category of change models used for trying to understand
what is going on in an organization.
Schema Correct Answer: An organized pattern of thought or behavior.
Crisis change Correct Answer: A type of change triggered by a crisis.
Kotter's Process for Change Correct Answer: A change model that begins with establishing urgency and
that emphasizes communication and coalition-building.
Anticipatory change Correct Answer: A type of change that can be recognized in advance.
Trigger event Correct Answer: An occurrence that itself results in the risk event happening.
Lewin's Model of Change Correct Answer: A descriptive change model based on three steps:
"unfreezing," "changing" and "refreezing."
Evolutionary change Correct Answer: A type of change that occurs incrementally.
Contingency planning Correct Answer: Planning for the response to situations that may occur such as
emergencies or setbacks.
Christensen's Disruptive Innovation Model Correct Answer: A model that looks at the impact on
organizations and industries of disruptive technological innovation.
Reactive change Correct Answer: A type of change triggered by external factors.
Change agent Correct Answer: One who initiates a change effort.
Innovation Questions and Verified Answers
Subculture Correct Answer: A group of people with a culture which is different from the larger culture
to which they belong.
Change Curve Model Correct Answer: A change process model that explores how individuals manage
personal change.
Leadership Correct Answer: The process by which one person influences the thoughts, attitudes, and
behaviors of others.
Organizational change Correct Answer: The act or fact of making an organization something different
from what it is or from what it would be if left alone.
Paradigm Correct Answer: A theory or model about how something should be done, made, or conceived.
Bridges' Transitional Model Correct Answer: A change process model with three stages: Ending, Losing,
and Letting Go; The Neutral Zone; and New Beginning.
First, Second, and Third Order Change Model Correct Answer: A change process model that explores
different orders of change: First - conformative, Second - reformative, and Third - transformative.
Creativity Correct Answer: The generation of new ideas by individuals and teams.
Innovation Correct Answer: The process by which an organization generates new ideas and converts
them into new products, business practices, and strategies that create value.
Cultural norms Correct Answer: A culture's expectation of its members' behavior in any given situation.
Cultural Web Model Correct Answer: An organizational culture model that reviews six cultural
elements: stories, rituals and routines, symbols, organizational structure, control systems, and power
structure.
Organizational behavior Correct Answer: The study of how people, individuals, and groups act in
organizations and how organizations can be made more effective.
Organizational culture Correct Answer: The basic tacit assumptions about how the world is and ought to
be that a group of people share and that determines their perceptions, thoughts, feelings, and their overt
behavior.
, Organizational Cultural Assessment Model Correct Answer: A model that categorizes an organization as
having one of four types of culture: Clan, Adhocracy, Market, or Hierarchy.
Change management Correct Answer: The process of managing change in an organization.
Revolutionary change Correct Answer: A type of change that challenges the established order in
fundamental ways.
Diffusion of Innovation Theory Correct Answer: A model developed by Everett Rogers that seeks to
analyze why and how innovations gain popularity.
Descriptive change models Correct Answer: A category of change models used for trying to understand
what is going on in an organization.
Schema Correct Answer: An organized pattern of thought or behavior.
Crisis change Correct Answer: A type of change triggered by a crisis.
Kotter's Process for Change Correct Answer: A change model that begins with establishing urgency and
that emphasizes communication and coalition-building.
Anticipatory change Correct Answer: A type of change that can be recognized in advance.
Trigger event Correct Answer: An occurrence that itself results in the risk event happening.
Lewin's Model of Change Correct Answer: A descriptive change model based on three steps:
"unfreezing," "changing" and "refreezing."
Evolutionary change Correct Answer: A type of change that occurs incrementally.
Contingency planning Correct Answer: Planning for the response to situations that may occur such as
emergencies or setbacks.
Christensen's Disruptive Innovation Model Correct Answer: A model that looks at the impact on
organizations and industries of disruptive technological innovation.
Reactive change Correct Answer: A type of change triggered by external factors.
Change agent Correct Answer: One who initiates a change effort.
