EMD test questions with complete
solutions9
Four primary EMD responsibilities in call taking - ANSWERS-Maintaining contact with caller,
dispatching the appropriate units, keep caller calm and maintain control of the call, determine if
emergency care instructions are required.
Qualities you should display during calls - ANSWERS-Polite, Calm, Firm, clear, concise, accurate
How do children act in a crisis most times? - ANSWERS-Calm; they do not understand the
severity
If a child tells you that it looks like someone is asleep or sleeping and can't wake them up, what
does that mean? - ANSWERS-Pt is unconscious
What is secondary patient syndrome? - ANSWERS-The caller realizes what could have been a
tragic outcome has been avoided. The caller breaks down emotionally.
What is secondary Hysteria - ANSWERS-Caller panics at CPR not working, help is taking too long,
Caller realizes a tragedy has been avoided
Tertiary Patient - ANSWERS-Can happen to the dispatcher after a stressful or emotional
connection to the call. Help is available.
What are the primary responsibilities of an EMD - ANSWERS-Obtain proper info
Maintain accurate resources
Identify situations that require specific types of assistance
, Identify situations that require phone patching
Determine best routes for responders to reach patient
What does proper allocation depend on - ANSWERS-Predetermined response configurations
The type and severity of emergency
The availability of resources, equipment, and people
The proximity of resources to patient
Response time
Callers needs
Victims accessibility
It is essential for an a bench to have hot/cold response protocols - ANSWERS-False
What are misconceptions about EMD? - ANSWERS-Callers are too upset to provide accurate and
useful responses to the EMD
Callers would not be able to provide the EMD with required information that is necessary to
effectively dispatch emergency medical resources.
The medical expertise required for effective emergency medical dispatch is not important,
therefor public safety officials should use non EMD dispatchers to dispatch resources.
All EMS calls must be answered lights and sirens.
The EMD is too busy dispatching to worry about asking all those questions, to provide
instructions or use their cards.
solutions9
Four primary EMD responsibilities in call taking - ANSWERS-Maintaining contact with caller,
dispatching the appropriate units, keep caller calm and maintain control of the call, determine if
emergency care instructions are required.
Qualities you should display during calls - ANSWERS-Polite, Calm, Firm, clear, concise, accurate
How do children act in a crisis most times? - ANSWERS-Calm; they do not understand the
severity
If a child tells you that it looks like someone is asleep or sleeping and can't wake them up, what
does that mean? - ANSWERS-Pt is unconscious
What is secondary patient syndrome? - ANSWERS-The caller realizes what could have been a
tragic outcome has been avoided. The caller breaks down emotionally.
What is secondary Hysteria - ANSWERS-Caller panics at CPR not working, help is taking too long,
Caller realizes a tragedy has been avoided
Tertiary Patient - ANSWERS-Can happen to the dispatcher after a stressful or emotional
connection to the call. Help is available.
What are the primary responsibilities of an EMD - ANSWERS-Obtain proper info
Maintain accurate resources
Identify situations that require specific types of assistance
, Identify situations that require phone patching
Determine best routes for responders to reach patient
What does proper allocation depend on - ANSWERS-Predetermined response configurations
The type and severity of emergency
The availability of resources, equipment, and people
The proximity of resources to patient
Response time
Callers needs
Victims accessibility
It is essential for an a bench to have hot/cold response protocols - ANSWERS-False
What are misconceptions about EMD? - ANSWERS-Callers are too upset to provide accurate and
useful responses to the EMD
Callers would not be able to provide the EMD with required information that is necessary to
effectively dispatch emergency medical resources.
The medical expertise required for effective emergency medical dispatch is not important,
therefor public safety officials should use non EMD dispatchers to dispatch resources.
All EMS calls must be answered lights and sirens.
The EMD is too busy dispatching to worry about asking all those questions, to provide
instructions or use their cards.
