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Monitoring and Controlling
Task 3
WGU
IT Project Management – MGT2
Monitoring and Controlling
Project Title Project Manager Customer Name
Merrilton Mobile Payment Portal City of Merrilton
A. Risk Assessment
Risk Likelihood Impact Responsible Prevention/Mitigation
Description (L, M, H) (L, M, H) Person Strategy
Inadequate
User
Improve
requirements
communication and
leading to
Maya Johnson send out additional
system
M H System email and a hard copy
mismatches
Requirements with the July bill to
may cause
the physical address
delays in
on file.
account
activation.
Data cleanup
delays
impacting
Allocate additional
database
resources to data
readiness
cleanup and maintain
including
continuous
individuals Fatima Kalani
H M synchronization of
who relocate, Utilities
databases up to the
start, stop, or
project launch in July
transfer
to include all user
service left
data changes.
unaccounted
for in
calculations.
, Insufficient Develop a detailed
Hardware for forecast of technology
Alex Patel
Citywide needs and ensure
H M Code
Coverage procurement of
Enforcement
essential hardware by
July 1.
Prioritize the
digitization of paper
Duplication in
requests and
Maintenance Jack Martin
H H transition all new
Request Public Housing
maintenance requests
Handling
to a digital-only
format.
Explore and integrate
additional payment
APIs to expand the
Customer
range of payment
Dissatisfaction Mateo Costa
methods available to
with Limited H H Payment
users. Communicate
Payment Processing
additional options for
Options.
making payments with
all customers to
prevent confusion.
Key: L=Low, M=Medium, H=High
B. Gantt Chart
Please see attached PDF
C1. Earned Value Analysis
Team EV AC PV CV CPI SV SPI
System
Requirements ($1,184.04
$6,175.96 $6,800 $7,360 ($624.04) .91 .84
(Maya )
Johnson)
Utilities
(Fatima $4,616.48 $4,500 $5,866.67 $116.40 1.03 ($1,250.19) .787
Kalani)
Code
Enforcement $4,123.20 $4,500 $5,837.84 ($376.80) .92 ($1,636.80) .706
(Alex Patel)
Public
Housing $5,471.72 $5350.00 $8,295.65 $121.72 1.02 ($2,796.28) .660
(Jack Martin)
Payment
Processing $1,606.45
$2,287.48 $2,950 ($662.52) .78 $681.03 1.42
(Mateo
Costa)
$28,966.61
Total $22,674.84 $24,100 ($1,425.16) .94 ($6,127.61) .782