1|Page
NAHQ CPHQ EXAM NEWEST 2026 ACTUAL EXAM
TEST BANK| COMPLETE 300 REAL EXAM QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A+ (BRAND NEW!!)
A healthcare quality professional has been asked to provide a report on
the rate of Cesarean sections performed at a hospital over the past five
years. Which of the following is the best way to present the data?
a. Pareto chart
b. Control chart
c. Cause-effect diagram
d. Stratified histogram - Correct Answer -b. Control chart
In continuous quality improvement programs, surveys are essential to
determine which of the following
a. Customer needs
b. Performance standards
c. Effective management
d. Population demographics - Correct Answer -a. Customer needs
A curriculum developed by healthcare organizations for staff education
in organizational change should include all of the following EXCEPT
a. Conflict resolution
b. Budgeting techniques
pg. 1
,2|Page
c. The negotiating process
d. Project and time management - Correct Answer -b. Budgeting
techniques
Evaluating medication administration to reduce medical errors is an
example of
a. Quality management
b. Resource management
c. Risk management
d. Financial management - Correct Answer -c. Risk management
Management using quality improvement principles should emphasize
the importance of
a. Staff orientation
b. Customer's expectations
c. Quarterly statistical reports
d. Team selection - Correct Answer -b. Customer's expectations
The responsibility for providing organizational direction for a facility's
continuous quality improvement program frequently rests with the
quality
a. Teams
b. Leader
pg. 2
,3|Page
c. Council
d. Facilitator - Correct Answer -c. Council
A critically ill patient is admitted and requires a specialized procedure;
however, the surgeon does not have privileges at the facility. Which of
the following documents will be most helpful in identifying the course
of action the hospital should take?
a. Patient safety manual
b. Risk management plan
c. Medical staff bylaws
d. Surgical policies and procedures - Correct Answer -c. Medical staff
bylaws
When introducing continuous quality improvement (CQI) into an
organization, a chief executive officer must first
a. Reach consensus with the staff
b. Educate supervisors in CQI principles
c. Obtain funding from the governing body
d. Assess the organization's readiness for change - Correct Answer -d.
Assess the organization's readiness for change
Which of the following is most useful in performing a
morbidity/mortality review?
a. Autopsy results
pg. 3
, 4|Page
b. Physician profiling
c. Do-not-resuscitate policy
d. Length of stay - Correct Answer -a. Autopsy results
Team building goals for a first meeting should include all of the
following EXCEPT
a. Evaluating the project
b. Learning to work as a team
c. Getting to know one another
d. Setting meeting ground rules - Correct Answer -a. Evaluating the
project
A team has been tasked with developing a program to prevent patient
falls. Which of the following data elements from an incident/occurrence
report provides the most useful information for the team when
evaluating the program's success?
a. Patient demographics
b. Record of the time of the fall
c. Documentation of nursing assessment
d. Staffing ratio at the time of the fall - Correct Answer -c.
Documentation of nursing assessment
Which of the following are the two most ESSENTIAL functions of an
infection control program
pg. 4
NAHQ CPHQ EXAM NEWEST 2026 ACTUAL EXAM
TEST BANK| COMPLETE 300 REAL EXAM QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ALREADY GRADED A+ (BRAND NEW!!)
A healthcare quality professional has been asked to provide a report on
the rate of Cesarean sections performed at a hospital over the past five
years. Which of the following is the best way to present the data?
a. Pareto chart
b. Control chart
c. Cause-effect diagram
d. Stratified histogram - Correct Answer -b. Control chart
In continuous quality improvement programs, surveys are essential to
determine which of the following
a. Customer needs
b. Performance standards
c. Effective management
d. Population demographics - Correct Answer -a. Customer needs
A curriculum developed by healthcare organizations for staff education
in organizational change should include all of the following EXCEPT
a. Conflict resolution
b. Budgeting techniques
pg. 1
,2|Page
c. The negotiating process
d. Project and time management - Correct Answer -b. Budgeting
techniques
Evaluating medication administration to reduce medical errors is an
example of
a. Quality management
b. Resource management
c. Risk management
d. Financial management - Correct Answer -c. Risk management
Management using quality improvement principles should emphasize
the importance of
a. Staff orientation
b. Customer's expectations
c. Quarterly statistical reports
d. Team selection - Correct Answer -b. Customer's expectations
The responsibility for providing organizational direction for a facility's
continuous quality improvement program frequently rests with the
quality
a. Teams
b. Leader
pg. 2
,3|Page
c. Council
d. Facilitator - Correct Answer -c. Council
A critically ill patient is admitted and requires a specialized procedure;
however, the surgeon does not have privileges at the facility. Which of
the following documents will be most helpful in identifying the course
of action the hospital should take?
a. Patient safety manual
b. Risk management plan
c. Medical staff bylaws
d. Surgical policies and procedures - Correct Answer -c. Medical staff
bylaws
When introducing continuous quality improvement (CQI) into an
organization, a chief executive officer must first
a. Reach consensus with the staff
b. Educate supervisors in CQI principles
c. Obtain funding from the governing body
d. Assess the organization's readiness for change - Correct Answer -d.
Assess the organization's readiness for change
Which of the following is most useful in performing a
morbidity/mortality review?
a. Autopsy results
pg. 3
, 4|Page
b. Physician profiling
c. Do-not-resuscitate policy
d. Length of stay - Correct Answer -a. Autopsy results
Team building goals for a first meeting should include all of the
following EXCEPT
a. Evaluating the project
b. Learning to work as a team
c. Getting to know one another
d. Setting meeting ground rules - Correct Answer -a. Evaluating the
project
A team has been tasked with developing a program to prevent patient
falls. Which of the following data elements from an incident/occurrence
report provides the most useful information for the team when
evaluating the program's success?
a. Patient demographics
b. Record of the time of the fall
c. Documentation of nursing assessment
d. Staffing ratio at the time of the fall - Correct Answer -c.
Documentation of nursing assessment
Which of the following are the two most ESSENTIAL functions of an
infection control program
pg. 4
