AOTA DEI WORDBANK EXAM
QUESTIONS AND ANSWERS 100% PASS
Accessibility - ANS specific consideration of needs for people with disabilities and the
modification of products, services, and facilities that can be used by people of all abilities
Examples of Accessibility - ANS -Parking spaces are close to entrances
-Floor spaces and hallways are free of equipment and other barriers
-Staff and healthcare professionals can use sign language or have access to someone who can
use sign language
Belonging - ANS -allows individuals to show up as their authentic selves to work and school. -
-where inclusion, support, and acceptance are fostered in an organization, individuals have a
sense of this
-supports value of diversity
Cisgender - ANS gender identity (and often gender expression) matches the sex they were
assigned at birth
Class - ANS determined by the amount of wealth a person has access to through family
support, inheritance, property, investments and is not limited to wage-earning
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Code Switching - ANS -modifying an individual's "speech, appearance, behavior, and
expression," that provides an ease of comfort for others in return for fair treatment, a high
standard of service, and potential employment opportunities
-typically involves suppressing one's first language and culture to fit into a dominant and
acceptable language and culture
Colorblindness - ANS -process by which a person attempts to ignore the existence of race or
skin color in service of seeing past race and just seeing the person
Important notes on colorblindness - ANS Race is a component intertwined with everyday life,
and it would be naïve to assume it doesn't play a major part.
However, this deemphasizing of race ignores the actual lived experience of people of color in
the U.S.
Culture - ANS set of shared languages, ideas, customs, traditions, beliefs, and practices
shared by a group of people
Cross-Cultural Interactions with Clients - ANS -Culture is dynamic and complex and is
influenced by outside forces such as technology and globalization.
-Culture influences one's identity, but identity is multilayered and is derived from multiple
sources. A client typically holds multiple identities based on life circumstances and experiences.
These identities stem from affiliations to family, community, profession, religion, nation, and
others.
-A client's identity is a product of intersections of race/ethnicity, education, socioeconomic
class, sex, age, sexual orientation, (dis)ability, religion, etc.
Cultural Humility - ANS -an attitude and process by which providers strive to address issues of
power differences between professionals and clients, value and respect clients by continuous
engagement in self-reflection, and self-critique as life-long learners and reflective practitioners
-emphasizes humble and empathetic communication with clients and reduces reliance on bias
or implicit assumptions, and instead encourages intentional listening and openness to various
cultures
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
QUESTIONS AND ANSWERS 100% PASS
Accessibility - ANS specific consideration of needs for people with disabilities and the
modification of products, services, and facilities that can be used by people of all abilities
Examples of Accessibility - ANS -Parking spaces are close to entrances
-Floor spaces and hallways are free of equipment and other barriers
-Staff and healthcare professionals can use sign language or have access to someone who can
use sign language
Belonging - ANS -allows individuals to show up as their authentic selves to work and school. -
-where inclusion, support, and acceptance are fostered in an organization, individuals have a
sense of this
-supports value of diversity
Cisgender - ANS gender identity (and often gender expression) matches the sex they were
assigned at birth
Class - ANS determined by the amount of wealth a person has access to through family
support, inheritance, property, investments and is not limited to wage-earning
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Code Switching - ANS -modifying an individual's "speech, appearance, behavior, and
expression," that provides an ease of comfort for others in return for fair treatment, a high
standard of service, and potential employment opportunities
-typically involves suppressing one's first language and culture to fit into a dominant and
acceptable language and culture
Colorblindness - ANS -process by which a person attempts to ignore the existence of race or
skin color in service of seeing past race and just seeing the person
Important notes on colorblindness - ANS Race is a component intertwined with everyday life,
and it would be naïve to assume it doesn't play a major part.
However, this deemphasizing of race ignores the actual lived experience of people of color in
the U.S.
Culture - ANS set of shared languages, ideas, customs, traditions, beliefs, and practices
shared by a group of people
Cross-Cultural Interactions with Clients - ANS -Culture is dynamic and complex and is
influenced by outside forces such as technology and globalization.
-Culture influences one's identity, but identity is multilayered and is derived from multiple
sources. A client typically holds multiple identities based on life circumstances and experiences.
These identities stem from affiliations to family, community, profession, religion, nation, and
others.
-A client's identity is a product of intersections of race/ethnicity, education, socioeconomic
class, sex, age, sexual orientation, (dis)ability, religion, etc.
Cultural Humility - ANS -an attitude and process by which providers strive to address issues of
power differences between professionals and clients, value and respect clients by continuous
engagement in self-reflection, and self-critique as life-long learners and reflective practitioners
-emphasizes humble and empathetic communication with clients and reduces reliance on bias
or implicit assumptions, and instead encourages intentional listening and openness to various
cultures
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
