WGU - Intro to IT - D322 - Full study
guide sections 2-8
Specifically, IT functions cover five different domains: - ANSWER
communication
data collection and management
information security management
consumer relationship management
process improvement
IT governance is - ANSWER the system of processes that
ensures the effective and efficient use of IT to enable an organization to
achieve its business goals and to add value to key stakeholders in an
organization.
Network administrators - ANSWER set up, maintain, and
monitor the hardware and software that support the networking
components of the computer systems.
Systems administrators - ANSWER set up, maintain, and
monitor devices that support business operations. These devices include
anything from projectors and smartboards in a training room to the
devices in the server room.
,Web administrators - ANSWER control the outward-facing
content on an organization's website and intranets and ensure that the
sites function and integrate with back-end systems, such as supporting
databases.
Database administrators - ANSWER configure and troubleshoot
an organization's data repositories.
Cybersecurity analysts - ANSWER monitor the behaviors of the
system components for anomalies and malicious attacks. They also put
measures in place to deter, detect, and mitigate internal and external
threats.
Technical support specialists - ANSWER provide end-user
training and help users resolve issues accessing resources and systems.
Outsourcing - ANSWER uses the resources and skills of a
developed workforce from an external organization.
Insourcing - ANSWER assigns a project to employees within
the organization. Insourcing generally requires the development of new
operations and processes, making it an expensive option.
,The project management life cycle is represented differently in various
models, but projects generally include four phases: - ANSWER
initiation, planning, execution, and closure.
Project initiation - ANSWER broadly defines the project. It
usually begins with a business case, followed by a feasibility study.
During the feasibility study, research assesses whether the business case
will lead to a reasonable, feasible solution. Project stakeholders provide
input in the analysis of the business case, resulting in a project charter,
or project initiation document, that outlines the business needs, the
stakeholders, and the business case.
Project planning (1 of 2) - ANSWER includes developing a road
map that everyone follows. This phase starts with setting the project
goals, commonly using the SMART or CLEAR frameworks, both of
which are described below.
Specific: Set a specific goal that answers the questions who, what,
where, when, which, and why.
Measurable: Create criteria that can be used to measure the success of
the goal.
Attainable: Ensure the goal is attainable given the resources.
Realistic: Assess the willingness to work toward the goal.
Timely: The goal should be achievable within the available timeframe.
Collaborative: The goal should encourage employees to work together.
Limited: The goal should be limited in scope and time to keep it
manageable.
, Emotional: The goal should tap into the passion of employees and be
something they can form an emotional connection to. This can optimize
the quality of work.
Appreciable: Break larger goals into smaller tasks that can be quickly
achieved.
Refinable: As new situations arise, be flexible and refine the goal as
needed.
Project planning (2 of 2) - ANSWER defines the project scope
and drafts a project management plan. The project management plan
identifies project resources, including cost and time estimations. A
project generally has each of the following documents by the end of the
planning phase:
scope statement outlining the objectives, deliverables, and milestones
work breakdown structure (WBS) breaking the project into manageable
segments for the team
milestones defining high-level goals to meet throughout the project's
duration
communication plan outlining the frequency and methods of
communicating with stakeholders
risk management plan identifying foreseeable risks, including cost
overruns and delays
Project Execution - ANSWER During project execution, project
deliverables are developed and completed. A kickoff meeting usually
marks the start of this phase. Tasks typically include developing the
guide sections 2-8
Specifically, IT functions cover five different domains: - ANSWER
communication
data collection and management
information security management
consumer relationship management
process improvement
IT governance is - ANSWER the system of processes that
ensures the effective and efficient use of IT to enable an organization to
achieve its business goals and to add value to key stakeholders in an
organization.
Network administrators - ANSWER set up, maintain, and
monitor the hardware and software that support the networking
components of the computer systems.
Systems administrators - ANSWER set up, maintain, and
monitor devices that support business operations. These devices include
anything from projectors and smartboards in a training room to the
devices in the server room.
,Web administrators - ANSWER control the outward-facing
content on an organization's website and intranets and ensure that the
sites function and integrate with back-end systems, such as supporting
databases.
Database administrators - ANSWER configure and troubleshoot
an organization's data repositories.
Cybersecurity analysts - ANSWER monitor the behaviors of the
system components for anomalies and malicious attacks. They also put
measures in place to deter, detect, and mitigate internal and external
threats.
Technical support specialists - ANSWER provide end-user
training and help users resolve issues accessing resources and systems.
Outsourcing - ANSWER uses the resources and skills of a
developed workforce from an external organization.
Insourcing - ANSWER assigns a project to employees within
the organization. Insourcing generally requires the development of new
operations and processes, making it an expensive option.
,The project management life cycle is represented differently in various
models, but projects generally include four phases: - ANSWER
initiation, planning, execution, and closure.
Project initiation - ANSWER broadly defines the project. It
usually begins with a business case, followed by a feasibility study.
During the feasibility study, research assesses whether the business case
will lead to a reasonable, feasible solution. Project stakeholders provide
input in the analysis of the business case, resulting in a project charter,
or project initiation document, that outlines the business needs, the
stakeholders, and the business case.
Project planning (1 of 2) - ANSWER includes developing a road
map that everyone follows. This phase starts with setting the project
goals, commonly using the SMART or CLEAR frameworks, both of
which are described below.
Specific: Set a specific goal that answers the questions who, what,
where, when, which, and why.
Measurable: Create criteria that can be used to measure the success of
the goal.
Attainable: Ensure the goal is attainable given the resources.
Realistic: Assess the willingness to work toward the goal.
Timely: The goal should be achievable within the available timeframe.
Collaborative: The goal should encourage employees to work together.
Limited: The goal should be limited in scope and time to keep it
manageable.
, Emotional: The goal should tap into the passion of employees and be
something they can form an emotional connection to. This can optimize
the quality of work.
Appreciable: Break larger goals into smaller tasks that can be quickly
achieved.
Refinable: As new situations arise, be flexible and refine the goal as
needed.
Project planning (2 of 2) - ANSWER defines the project scope
and drafts a project management plan. The project management plan
identifies project resources, including cost and time estimations. A
project generally has each of the following documents by the end of the
planning phase:
scope statement outlining the objectives, deliverables, and milestones
work breakdown structure (WBS) breaking the project into manageable
segments for the team
milestones defining high-level goals to meet throughout the project's
duration
communication plan outlining the frequency and methods of
communicating with stakeholders
risk management plan identifying foreseeable risks, including cost
overruns and delays
Project Execution - ANSWER During project execution, project
deliverables are developed and completed. A kickoff meeting usually
marks the start of this phase. Tasks typically include developing the
