AB
YL
D
U
ST
, AB
YL
D
U
ST
, AB
YL
D
U
ST
, Josh answers a customer phone call which involves a billing complaint. He then follows up by
sending the customer a claims adjustment. This is an example of internal communication.
true
false
An annual report prepared for stockholders may have more than one communication purpose.
true
false
ST
Larissa, a director of human resources, is writing an email to employees informing them about
changes to the company benefits package. She will best engage her audience by emphasizing
U
how the changes will improve the company’s profitability.
true
D
false
YL
Which form is an example of verbal communication?
logos
AB
gestures
eye contact
pictures
tweets
Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
audience’s attention through interesting nonverbal communication. What is a form of nonverbal
communication that Duncan might have used in his presentation?
Version 1 2
YL
D
U
ST
, AB
YL
D
U
ST
, AB
YL
D
U
ST
, Josh answers a customer phone call which involves a billing complaint. He then follows up by
sending the customer a claims adjustment. This is an example of internal communication.
true
false
An annual report prepared for stockholders may have more than one communication purpose.
true
false
ST
Larissa, a director of human resources, is writing an email to employees informing them about
changes to the company benefits package. She will best engage her audience by emphasizing
U
how the changes will improve the company’s profitability.
true
D
false
YL
Which form is an example of verbal communication?
logos
AB
gestures
eye contact
pictures
tweets
Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
audience’s attention through interesting nonverbal communication. What is a form of nonverbal
communication that Duncan might have used in his presentation?
Version 1 2
